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X399 Fatal1ty missing an M.2 standoff

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alexmaz View Drop Down
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    Posted: 06 Mar 2018 at 3:54am
Hello, today I was trying to install a 3rd M.2 drive and I noticed I'm missing the standoff on the third slot. Any idea of the size and / or where I can find one (or I guess many) in Europe?

Thanks
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MisterJ View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:22am
alexmaz,  please look in your static bag.  I have found two of those in the bag - come loose in shipping.  I would suggest you call ASRock or open a Support ticket.  Amazon has them; link if you can see it in Europe:
https://www.amazon.com/s/ref=nb_sb_ss_i_11_4?url=search-alias%3Daps&field-keywords=m.2+screw&sprefix=M.2+%2Caps%2C189&crid=TJR9WR6M38C9  I searched for M.2 screw.
Good luck and enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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alexmaz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote alexmaz Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:34am
Thanks, I checked in the box but it's not there. I bought one of those kits with many sizes on Amazon, I hope one will be good.
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MisterJ View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:54am
alexmaz, thanks.  I still strongly recommend you insist ASRock send you what you need.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:57am
alexmaz, found this:The correct screw size is 2.0 x 3mm (CM2x3-3.3)  Get at local HW store.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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alexmaz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote alexmaz Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:57am
I also opened a ticket with Asrock but I will get it faster with Amazon.
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MisterJ View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:59am
alexmaz.  Good, please see my last post.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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alexmaz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote alexmaz Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 5:09am
Originally posted by MisterJ MisterJ wrote:

alexmaz, found this:The correct screw size is 2.0 x 3mm (CM2x3-3.3)  Get at local HW store.  Enjoy, John.

Thanks, I should be ok with the kit a bought then, it has 3mm standoffs and I have the original screw. If not I'll look around in some shop here.

Thanks
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Ancien_Regime_Arts View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ancien_Regime_Arts Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2019 at 3:59am
I'm in Canada and I've got this same problem...thanks for the info..
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Ancien_Regime_Arts View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ancien_Regime_Arts Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2019 at 4:47am
I just got off the phone with ASRock at

1-909-590-8308

The receptionist instructed me to email her at

101@asrockamerica.com

and to list the missing part (the 3 x M2 SSD standoffs for the ASROCK Fatal1ty Professional Gaming X399 motherboard) and my mailing address to receive the parts.

Hope this helps. Another delay. It's March 19 2019. *sigh*.
I'll come back and tell you how long it takes to get it when it arrives.
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