H97M Pro4 and TPM

Hello. Please send me also the link to lates UEFI update for FM2a68m-hd+. I have the same problem. SUPPORT TURNED OFF message after enabling of TPM module in UEFI.

ASRock released a new BIOS that support the v2 TPM module. Submit a ticket and reference this post. Hopefully they do the same for you :)!

Thank you parsec for your reply. Sorry for my delay. I was on a short holiday. 

Sorry, but I've never used this TPM module, so just doing the best I can.

I don't see a driver listed for download on the ASRock website page for the TPM modules. A different manufacture's TPM module had a driver disk included with the TPM device. Nothing like that came with your TPM module? Or a user manual?

Do you see an entry anywhere in Device Manager for the TPM module? It may be shown under Security devices. Check if the TPM device is working normally according to Device Manager, and if a driver is installed.

Do you have the Secure Boot option in the UEFI/BIOS enabled? Microsoft requires this for BitLocker to function properly. See this page:

https://docs.microsoft.com/en-us/windows/device-security/tpm/tpm-recommendations

The Secure Boot option is in the Security screen in the UEFI.

You may find that if you enable Secure Boot, that the PC then does not boot. Secure Boot depends upon the CSM option (Boot screen) being disabled. Enabling Secure Boot has disabled CSM automatically in the past in ASRock UEFIs. But when CSM is disabled, that requires a UEFI booting Windows installation, or it has in the past. That is the cause of the failure to boot, if it occurs.

Please check the Device Manager entry for the TPM device, and if it is fine, then try to enable Secure Boot in the UEFI. If the PC no longer boots, set Secure Boot to disabled.

Let us know what happens and we can try to move on from there.

Thanks for the reply parsec.