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Deskmini 310 Shutdown/Sleep Issue

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vertshader View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vertshader Quote  Post ReplyReply Direct Link To This Post Topic: Deskmini 310 Shutdown/Sleep Issue
    Posted: 14 Jun 2019 at 2:06am
I have a Deskmini 310 with Intel Core i3-8100 CPU. It has been working great for months, but recently I did a fresh installation of Windows 10 1903 Feature Update (May Update). I noticed that now the computer will not shutdown or sleep when I choose those options from the Start menu.

For Shutdown, the computer will turn off, then about 3 seconds later it will instantly power back on and restart. For Sleep, the computer will go into Sleep mode for about 10 seconds, then will wake up and restart.

I have updated the BIOS to latest version (4.10 I think) and installed all the latest drivers from asrock website for Intel Management Engine, Intel VGA, INF driver etc. I also tried adjusting Windows settings like turning off fast startup. Also Fast Reboot is disabled in uefi settings, deep sleep disabled in uefi settings.

So currently I can only turn the computer off by unplugging it or holding the power button down for 5 seconds which hard shuts it down.

Not sure if it's a known issue, or if any other advice please?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 14 Jun 2019 at 3:45pm
Dear vertshader,

Thank you for posting your query to ASRock forum.

We have used configuration below to test:
BIOS 4.10
Win10 RS6 (With newest updates)
INF, graphics, ME driver installed from Deskmini310 website.
M.2

However, there were no similar issue seen on the system.
Please make sure to installed the drivers mentioned above from our website.
https://www.asrock.com/nettop/Intel/DeskMini%20310%20Series/#Download

With thanks,
ASRock TSD

Edited by ASRock_TSD - 14 Jun 2019 at 3:46pm
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vertshader View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vertshader Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jun 2019 at 10:52pm
Well the issue was fixed by plugging in an old wired USB mouse. We tried a bluetooth mouse and a wireless USB mouse and both had the shutdown problem, but plugging the wired mouse seems to have fixed it, so I guess something with the mouse or usb drivers was the cause.

Thank you for your response and testing!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Luppie Quote  Post ReplyReply Direct Link To This Post Posted: 08 Jul 2019 at 4:42pm
Arock can you make a bios to donwgrade back zto bios 3.20 my performace getting dongrade after all the micorocode update.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 09 Jul 2019 at 3:14pm
Dear Luppie,

Thank you for posting your query to ASRock.

Regarding your question, kindly contact technical support from the link below, they will help you with the BIOS.

https://event.asrock.com/tsd.asp?ln=en

With thanks,
ASRock TSD

Edited by ASRock_TSD - 09 Jul 2019 at 3:15pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vertshader Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2019 at 12:30am
Maybe this will help someone, but I had this issue return recently, so I don't think it had anything to do with the mouse.

I was able to fix it by manually clearing the CMOS (touching/shorting the Clear CMOS Pad with paperclip after getting access to the back of the motherboard). Maybe you can just unplug the CMOS battery I'm not sure.

I had updated the BIOS to the most recent version (4.20 I think) and possibly a bios reset was required. Not 100% sure this will stay fixed but so far it seems to be working, the computer now shuts down and sleeps properly!
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