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X370 Taichi SATA SSD goes missing

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GenesisDoes View Drop Down
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    Posted: 11 Apr 2017 at 1:14am
Everything is working fine now on the X370 Taichi except for one weird issue where my SATA SSD goes missing.< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

I have 2 drives in the M.2 ports and 3 (2 HDD, 1 SSD) in the SATA ports. The 1 SSD goes missing when I power on the machine if it was powered off for more than 1 hour (overnight for example). It only detects it again when I remove the SATA power cable and reinsert it. 

If the system was off for under 1 hour and I power it on again, it detects fine. I tried moving the SSD to another SATA port, tried the other SATA power connectors that are working fine with the HDD's and I still have the same issue. I moved the SSD to another system and it detects fine. If I put the SSD in a USB 3.0 enclosure, it detects fine. 

Anyone know what can be causing this?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ronin4740 Quote  Post ReplyReply Direct Link To This Post Posted: 11 Apr 2017 at 6:25am
This happened to me a few times on the B350 Fatal1ty board I bought a few weeks ago - would reboot and discover that the MyDIgital BPX 240GB M.2 NVMe board in M.2 slot 1 was no longer visible in the BIOS.  If I'd power the computer down, wait a few seconds and power it back up I could see it again.

I was using the latest released BIOS for my board at the time.  The problem only happened a few times and has since stopped happening... I've since upgraded the BIOS to a later version and the problem has still yet to occur again.

I'm keeping an eye on it.  If it happens again I think I'll start by returning or RMA'ing the board first then work with Asrock to RMA the motherboard if it continues.  I wonder if it isn't a heat issue or maybe a voltage issue but I can't explain why the problem hasn't happened again for the past week.  
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GenesisDoes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GenesisDoes Quote  Post ReplyReply Direct Link To This Post Posted: 12 Apr 2017 at 8:15am
I found a temporary workaround. I have to boot into Windows, shut down the computer, turn it back on and it detects every time. Very annoying but hopefully a future BIOS update will fix this.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 12 Apr 2017 at 12:26pm
Originally posted by GenesisDoes GenesisDoes wrote:

Everything is working fine now on the X370 Taichi except for one weird issue where my SATA SSD goes missing.< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

I have 2 drives in the M.2 ports and 3 (2 HDD, 1 SSD) in the SATA ports. The 1 SSD goes missing when I power on the machine if it was powered off for more than 1 hour (overnight for example). It only detects it again when I remove the SATA power cable and reinsert it. 

If the system was off for under 1 hour and I power it on again, it detects fine. I tried moving the SSD to another SATA port, tried the other SATA power connectors that are working fine with the HDD's and I still have the same issue. I moved the SSD to another system and it detects fine. If I put the SSD in a USB 3.0 enclosure, it detects fine. 

Anyone know what can be causing this?


No mention of trying a different SATA data cable.

What SATA driver are you using? SATA mode setting is?

Is the SSD in an AMD or ASMedia SATA port? Your board has those two SATA chipsets.

Version of Windows you are using? How did you install drivers after the Windows installation?

That SSD is what model?
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GenesisDoes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GenesisDoes Quote  Post ReplyReply Direct Link To This Post Posted: 12 Apr 2017 at 10:57pm
Originally posted by parsec parsec wrote:

Originally posted by GenesisDoes GenesisDoes wrote:

Everything is working fine now on the X370 Taichi except for one weird issue where my SATA SSD goes missing.< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

I have 2 drives in the M.2 ports and 3 (2 HDD, 1 SSD) in the SATA ports. The 1 SSD goes missing when I power on the machine if it was powered off for more than 1 hour (overnight for example). It only detects it again when I remove the SATA power cable and reinsert it. 

If the system was off for under 1 hour and I power it on again, it detects fine. I tried moving the SSD to another SATA port, tried the other SATA power connectors that are working fine with the HDD's and I still have the same issue. I moved the SSD to another system and it detects fine. If I put the SSD in a USB 3.0 enclosure, it detects fine. 

Anyone know what can be causing this?


No mention of trying a different SATA data cable.

What SATA driver are you using? SATA mode setting is?

Is the SSD in an AMD or ASMedia SATA port? Your board has those two SATA chipsets.

Version of Windows you are using? How did you install drivers after the Windows installation?

That SSD is what model?
< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

I tried different Sata cables both data and power (the ones that were working fine with the two HDD's, I unplugged from the HDD's and tried it with the SSD). I tried ports 1-8 (AMD), HDD's are working fine there so it's not ports or cables. SATA is in AHCI. Windows 10 64-bit. I just installed drivers for the NVME drives, didn't install for Mushkin Reactor drive. It also does the same for Samsung 840 EVO I tested. Randomly won't detect, but will detect again on a full shutdown and power on again. I don't think it's drivers because it doesn't detect in UEFI Bios, unless a full shutdown and power on again.
< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

Edited by GenesisDoes - 12 Apr 2017 at 11:58pm
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Peter13779 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Peter13779 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2017 at 2:29am
I have the same problem here using two crucial BX100 (actual firmware) drives at AHCI. Windows 10 64 bit (1703) is not installable and an installed windows (cloned from working HDD install) is not bootable on these drives connected to the AMD sata ports. The drives are missing in bios on every soft reset of the system.

The ports using asmedia chipset are working fine with these SSD drives!

Edit: My crucial MX100 is working fine on the AMD ports



Edited by Peter13779 - 13 Apr 2017 at 2:36am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GenesisDoes Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2017 at 3:05am
I just tried putting the SSD in port 9 (AS Media chipset) and it seems to be working fine so far. So it appears there's an issue with some SSD's and the AMD SATA chipset ports (HDD's working fine there only SSD's have an issue).< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">
Taichi X370, Ryzen 1700 @ 4ghz, 32GB G.Skill TridentZ Ram, Samsung 960 EVO nvme, Intel 600P nvme, 2TB Seagate HDD, 2TB Hitachi HDD, 1TB Mushkin SSD, GTX 1080
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Post Options Post Options   Thanks (1) Thanks(1)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2017 at 11:01am
Originally posted by GenesisDoes GenesisDoes wrote:



I tried different Sata cables both data and power (the ones that were working fine with the two HDD's, I unplugged from the HDD's and tried it with the SSD). I tried ports 1-8 (AMD), HDD's are working fine there so it's not ports or cables. SATA is in AHCI. Windows 10 64-bit. I just installed drivers for the NVME drives, didn't install for Mushkin Reactor drive. It also does the same for Samsung 840 EVO I tested. Randomly won't detect, but will detect again on a full shutdown and power on again. I don't think it's drivers because it doesn't detect in UEFI Bios, unless a full shutdown and power on again.


If you don't see a drive in the Storage Configuration screen, and all the physical connections seem fine, and it was detected in another PC, then something may be wrong. That the problem is intermittent, that makes it more difficult to diagnose.

The Mushkin Reactor and 840 EVO are both SATA SSDs, and either use the standard Microsoft Windows 10 AHCI driver, storahci, or if you ran the AMD All in One driver installer, the AMD AHCI driver. The ASMedia chipset will use either the MSoft storahci driver, or the ASMedia SATA driver, if you installed it.

I don't know if the following will help solve your drive detection issues, Ryzen is new to me, I've only had a Ryzen system running for about a week. That's an ASRock X370 Killer SLI/ac, AMD 1700X, 16 GB G.SKILL FlareX 3200 @ 2933, Samsung 960 EVO, three Samsung 830 SSDs, two in RAID 0. What you've said in your posts hints that this might help.

I'm not sure if your board's UEFI has these options, or what version you are using, I hope the latest 2.00 version. In the Advanced screen, do you see the AMD CBS screen?

If so, in that screen find the Promontory Common Options screen, and in there the PT SATA Configuration screen.

Two options in this screen, PT Aggressive SATA Device Sleep Port0 and Port1. Set both to Disabled.

In the AMD CBS screen, there is also the FCH Common Options screen. The FCH is the X370 chipset, which can support up to eight SATA III ports. It also has a SATA Configuration screen. Why there are both Promontory and FCH SATA screen options, I am not yet clear about. Both Promontory and FCH are terms for the X370 chipset.

Regardless, this SATA Configuration screen has Aggressive SATA Device Sleep options, again try disabling them.

Let us know what happens. I have these options disabled, and have not had the same problem with drive recognition like you do. I did have something happen to a Samsung 850 EVO, that completely disappeared after initializing it with the AMD RAID software. Nothing can see it, even after restarts of the PC. Another SSD connected to the same SATA port is working fine.


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Post Options Post Options   Thanks (1) Thanks(1)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2017 at 11:40am
Dear GenesisDoes,

Greetings, this is ASRock TSD.


We install WD 240GB SATA m.2 , WD 512GB PCIE m.2 and 3HDD (2 WD 500GB HDD and 1 TRION SSD) with BIOS P2.00 on the system and all the devices could be detected successfully no matter power off system immediately or more than one hour.

According to your question, we provide some suggestions to verify:

1. Please enter the BIOS setup then press [F9] to load BIOS default setting to try.

2. Only install one SSD to check if the system can detect properly.

3. If system could detect with one SSD successfully, please add two m.2 devices to the system for verifying.

4. If possible, please use other SSD to verify.

At the same time, we also want to know the detail configurations (CPU, memory, M.2, HDD and SSD model name) about your system to let us do further check.

Please provide to us clearly. 


Thanks!

All the best,
ASRock TSD

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GenesisDoes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GenesisDoes Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2017 at 11:58am
Here is the detail configurations.


X370 Taichi Bios 2.0
Ryzen 1700 @ 3.9ghz
500GB Samsung 960 EVO NVME in M2_1
1TB Intel 600P NVME in M2_2 
Hitachi 3TB HDD in Sata port #3
Seagate 2TB HDD in Sata port #2
1TB Mushkin Reactor MKNSSDRE1TB in Sata port #9 (if I put in #1 - #8 same issue but it is working right now on Asmedia chipset).
Asus GTX 1080
32GB G.Skill TridentZ F4-3200C16D-32GTZKW in A2 and B2 (2400 16-17-17-37 timings).
EVGA SuperNOVA 850 G2 220-G2-0850-XR 80+ GOLD 850W Fully Modular Power Supply
All USB 3.0 ports in back are used. Only USB 3.1 and c-type aren't used.
< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

Edited by GenesisDoes - 13 Apr 2017 at 12:01pm
Taichi X370, Ryzen 1700 @ 4ghz, 32GB G.Skill TridentZ Ram, Samsung 960 EVO nvme, Intel 600P nvme, 2TB Seagate HDD, 2TB Hitachi HDD, 1TB Mushkin SSD, GTX 1080
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