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Z170M-ITX/ac Cannot Shutdown Properly

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shirek View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shirek Quote  Post ReplyReply Direct Link To This Post Topic: Z170M-ITX/ac Cannot Shutdown Properly
    Posted: 11 Oct 2015 at 10:26am
Sometimes after extensive use/gaming the system fails to shutdown properly, the LED & all the fans  keeps running infinitely until i manually shut it off by pressing the power button for 5 seconds.
 
As i already updated to the lateset Bios ver. 1.6 & all necessaary Driver updates through Asrock App Shop, so is this a hardware issue?
 
Please help as this annoyed me a lot, thanks.
 
Spec:
Asrock Z170M-ITX/ac
Intel i7-6700
Kingston HyperX Fury DDR4 2400MHz 16GB Kit
Samsung SSD 850 EVO 1 TB
GIGABYTE GeForce GTX 980Ti G1 Gaming
SilverStone RVZ01B Mini-ITX Case
SilverStone SFX SX600-G Modular 600W PSU
Windows 10 Pro
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock Expert Quote  Post ReplyReply Direct Link To This Post Posted: 11 Oct 2015 at 4:21pm
Did You update Your Windows 10? Try updating them.

If the screen goes black and PC still works - in W10, it's update time.
990FX Extreme 9 MOD P1.70
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Patriot Viper 2x4GB 2133MHz
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shirek View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shirek Quote  Post ReplyReply Direct Link To This Post Posted: 11 Oct 2015 at 5:15pm
Thanks for your advice, However, Windows Update told me that i am on the latest update already. ;(
Still no clue what's happening, may be a faulty motherboard or badly written Bios?
 
As the first time Asrock motherboard user, I am so disappointed with this brand right now....
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock Expert Quote  Post ReplyReply Direct Link To This Post Posted: 11 Oct 2015 at 6:07pm
After updating the EFI, did You "reset to default" in the EFI, and save&exit?
After that - You should re-enter the OS and test it. If everything works fine,
You can re-adjust Your EFI settings, to find out what the problem is.

Good luck!
990FX Extreme 9 MOD P1.70
AMD FX 8120 4GHz 1.25V
Thermalright HR-02
Patriot Viper 2x4GB 2133MHz
Samsung 850 EVO 250GB
MSI R7970 TFIII 3GB
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Polar Nettles Quote  Post ReplyReply Direct Link To This Post Posted: 11 Oct 2015 at 10:47pm
My first suspicion would be a driver issue. The BIOS/UEFI generally has very little to do during the shutdown procedure. Do you see anything suspicious in the Windows event log when you do the shutdown?

If this is easily reproducible, you can try running an xbootmgr trace - http://www.msfn.org/board/topic/140247-trace-windows-7-bootshutdownhibernatestandbyresume-issues/ - to see what is causing the hang.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 12 Oct 2015 at 1:02am
The Windows fast startup feature can cause this sometimes. If you disable it and shutdown, it might clear up this issue.
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shirek View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shirek Quote  Post ReplyReply Direct Link To This Post Posted: 13 Oct 2015 at 8:50pm
After switching back to the original bios ver 1.1, the issue is gone, which means it is a bug for bios ver 1.3 & above.

Therefore, would you please report this to the ASRock Bios developemnt team so that they can fix it in the next bios update, thanks a lot.
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