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AB350M Pro 4 Freeze in reboot

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nikoff90 View Drop Down
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    Posted: 27 Dec 2017 at 11:52am
AB350M Pro 4 Freeze on reboot. Shutdown Start cycle works.  

AB350M Pro 4 new system with Ryzen 5 1600X 
Evga 1060 6gb
16 GB 2666 Muskin AMD ram
Samsun 960 250GB NVMe
Latest Bios 3.30 
Same issue from Debian Linux and Windows 10. 

Board will go to reboot but once shut down just it is stuck in the pre boot zone at least that is where I think it hangs, "fans running "high than cycles down" power on", it takes a jab of the reset button to actually progress from this point holding power button down does nothing. 


No overclocking done.

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nikoff90 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikoff90 Quote  Post ReplyReply Direct Link To This Post Posted: 27 Dec 2017 at 2:02pm
# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 3.0.0 present.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
Vendor: American Megatrends Inc.
Version: P3.30
Release Date: 11/10/2017
Address: 0xF0000
Runtime Size: 64 kB
ROM Size: 16384 kB
Characteristics:
PCI is supported
BIOS is upgradeable
BIOS shadowing is allowed
Boot from CD is supported
Selectable boot is supported
BIOS ROM is socketed
EDD is supported
5.25"/1.2 MB floppy services are supported (int 13h)
3.5"/720 kB floppy services are supported (int 13h)
3.5"/2.88 MB floppy services are supported (int 13h)
Print screen service is supported (int 5h)
8042 keyboard services are supported (int 9h)
Serial services are supported (int 14h)
Printer services are supported (int 17h)
ACPI is supported
USB legacy is supported
BIOS boot specification is supported
Targeted content distribution is supported
UEFI is supported
BIOS Revision: 5.12

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zlobster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 2:27am
Anything odd in dmesg or system logs in Debian? With the Linux I believe we have great chance to catch the error message(s).

Looks like a PSU, RAM or UEFI to me.

P.S. in which slot did you put the SSD?
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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nikoff90 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikoff90 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 2:59am
Debian Linux is crashing also, I get this in logs not at crash but sometime before and it's consistent.  


Last thing in log before crash, not at the time of crash though but some time before. 

Dec 26 10:55:29 debian kernel: [ 1898.911887] INVALID_DEVICE_REQUEST device=00:00.0 address=0xfffffffdf8000000 flags=0x0a00]
Dec 26 11:56:50 debian kernel: [ 5580.617581] usb 1-8: reset high-speed USB device number 4 using xhci_hcd
Dec 26 11:57:11 debian kernel: [ 5601.195012] usb 1-8: reset high-speed USB device number 4 using xhci_hcd



Dec 27 10:12:31 debian kernel: [ 1387.010011] usb 1-8: reset high-speed USB device number 4 using xhci_hcd
Dec 27 10:17:38 debian kernel: [ 1693.855532] usb 1-8: reset high-speed USB device number 4 using xhci_hcd
Dec 27 10:22:28 debian kernel: [ 1983.144968] INVALID_DEVICE_REQUEST device=00:00.0 address=0xfffffffdf8000000 flags=0x0a00]

Seems to me that this architecture is still Beta.  Reset it is not always I have now found and I need to cycle power supply off drain board and than start. 




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nikoff90 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikoff90 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 3:00am
SSD M.2 in the one closet to CPU. 

PSU is new, no issues running in windows except for restart. 


Edited by nikoff90 - 28 Dec 2017 at 3:01am
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zlobster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 3:22am
Originally posted by nikoff90 nikoff90 wrote:

Debian Linux is crashing also, I get this in logs not at crash but sometime before and it's consistent.  


Last thing in log before crash, not at the time of crash though but some time before. 

Dec 26 10:55:29 debian kernel: [ 1898.911887] INVALID_DEVICE_REQUEST device=00:00.0 address=0xfffffffdf8000000 flags=0x0a00]
Dec 26 11:56:50 debian kernel: [ 5580.617581] usb 1-8: reset high-speed USB device number 4 using xhci_hcd
Dec 26 11:57:11 debian kernel: [ 5601.195012] usb 1-8: reset high-speed USB device number 4 using xhci_hcd



Dec 27 10:12:31 debian kernel: [ 1387.010011] usb 1-8: reset high-speed USB device number 4 using xhci_hcd
Dec 27 10:17:38 debian kernel: [ 1693.855532] usb 1-8: reset high-speed USB device number 4 using xhci_hcd
Dec 27 10:22:28 debian kernel: [ 1983.144968] INVALID_DEVICE_REQUEST device=00:00.0 address=0xfffffffdf8000000 flags=0x0a00]

Seems to me that this architecture is still Beta.  Reset it is not always I have now found and I need to cycle power supply off drain board and than start. 






The same nasty USB cr@p the rest of the guys here are getting!

PERSONAL OPINION: judging by the sheer amounts of similar complaints for this board, I think it should never existed in first place. This board looks like some garage engineers did a side project for ASRock in their spare time...

Alas, other guys' issues like these are still unresolved. Dead

You could try UEFI re-flash and CMOS resets but ultimately I think this one is beyond our ability to fix.

My opinion again, it may not be what you're looking for but at least it's honest - swap this board for another brand. Do some reading in advance, just to make sure you don't end up with a similar stuff.

Option 2: RMA this board as many times it takes until you get working one.
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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nikoff90 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikoff90 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 3:50am
Whats a good linux board?  I thought this one got good ratings? So much for that. 


My first venture from Gigabyte/Asus/Evga motherboards, I was hesitant now I know why.
 


FYI: memtest seems to e going fine 55% done now test 9.


Edited by nikoff90 - 28 Dec 2017 at 4:00am
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zlobster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 4:18am
Do you insist on mATX or B350M? Is budget a problem?

For me, a good Linux board is one with good IOMMU groupings and many slots/connectors.

ASUS Prime B350M-E appears to be a decent 60EUR performer. Oddly enough, the ASRock AB350 Gaming-ITX/ac is very praised and I've never seen it mentioned here, which should be a good sign.

I'm afraid that whatever we do we can't fix the dreaded USB errors you're getting.
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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nikoff90 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikoff90 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 4:23am
Guess I will do a return on this board. 

I wanted the small form factor mostly, but i can do a larger system. 

Cost is always a consideration but there is no value in a system that does not work. 

Return label printed now for packing.

Close call I had almost given my EVGA 780i system away this weekend and the family member did not come over so its still here.


Wish I felt like there was a good option almost seems like all the motherboards have there pitfalls with linux. 


Edited by nikoff90 - 28 Dec 2017 at 5:51am
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zlobster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 28 Dec 2017 at 7:19am
Been there, done that! I know it sucks but sometimes that's the only choice.

Ironically, my Linux builds are on Intel machines. Crunching, gaming and productivity - on AMD.

I wish I had better Linux experience with AMD, but I know one thing for sure - the Taichi is currently a mess regarding IOMMU groupings. Lots of patching and manual work is needed to make it work right.

P.S. let us know how it went from here for you. We'd love a happy-ending tale! Beer


Edited by zlobster - 28 Dec 2017 at 7:20am
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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