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Deskmini H110M-STX, i7-7700 Windows 10 freezes

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Alexis View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alexis Quote  Post ReplyReply Direct Link To This Post Posted: 19 Sep 2019 at 5:09am
I've already tried from DeskMini 310, same results - freezing
Deskmini 310/i7-8700/SX8200/Crucial DDR4-2400
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Alexis View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alexis Quote  Post ReplyReply Direct Link To This Post Posted: 19 Sep 2019 at 5:16am
prev. message was for surfisup1000 and his question:
"Can anyone test if the freezing if fixed by using a different ac adapter?"

to nikolapetrovic10000
do you tried without UEFI, on Legacy BIOS?
Deskmini 310/i7-8700/SX8200/Crucial DDR4-2400
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikolapetrovic10000 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Sep 2019 at 6:48am
Originally posted by Alexis Alexis wrote:

to nikolapetrovic10000
do you tried without UEFI, on Legacy BIOS?


Actually, I did. I tried enabling and disabling encryption, and installing Windows in both UEFI and legacy BIOS mode. It doesn't change anything.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jbruce Quote  Post ReplyReply Direct Link To This Post Posted: 02 Oct 2019 at 4:53pm
Also having same issues. Obvious question - but assume ASRock support no help ?

From the posts it seems Bios v8.xx and above with light graphics load is the most stable as we can hope for ?

I have an i7 7600 from initial build. Was pretty much fine for about a year but now constantly freezing. All I do is use MS Office and some basic web browsing. Can only assume that newer versions of software (Windows, browsers etc) are putting motherboard under more stress to explain the recent increase in freezes.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote deskmini Quote  Post ReplyReply Direct Link To This Post Posted: 05 Oct 2019 at 7:08am
I have similar problems with the newer H310M with i3 8100 CPU. Especially when I watch a lot of YouTube video's or doing stuff in Google Maps after some time the monitor will flicker and freeze a few seconds and then turns to ''normal''. However the HW is disabled then showing a black spot.

So every time this happens I have to reboot the PC. Then it works normal half a day and than it often happens again.

I suspect this a driver problem. Hope the Asrock developers will fix this soon in a update.
User of DeskMini H310M with Windows 10 pro
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stevenosta Quote  Post ReplyReply Direct Link To This Post Posted: 05 Oct 2019 at 11:27pm
How can Asrock never respond to this? Hugely disappointing. I'm having the same issues as you. Playing video games or youtube and freezes all the time. Intel G4600.

Never buying an Asrock product anymore. Faulty product is one thing, never responding another...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote deskmini Quote  Post ReplyReply Direct Link To This Post Posted: 06 Oct 2019 at 12:05am
Originally posted by stevenosta stevenosta wrote:

How can Asrock never respond to this? Hugely disappointing. I'm having the same issues as you. Playing video games or youtube and freezes all the time. Intel G4600.

Never buying an Asrock product anymore. Faulty product is one thing, never responding another...
I have this problem since the first moment I purchased it in 2018. Was hoping they will fix with a driver or bios update but still no any fix.

What to do now? Hardware is OK but they suck at support and writing drivers causing this kind of problems.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote deskmini Quote  Post ReplyReply Direct Link To This Post Posted: 06 Oct 2019 at 12:06am
Originally posted by Alexis Alexis wrote:

I've already tried from DeskMini 310, same results - freezing
Tried both VGA drivers from Intel and the custom one from Asrock?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote deskmini Quote  Post ReplyReply Direct Link To This Post Posted: 06 Oct 2019 at 2:15am
Originally posted by deskmini deskmini wrote:

Currently I'm having just a simple system setup. A Intel i3 8100 processor, with 2x 1080p monitors and Windows 10. Of course I have always updated all last drivers and programs.

System always worked fine, however I experience with heavy GPU utilisation, especially Google Maps and watching a load of YouTube video's the screen will flickering/freeze and then disabling the HW acceleration.

After a reboot it is OK again, but every time I make heavy use of Google maps the same happen again.

I think there is something wrong with the Intel GPU drivers. Tried both from Asrock and Intel but still the same problem.


http://forum.asrock.com/forum_posts.asp?TID=12596&KW=&title=deskmini-h310-gpu-problems

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Post Options Post Options   Thanks (0) Thanks(0)   Quote stevenosta Quote  Post ReplyReply Direct Link To This Post Posted: 07 Oct 2019 at 3:54am
So I've now launched the Reliability Monitor (https://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/)

which says that it's an hardware error - as per below. When googling for Code 141, then I found a report which says that it's:

BCC 116 & 117 are called video time out and recover and are related to the video sub system. Most often related to a driver but they can also be related to heat, overclocking, and occasionally under powered Power supply units.
- heat doubt it, as it's often happening when I try to play a game after booting
- also start thinking that it's the power supply...


see here: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/livekernelevent-141-error-message/66af6d18-22cb-447f-9dc4-1f0011d55c23

and here: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/bcc116-bcc117-your-video-driver-has-stopped/fba02c53-7796-4166-83a2-9c44865c13af


**

Source
Windows

Summary
Hardware error

Date
??6/??0/??019 20:39

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:     LiveKernelEvent
Code:     141
Parameter 1:     ffffaa81b75c2010
Parameter 2:     fffff807703814a0
Parameter 3:     0
Parameter 4:     1918
OS version:     10_0_17763
Service Pack:     0_0
Product:     768_1
OS Version:     10.0.17763.2.0.0.768.101
Locale ID:     2057

Extra information about the problem
Bucket ID:     rejected_by_rule
Server information:     6c27b722-b31b-44d5-b46e-4f257b67b4b7
      
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