ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Problem with usb ports
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Problem with usb ports

 Post Reply Post Reply
Author
Message
Davide90 View Drop Down
Newbie
Newbie


Joined: 04 Jun 2017
Location: Italy
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote Davide90 Quote  Post ReplyReply Direct Link To This Post Topic: Problem with usb ports
    Posted: 04 Jun 2017 at 9:52pm
Hi, I have an annoying issue with my new fatal1ty x370 gaming k4 and usb keyboard (thermaltake meka g1). Every time I turn on pc the system not recognize the keyboard. I must unplug and plug the cable to be able to use it. Bios is updated (2.40), drivers are updated, i try to change ports and with a clean installation of w10 but nothing... what can i do ? Furthermore the bios not show the usb configuration like manual say. Someome have my same problem ? Maybe there are a specific driver for usb 3.0 that I can install ?
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996
Post Options Post Options   Thanks (1) Thanks(1)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jun 2017 at 12:21am
Originally posted by Davide90 Davide90 wrote:

Hi, I have an annoying issue with my new fatal1ty x370 gaming k4 and usb keyboard (thermaltake meka g1). Every time I turn on pc the system not recognize the keyboard. I must unplug and plug the cable to be able to use it. Bios is updated (2.40), drivers are updated, i try to change ports and with a clean installation of w10 but nothing... what can i do ? Furthermore the bios not show the usb configuration like manual say. Someome have my same problem ? Maybe there are a specific driver for usb 3.0 that I can install ?


After installing Windows 10, did you run the AMD All in One driver installation package, the AMD all in 1 driver ver:16.50.2601 from your board's download page:

http://www.asrock.com/mb/AMD/Fatal1ty%20X370%20Gaming%20K4/index.asp#osW1064

Actually, Windows 10 will only install its built in Microsoft USB 3.0 driver for ALL of the USB ports. AMD and Intel do not provide a USB 3.0 driver for Windows 10.

Does another keyboard besides your Thermaltake keyboard not work unless you connect and disconnect it?

Do you have the Thermaltake keyboard connected to the Fatal1ty mouse port on your board? Or do you have the keyboard connected to one of the USB 3.1 ports? You said you tried different USB 3.0 port, right?

I have a different ASRock X370 board, but I do not have a problem with the keyboard not working when I start the PC, and I have used two or three different keyboards.

Does your Thermaltake keyboard have its own driver? If it does, are you using the Windows 10 version of its driver?

Back to Top
Davide90 View Drop Down
Newbie
Newbie


Joined: 04 Jun 2017
Location: Italy
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote Davide90 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jun 2017 at 4:30am
yes, amd all in 1 is installed, the keyboard is connect to a rear usb 3.0 (i tried also with a usb 2.0 of the front panel), Unfortunately thermaltake not provide a specific driver for it. The strange thing is that all other peripherals like mouse, printer work perfectly at startup, only the keyboard not appear in device manager. I would manage usb from bios but there isn't an option about that. If there isn't a patch for now I can wait, hope in the next update... ryzen is young platform it will grow up . Thanks anyway.
Back to Top
gaso View Drop Down
Newbie
Newbie


Joined: 06 Jun 2017
Status: Offline
Points: 1
Post Options Post Options   Thanks (0) Thanks(0)   Quote gaso Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jun 2017 at 7:17pm
I've also been having strange USB problems with this board. Everything worked fine at first, but now I seem to have lost the front USB ports entirely - they're not working, even though they're connected to the motherboard correctly. When copying files from an external HDD, the back ports also lose the disks every now and then.

Running X370 Gaming K4 with 2.4 BIOS and a fresh install of Windows 10. I've got 64 gigs of Corsair Vengeance (3000 MHz CL15) running at 2666 MHz, which might have something to do with these issues... Other components: Ryzen 7 1800X, Corsair RM750x, GTX 1070.


Back to Top
Evonikx View Drop Down
Newbie
Newbie


Joined: 19 Sep 2018
Status: Offline
Points: 1
Post Options Post Options   Thanks (0) Thanks(0)   Quote Evonikx Quote  Post ReplyReply Direct Link To This Post Posted: 19 Sep 2018 at 1:04pm
Originally posted by gaso gaso wrote:

I've also been having strange USB problems with this board. Everything worked fine at first, but now I seem to have lost the front USB ports entirely - they're not working, even though they're connected to the motherboard correctly. When copying files from an external HDD, the back ports also lose the disks every now and then.

Running X370 Gaming K4 with 2.4 BIOS and a fresh install of Windows 10. I've got 64 gigs of Corsair Vengeance (3000 MHz CL15) running at 2666 MHz, which might have something to do with these issues... Other components: Ryzen 7 1800X, Corsair RM750x, GTX 1070.




Sorry for dragging up old thread, but this is the exact same issue I am having. Front USB just stopped working, and now back USB drop out frequently. Board is Fatality X370 gaming X with ryzen 2600, 16gb 3000mhz RAM and GTX 1060. Also having random occurrences of 'Windows 10 has experienced and issue' and PC resets. Had none of these issues with old MB, RAM and CPU. Board is not even a month old, RMA?
Back to Top
chubalz View Drop Down
Newbie
Newbie
Avatar

Joined: 31 Aug 2017
Location: Philippines
Status: Offline
Points: 78
Post Options Post Options   Thanks (0) Thanks(0)   Quote chubalz Quote  Post ReplyReply Direct Link To This Post Posted: 21 Sep 2018 at 6:28pm
I have USB port issues also on Fatality X370 gaming X it keeps disconnecting but i dont know if my Logitech G102 Mouse and my External Hard Disk is the prob or my motherboard.

Anyway i change my mouse to wirelss now and update to 4.90 BIOS problem solve. I noticed also after updating to 4.90 the windows install all my connected USB port device. Maybe you could try update to latest Bios.
Ryzen 5 1600 3.80ghz @1.3375v
Asrock X370 Gaming X 5.20 Bios
CM MA610P
Aorus Xtreme Gtx1080ti
Gskill Trident Z RGB F4-300016D-16GTZR @2800mhz
SamsungEvo 250
2Tb Firecuda
1Tb WDBlack
Corsair RM650X
Back to Top
davifceq View Drop Down
Newbie
Newbie


Joined: 22 Aug 2020
Location: Brazil
Status: Offline
Points: 1
Post Options Post Options   Thanks (0) Thanks(0)   Quote davifceq Quote  Post ReplyReply Direct Link To This Post Posted: 22 Aug 2020 at 1:05am
I have a X370 Taichi and the same problems related. Front Usb dolnly works with my Printer (its workings as usb1.0 i suppose) and the two USBs 3.0 (both close to the lanport) doesnt work either
Back to Top
brsobral View Drop Down
Newbie
Newbie


Joined: 23 Sep 2020
Location: Brazil
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote brsobral Quote  Post ReplyReply Direct Link To This Post Posted: 12 Oct 2020 at 10:54pm
I have problems with USB detection on my ASROCK B450M Steel Legends sometimes too.
I cant to use the software Redragon Mitra Keyboard... "compatible device is not detected".
I cant to use the Nintendo Switch Pro Controller too...

I dont know what to do anymore. I am disappointed with this motherboard.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 11.06
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.031 seconds.