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LAN Card Issue with Fatal1ty Gaming X370

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Thundernerd View Drop Down
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    Posted: 01 May 2017 at 9:41am
Hello,

I purchased an ASRock Fatal1ty Gaming X370 mobo this week for a Ryzen 7 build. After installing windows, I noticed that the network adapter was not showing up in device manager. 

I downloaded the intel drivers from the ASRock website, but I get the error message "Cannot install drivers. No Intel(R) Adapters are present in this computer.". I cleared the CMOS, pulled the battery for 15 minutes, reinstalled windows, and it still cannot detect the adapter. 

I don't think the card itself is bad, as when an ethernet cable is plugged in, the amber light flashes on and off at a constant rate. Is there a location in the BIOS where the adapter can be enabled or disabled?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 01 May 2017 at 12:52pm
Originally posted by Thundernerd Thundernerd wrote:

Hello,

I purchased an ASRock Fatal1ty Gaming X370 mobo this week for a Ryzen 7 build. After installing windows, I noticed that the network adapter was not showing up in device manager. 

I downloaded the intel drivers from the ASRock website, but I get the error message "Cannot install drivers. No Intel(R) Adapters are present in this computer.". I cleared the CMOS, pulled the battery for 15 minutes, reinstalled windows, and it still cannot detect the adapter. 

I don't think the card itself is bad, as when an ethernet cable is plugged in, the amber light flashes on and off at a constant rate. Is there a location in the BIOS where the adapter can be enabled or disabled?


Assuming you have the Fatal1ty X370 Gaming K4 board. No idea which version of Windows you are using.

I have the feeling the Intel I211AT NIC chip is not working in your board, and I'll explain why.

I have a different but similar ASRock Ryzen board, the X370 Killer SLI/ac, that has both the wired Intel I211AT and a WiFi adapter.

There is no UEFI/BIOS option to enable or disable the network adapter(s), and if there is such an option, it would be enabled by default. It would be in one of the screens in the Advanced section. There is a Network Configuration option in the Tools screen, but normally the default setting is all that is needed for the network chip to work out of the box.

When I install Win 10, I don't connect the PC to the Internet during the installation. I also wait to connect until I install all the basic drivers, and configure Win 10 to not automatically install drivers that it would do so via Windows update.

The Windows 10 installer has a built in network driver that it would install for the Intel wired and WiFi adapters. That would have happened for you if it could find your networking chip, which it obviously couldn't do. Both of my network adapter were working immediately after the Windows 10 installation.

I was able to install the Intel networking driver without a cable connected to the RJ45 network jack. If the Intel network driver installation program could not find the I211AT network chip, IMO that is a problem with the chip.

There are two LEDs next to the network input jack, one on top and the other below the jack. The upper LED is the Link indicator, which you said is on, but do you see the LED below the jack coming on at all? It should be either orange or green depending upon the speed of the connection, and stay on continuously. Do you see that lower LED on at all? If you downloaded your board's full user manual from its information page on ASRock website, the IO panel section describes the network input:

http://www.asrock.com/mb/AMD/Fatal1ty%20X370%20Gaming%20K4/index.asp#Manual

I could be wrong, but in my experience with many boards with Intel networking chips, they all function immediately after a Windows installation with the built in Windows network driver. That the Intel network driver installer could not find the network chip is a bad sign, and that it is not shown in Device Manager. Do you get an entry for Other or Unknown Devices? That could be the network chip, but there is no reason IMO for the Intel network driver to fail finding the chip.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Thundernerd Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2017 at 1:06am
Thanks for the reply,

There are no unknown devices in device manager, the link light never turns on, however the activity light does flash at a constant rate. I'm thinking you're right about the defective chip. I'm not sure if it's worth the effort to go through the RMA process or just use a pci network card.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Evlbringer Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2017 at 2:49am
In BIOS find out EASY DRIVER INSTALLER (in same sheet as BIOS update is). Select EASY DRIVER INSTALLER, connect some USB flash disk (formated to fat32 or ntfs) and select your operating system. LAN driver will be installed on your USB drive, youc an easily install it in widows then.

Dont know, why windows are so dumb, but they are not able to install working LAN adapter at all. I had same issue with sound - mic was ok, but headphones still told me, they are unpluged - downloaded drivers from asrock site help me.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Thundernerd Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2017 at 3:07am
I was able to get the drivers just fine, the problem is that the drivers can't find any compatible hardware.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Thundernerd Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2017 at 5:58am
An update on this: 
I purchased a PCIe LAN card and have been using that for the last week. Today I moved the cable back into the on-board LAN and checked device manager. This time the Intel I211 Adapter showed up, but with a warning icon. I uninstalled and reinstalled drivers, restarted the computer, and I am now able to connect to the internet via the on-board adapter. 

I'm not sure what would have changed, maybe all the blue screens from overclocking was enough to knock it loose LOL
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2017 at 8:48am
Originally posted by Thundernerd Thundernerd wrote:

An update on this: 
I purchased a PCIe LAN card and have been using that for the last week. Today I moved the cable back into the on-board LAN and checked device manager. This time the Intel I211 Adapter showed up, but with a warning icon. I uninstalled and reinstalled drivers, restarted the computer, and I am now able to connect to the internet via the on-board adapter. 

I'm not sure what would have changed, maybe all the blue screens from overclocking was enough to knock it loose LOL


Thanks for the update, very strange as you know. Confused

Any idea what NIC chip is in the LAN card you bought? Or what make or model it is? Did you install a driver for the LAN card?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Thundernerd Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2017 at 11:31am
It's a TP-Link with a Realtek NIC. I downloaded the latest drivers for it when I installed it. I'm guessing it's just a coincidence, shouldn't have anything to do with the on-board Intel NIC.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2017 at 11:57am
Ok, thanks. I was wondering if the LAN card had an Intel NIC chip, that for some reason woke up the Intel NIC chip in your board.
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