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X470 Gaming K4 cannot shut down

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Meiyou View Drop Down
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    Posted: 09 Jul 2020 at 2:28pm
Recently I update to BIOS 3.70 and then encounter a problem.
The board cannot shut down, monitor is off but CPU and chassis fan still spin with RGB light.
I have checked the window10 power options and everything shows ok.
I have reinstalled the 3700X cpu but no luck either. Seem like a BIOS problem?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 09 Jul 2020 at 2:58pm
Dear Meiyou,

Greetings, this is ASRock TSD.


According to your question we provide some suggestions for verifying:

1. Please load BIOS default setting via [F9] key and press [F10] to save the setting.
2. Try to power off the system under BIOS by pressing the power button.
3. If possible, please reinstall a clean Windows OS.
4. If possible, please install another PSU to verify.


Thanks!

All the best,
ASRock TSD
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Meiyou View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Meiyou Quote  Post ReplyReply Direct Link To This Post Posted: 14 Jul 2020 at 2:13pm
Hey, actually it is not relate to BIOS update. It is just Windows update and the next day system can shut down normally. Sorry for any confused.
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