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Restarts since i have Radeon Rx 580

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unplugged909 View Drop Down
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    Posted: 12 Apr 2019 at 1:57pm
Hi, i need some help with mi PC, since i bought this new GPU Asrock Radeon Rx 580 8 gb i start having some random resets while im playing games (Rocket League and Dead by Daylight), i can recreate the problem every time i want using the Heaven benchmark in any quality above low (sometimes resets de PC, sometimes freezes it and sometimes i got a BSOD saying "thread stuck in device driver"), this isnt a CPU or GPU temperature problem, i'd been checking those while doing the benchmarks tests and never went above 50簞C for the CPU and 75簞C for the GPU, i even can run Furmark benchmark in a complete test for the GPU (reaching 85簞C) without restarts... but it is something with those games and Heaven benchmark that makes my PC fail. Naturally since i saw that error code in the blue screen i tried to update everything, i started with the GPU Drivers, and as the problem didnt solve i updated everything else (windows 10, Motherboard drivers, BIOS, etc). then i tried reinstalling windows 10 from scratch and then updating every driver (using DDU)... even asked for a PSU to a friend just to be sure that mine wasnt the problem (i have a 800W PSU).
im in my last try to verify if indeed is a driver problem installing windows 8.1 and seeing if that solves the problem. but if anyone had a similar issue with his GPU it would be a huge help any data that could solve mine.

my PC specs:
Motherboard: MSI B350M PRO-VH PLUS
CPU: RYZEN 5 1600
RAM: HYPERX 8GB 2400
GPU: Asrock Radeon Rx 580 8 gb OC/M Phantom Gaming
Storage: Hard Drive 1 TB

i didnt overclocked GPU or CPU for those who are wondering

thanks
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cheetahmen View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cheetahmen Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2019 at 4:30pm
Originally posted by unplugged909 unplugged909 wrote:

Hi, i need some help with mi PC, since i bought this new GPU Asrock Radeon Rx 580 8 gb i start having some random resets while im playing games (Rocket League and Dead by Daylight), i can recreate the problem every time i want using the Heaven benchmark in any quality above low (sometimes resets de PC, sometimes freezes it and sometimes i got a BSOD saying "thread stuck in device driver"), this isnt a CPU or GPU temperature problem, i'd been checking those while doing the benchmarks tests and never went above 50簞C for the CPU and 75簞C for the GPU, i even can run Furmark benchmark in a complete test for the GPU (reaching 85簞C) without restarts... but it is something with those games and Heaven benchmark that makes my PC fail. Naturally since i saw that error code in the blue screen i tried to update everything, i started with the GPU Drivers, and as the problem didnt solve i updated everything else (windows 10, Motherboard drivers, BIOS, etc). then i tried reinstalling windows 10 from scratch and then updating every driver (using DDU)... even asked for a PSU to a friend just to be sure that mine wasnt the problem (i have a 800W PSU).
im in my last try to verify if indeed is a driver problem installing windows 8.1 and seeing if that solves the problem. but if anyone had a similar issue with his GPU it would be a huge help any data that could solve mine.

my PC specs:
Motherboard: MSI B350M PRO-VH PLUS
CPU: RYZEN 5 1600
RAM: HYPERX 8GB 2400
GPU: Asrock Radeon Rx 580 8 gb OC/M Phantom Gaming
Storage: Hard Drive 1 TB

i didnt overclocked GPU or CPU for those who are wondering

thanks



Have you tried your RX580 on your friend's PC?

I doubt RX580 has a problem, I mean a hardware problem.
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cheetahmen View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cheetahmen Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2019 at 4:32pm
Bring it to an Asrock service provider and have it checked.
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ThreeDee View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ThreeDee Quote  Post ReplyReply Direct Link To This Post Posted: 12 Aug 2019 at 1:44am
you didn't list your power supply .. insufficient power to your components when under load can reek havoc on your system
|Ryzen 3700x|ASRock X570 Steel Legend|2x16GB HyperX Predator PC3200@PC3666|ASRock RX 5700XT 8GB|2x512GB M.2|850 WTT EVGA GQ 80+ Gold PSU|Noctua NH-D15 chromax.black|
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moonstarmac View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote moonstarmac Quote  Post ReplyReply Direct Link To This Post Posted: 26 Nov 2019 at 10:31pm
Go into Wattman and manually set your Fan Speed. I recommend at least 55% RPM when going over 60C. I will warn you, anything over 50% RPM can get loud.
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