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No Sound from Rear port or front port

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actionban View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote actionban Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2020 at 5:52am
Same problem here and no solution. Probably its a factory problem. We got "lucky".
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DieKadse View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote DieKadse Quote  Post ReplyReply Direct Link To This Post Posted: 15 Apr 2020 at 12:13am
Hm no support for us? :(
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dedokta Quote  Post ReplyReply Direct Link To This Post Posted: 22 Apr 2020 at 10:14pm
I'm here for the same issue. Brand new system with ryzen 5 3600 CPU. No sound. Drivers have been updated, uninstalled, reinstalled - Nothing. Sound panel shows the volume levels moving, but nothing coming out from either front or rear ports. Bios at lat4est level 3.7 which I had to have done just so the motherboard and CPU would work together.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote skushi Quote  Post ReplyReply Direct Link To This Post Posted: 25 Apr 2020 at 2:28am
Hey All,

Same issue here, brand new asrock MOBO b450 pro4 and Ryzen 5 3600.

Jacks generated sound yesterday, today after windows reinstallation its just gone. Installed drivers couple of times, still no resolution.

Any ideas?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 25 Apr 2020 at 2:37am
Guys, submit support tickets to ASRock Tech Support here:

https://event.asrock.com/tsd.asp

This is a community forum, we can try to help with some things but issues like this
need to be reported to ASRock. Good luck
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt_L Quote  Post ReplyReply Direct Link To This Post Posted: 27 Apr 2020 at 6:46am
I have an Asrock B450M Pro4, but I'm having an identical issue. When I do try to install the realtek driver (6.0.8730.1 for my mob) my computer crashes and I get (from windows 10) BSOD with a SYSTEM THREAD EXCEPTION ERROR. The error code lways indicates the RTKVHD64.SYS file for the fault. I do see a lot of audio issues with various machines for Windows 10 when I search around. This is very frustrating.
Have a Great Day!
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Matt_L View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt_L Quote  Post ReplyReply Direct Link To This Post Posted: 27 Apr 2020 at 7:06am
I did submit a support ticket.
Have a Great Day!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Endofera Quote  Post ReplyReply Direct Link To This Post Posted: 29 Apr 2020 at 5:41pm
I have the same problem, no audio detected in the device manager and whenever I install my realtek driver it wont show up on my device manager also. I am a beginner in this world so I dont really understand what is happening. It all happened after I restart my pc. Then no audio. only audio I have now is from my gpu. Sadly, I cant use it for my work since I cant plug in any mic since I am only using an hdmi to vga adapter
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt_L Quote  Post ReplyReply Direct Link To This Post Posted: 30 Apr 2020 at 12:42am
I did hear back from Asrock technical support, I followed their guidance and got my same results (BSOD with RTKVHD64.SYS stop code). I've seen a lot of issues people are having with their BIOS. I'm not sure if that could have anything to do with the audio. If I figure out anything new I will post my results here.
Have a Great Day!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Raul101 Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jun 2020 at 4:50am
Hey,

I basically have the same issues, only for me everything worked fined until today. I got myself a second graphics card and installed that and once I did that everything sorta went its own way.

Whenever I plug in my speakers they dont show up, in the BIOS it doesnt say they are connected, I'm starting to think that the port itself died somehow??

But as the previous person mentioned with lockdown and whatnot god knows when a replacement will be sent out.

Also.. I get audio if i plug my speakers in the front headphone jack..
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