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BT suddenly stop working

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Makona View Drop Down
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Joined: 11 Nov 2017
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    Posted: 14 Feb 2020 at 11:17am
Dears,

I am facing a issue after using this board X370 Taichi half year later.
The Bluetooth is not working anymore. I check device manager and it say that ?urrently, this hardware device is not connected to the computer(code 45)??
I have reinstall win10 and drivers but no help.
Is there anyway can let BT work again.
It would be appreciate.
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ASRock_TSD View Drop Down
ASRock_Official
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Joined: 20 Mar 2015
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 14 Feb 2020 at 12:02pm
Dear Makona,

Greetings, this is ASRock TSD.


Regarding your question, we provide some suggestions for you:

1. Please download the Bluetooth driver from below link:
http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#Download
2. Please verify with different Bluetooth devices and make sure if it is device related.
3. Please clear CMOS.
http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Taichi.pdf
4. Please remove the Wi-Fi dongle from the motherboard and check if Wi-Fi card connector is connected properly.


Thanks!

All the best,
ASRock TSD
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