ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Keyboard and Mouse don't work in UEFI
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Keyboard and Mouse don't work in UEFI

 Post Reply Post Reply
Author
Message
Kylan View Drop Down
Newbie
Newbie


Joined: 29 May 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Kylan Quote  Post ReplyReply Direct Link To This Post Topic: Keyboard and Mouse don't work in UEFI
    Posted: 29 May 2019 at 11:23am
I have an ASRock Fatality X470 Gaming-ITX motherboard with an AMD Ryzen 2600X.

I can press F2 on my Corsair keyboard to access the UEFI but once I'm in the UEFI I can't do anything. The keys on the keyboard do nothing and a cursor remains in the center of the screen but can't be moved. What's going on?
Back to Top
paologab View Drop Down
Newbie
Newbie
Avatar

Joined: 21 Nov 2018
Location: Milan
Status: Offline
Points: 112
Post Options Post Options   Thanks (0) Thanks(0)   Quote paologab Quote  Post ReplyReply Direct Link To This Post Posted: 29 May 2019 at 4:28pm
If the mouse is usb it should work.
If it's ps/2 there is a bios setting to disable it, my be this is the problem
AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE
Back to Top
Kylan View Drop Down
Newbie
Newbie


Joined: 29 May 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Kylan Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2019 at 12:10am
They're both USB. I also tried different USB ports and there's no difference. :(
Back to Top
paologab View Drop Down
Newbie
Newbie
Avatar

Joined: 21 Nov 2018
Location: Milan
Status: Offline
Points: 112
Post Options Post Options   Thanks (0) Thanks(0)   Quote paologab Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2019 at 12:38am
Months ago, when I built thw pc, I saw that usb mouse and keyboards couldn't work.
It is a new behavior? I mean, before it used to work and now it doesn't work no more?
In this case, apart from trying each usb port, I've no clue. So wait for someone more experienced.
Other ways may be your bios needs to be updated.
But in this case read carefully the info on new bioses and the problem arose so far.

AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE
Back to Top
paologab View Drop Down
Newbie
Newbie
Avatar

Joined: 21 Nov 2018
Location: Milan
Status: Offline
Points: 112
Post Options Post Options   Thanks (0) Thanks(0)   Quote paologab Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2019 at 12:41am
Forgot to say that in case usb doesn't work they suggested to use a ps/2 mouse & keyboard
AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE
Back to Top
Kylan View Drop Down
Newbie
Newbie


Joined: 29 May 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Kylan Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2019 at 2:33am
I don't even own a PS2 mouse or keyboard

But I guess I can buy one just to test this.

I mean, honestly, this is terrible. It's never worked, by the way. I remember trying it shortly after I built this PC and I could never do anything in the UEFI.
Back to Top
gizmic View Drop Down
Groupie
Groupie
Avatar

Joined: 13 Jun 2018
Location: Hong Kong
Status: Offline
Points: 651
Post Options Post Options   Thanks (0) Thanks(0)   Quote gizmic Quote  Post ReplyReply Direct Link To This Post Posted: 31 May 2019 at 2:04pm
corsair are weird keyboards

you need to hit some combination of keys for it to run a bios mode or a bios polling mode
Back to Top
Kylan View Drop Down
Newbie
Newbie


Joined: 29 May 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Kylan Quote  Post ReplyReply Direct Link To This Post Posted: 14 Jun 2019 at 9:22am
So I was able to finally use the UEFI

Pressing F2 goes to the UEFI, but the cursor won't move and the keyboard does nothing.

However pressing F11 to get to the boot menu worked! So from the boot menu I pressed "Enter Setup" to get the UEFI and it was working with both the mouse and the keyboard.

No idea why this workaround is necessary, but it works, so I'm not complaining.
Back to Top
gizmic View Drop Down
Groupie
Groupie
Avatar

Joined: 13 Jun 2018
Location: Hong Kong
Status: Offline
Points: 651
Post Options Post Options   Thanks (0) Thanks(0)   Quote gizmic Quote  Post ReplyReply Direct Link To This Post Posted: 14 Jun 2019 at 10:25am
i already answered why corsair has a bios mode depending on which model you need to press it so that the keyboard works in bios

some models its a switch under the keyboard

since you didnt say with corsair keyboard
Back to Top
anthonyleo View Drop Down
Newbie
Newbie


Joined: 07 Jun 2020
Status: Offline
Points: 1
Post Options Post Options   Thanks (0) Thanks(0)   Quote anthonyleo Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jun 2020 at 11:39pm
I had the same trouble and I solved it. For anyone, who couldn't find the solution: just UPDATE YOUR BIOS. It worked for me.

1. just google: [Board name] + Bios update
2. read the instruction carefully before update.

Good luck!
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 11.06
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.078 seconds.