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Deskmini H110M-STX, i7-7700 Windows 10 freezes

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deskmini View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote deskmini Quote  Post ReplyReply Direct Link To This Post Posted: 20 Oct 2019 at 2:58am
Why do we not get any feedback from the Asrock tech team?
User of DeskMini H310M with Windows 10 pro
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StevenLi View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote StevenLi Quote  Post ReplyReply Direct Link To This Post Posted: 20 Oct 2019 at 12:45pm
I too experiences multiple times of freezes a day after the windows update (1903). I had Macrium Reflect backup my system every week. So I can revert back to my 1803 Windows 10. what is funny is that both 1607, 1903 and 1809 cause my deskmini 110 to freezes randomly but not Windows 10 1803. So I believe it is still OS or driver Related problem. I have another two deskmini 110. one is installed with server 2016 and has been running for a year now. another has no problem so far as well/
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jbruce Quote  Post ReplyReply Direct Link To This Post Posted: 02 Nov 2019 at 6:01pm
Have upgraded Deskmini 110 to 8.1, but notice the TPM is now not found in Trusted Computing in UEFI. Think another UEFI fix needed from ASRock
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikolapetrovic10000 Quote  Post ReplyReply Direct Link To This Post Posted: 25 Dec 2019 at 7:49pm
Originally posted by nikolapetrovic10000 nikolapetrovic10000 wrote:

I have been having the same problem as many of you here for more than a year. H110 with G4560. It is driving me crazy.

I have tried a fresh install more than once (every few months when I get frustrated). I have updated to every BIOS version as they were coming out (now at 8.1). I have tested it with a HDD, SSD and NVMe drives. I tried Windows and Ubuntu. I have replaced 2 CPUs and 2 memory sticks. I have tried every single option in the UEFI, from changing voltage, disabling S states, down to the most ridiculous things, just to see if it would change something.

I don't think there is anything more I can try. I have given up. I found more than 20 cases of the same thing happening to other people on the internet. It is obviously some fault with the motherboard.
I can't replace the motherboard anymore through warranty because I already replaced it once, and the other one I got has got the same freezing problems.

Hard freezes occur when I do something graphics heavy. I can use my computer normally for web browsing and similar things, but as soon as I fire up a video game or a 4K video, it's over.

I can't even sell this Deskmini now knowing it will hard freeze on someone else. It's wasted money and I am really dissappointed in ASRock for not doing anything about this.


After almost 1.5 year of searching for a solution, I found it. I had the problem that the computer would hard freeze whenever the GPU was used intensively. I didn't figure this out at first, so I tried the following:
- reinstalling Windows
- using different versions of Windows 10
- using Ubuntu
- installing in both UEFI and Legacy modes
- installing on both a SSD and HDD
- changing nearly every setting in UEFI
- using different versions of GPU driver
- chaging RAM
- changing CPUs
- bunch of other things

At first I thought it was a software problem, then a driver problem, then a windows problem, etc. In the end, I figured out it was the GPU. Whenever I would stress the GPU, the computer would hard freeze. This came in handy, because I knew what to test in the future when I tried bunch of GPU drivers, reinstalling systems, etc. I would just run Furmark and it would freeze within a minute usually.
And then, I saw that someone on some forum (can't remember which, google led me to it) mentioned that they fixed it by changing their Kaby Lake with Skylake CPU. I first ordered a cheap G3900 to test it out and it worked! Now I got a i7-6700 and I am more than happy. Finally, after so much wasted energy testing different things, and after so much time, I have found the solution. I really hope this helps someone, because this problem was driving me insane, I thought I would have to buy a whole new computer, but in the end I just had to replace the CPU.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote xesy Quote  Post ReplyReply Direct Link To This Post Posted: 27 Dec 2019 at 2:34am
Have you checked your K-L cpu on different board?
So looks like its faulty bios with broken intel vbios/vbt settings (they are custom ones by asrock) for K-L gpus rather than hardware failure...


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nikolapetrovic10000 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikolapetrovic10000 Quote  Post ReplyReply Direct Link To This Post Posted: 30 Dec 2019 at 4:28am
Yes, I tested two Kaby Lake CPUs in Deskmini 110 and then in another computer, and they work fine.

It would be really good if ASRock can fix this, since it can be done with a BIOS update.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikolapetrovic10000 Quote  Post ReplyReply Direct Link To This Post Posted: 30 Dec 2019 at 8:06pm
Update:
The Skylake vs Kaby Lake solution does not work for every model! I thought I solved the problem 2 posts ago, but it is not as simple as it seems. I have a friend who is selling PC parts, so I borrowed a few CPUs from him to further test this issue. The Deskmini keeps freezing on some Skylake CPUs, and works fine on some Kaby Lake CPUs. This is really confusing, so I am writing this just as a heads up to someone who was thinking that getting a Skylake CPU would solve everything.

For a few days everything seemed perfect, and now it's back to tinkering and testing until I find what is the real issue. I still can't figure out what is happening, so I'm not gonna jump to conclusions yet.
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