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AB350 Pro4 Ethernet Adapter Issues

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Antiscrub View Drop Down
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    Posted: 04 Sep 2017 at 3:04am
Hello ASRock forum users,

I just recently bought a AB350 Pro4 motherboard. The board is great, everything (mostly) works and I've achieved decent overclocks on it with my Ryzen 5 1600 and 3200 MHz RAM.

However the issue I am having is with the ethernet adapter. Since day one, it was tough for me to initially get it set up even though I had downloaded the drivers onto a flash drive (since Windows can't detect/auto install drivers for the Realtek ethernet adapter this board has). Every time I start the computer from a cold boot, the ethernet adapter doesn't give me full internet access. I'm basically looking at this https://imgur.com/8kECrz0 every time it boots. Disabling and re-enabling the adapter via the device manager sometimes works, not not very often. Sometimes I have to do this 10+ times before I finally get internet access. Restarting my router/modem and unplugging/replugging the cable has the same effect, rarely works but sometimes does. 

The only way I'm able to quickly remedy this problem is by completely uninstalling the Realtek ethernet drivers through Control Panel, and then running the setup for the drivers again to reinstall them. Once it's reinstalled, internet comes right on and it will work for the entirety of my boot time on. Once I shut the computer down completely and start it again from a cold boot, the same issue occurs and I have to do the same process.

Was wondering if anyone could help me with this, because it's extremely annoying to have to uninstall/reinstall drivers upon every boot cycle. I can't leave my computer on for days because of issues with ambient temperatures (my room gets exceptionally warm because I have poor insulation/air conditioning).
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datonyb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2017 at 3:13am
firstly may i say im surprised windows cant detect or maintain the ethernet driver

have you tried installing a different driver pack (eg the one direct from realtek,or telling windows to search for the driver on internet)

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MisterJ View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2017 at 3:27am
Good point, datonyb.  Antiscrub, please use this link and see if there is a later driver for your NIC.

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

I will post a reset procedure in a minute that should at least be quicker than reinstalling the driver.  Enjoy, John.

EDIT: Open an Administration command prompt and run the following commands.  A restart will be required.  Please let us know if it helps.
netsh interface ipv4 reset
netsh interface ipv6 reset



Edited by MisterJ - 04 Sep 2017 at 3:39am
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Antiscrub View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Antiscrub Quote  Post ReplyReply Direct Link To This Post Posted: 05 Sep 2017 at 2:19am
The latest drivers from the Realtek website seem to have fixed the problem, I didn't want to report back that it was working until the next day, and I tested it over a few boot cycles. Thanks MisterJ & datonyb
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MisterJ View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 05 Sep 2017 at 2:26am
Great, Antiscrub.  Glad to help and thanks for reporting.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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datonyb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 05 Sep 2017 at 3:50am
good to hear glad we could help

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smrtech View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote smrtech Quote  Post ReplyReply Direct Link To This Post Posted: 05 Sep 2017 at 10:19pm
The ethernet device is not recognized as part of Windows 10 install, you need to install the ASRock provided driver for AB350M before you can proceed or do a Windows update.

I did this from another drive or USB and then things proceed.  It is a surprise that Windows has no standard driver for this that works.

Better yet, install the All-In-One driver for AB350M from ASRock and that does the trick too.
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pmarcus View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote pmarcus Quote  Post ReplyReply Direct Link To This Post Posted: 15 Oct 2017 at 6:26am
I am also having the same problem.  There is clearly a driver problem that needs to be addressed.  I have found that every boot, I need to disable and enable the ethernet adapter and it works.

I also confirmed that the latest driver fixes the problem as well.


Edited by pmarcus - 15 Oct 2017 at 6:28am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote call-151 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2018 at 2:13am
I just had this same problem. All-in-one drivers from Asrock website did not get the NIC working. The drivers from the link in MisterJ's post worked.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Lyfficun Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2018 at 6:05pm
Hi, I recently assembled a new computer with motherboard Asrock AB359M-HDV, but the problem is that the computer does not see the network adapter, and there's nothing I can do about it. Please help to solve this problem. The fact that the network cable is fine, and I installed the necessary drivers, in the BIOS there are no settings associated with the Network adapter. The main symptom is that the computer is banal does not see the network adapter. Version of my BIOS P3 1.0, Operating system - Windows 7 Professional. Thanks in advance!!!
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