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Beebox J3455 Reset Loop after upgrade

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mulder77 View Drop Down
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    Posted: 01 Aug 2018 at 9:34pm
Hi,

I recently used the internal firmware option to upgrade the system with the newest EFI firmware.
It dl'ed and installed ok, then rebooted the system.
Since then, it's stuck in an endless loop. For a short glimpse, the logo is shown and then the system resets and starts over.
I cleared CMOS but it didn't help.

What else can I do?
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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2018 at 3:36pm
Dear Mulder77,

Thank you for posting your query on ASRock forum.

Please follow the steps below and try to see if it can boot properly:
1. Kindly remove all of your devices and leave only one memory, monitor, and power ATX and try.

2. Kindly change power supply and try.

3. Kindly change monitors and try.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 03 Aug 2018 at 3:37pm
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mulder77 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mulder77 Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2018 at 3:54pm
Hi,

I already tried all these steps, it makes no difference if only 1 module or 2 modules are installed and to which monitor it is connected.

As I wrote, this happened immediately after I flashed to the newest version through the BIOS internal mechanism.
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mulder77 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mulder77 Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2018 at 4:29pm
Additional information.

When I clear CMOS, after powering on, I get the expected screen that I can continue (F1) or set defaults.

Whatever I choose, the system restarts (screen goes blank, the fan goes to 100% and drops again), then a very short glimpse of output on the screen appears and the system starts over (as before, blank screen, fan up and down).
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mulder77 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mulder77 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 2018 at 11:12pm
I had the chance to try another power supply from a friend of mine.
It's the same behavior. If CMOS is cleared, there is output on DP asking for F1 or to enter setup, both options end in the reset loop.
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mulder77 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mulder77 Quote  Post ReplyReply Direct Link To This Post Posted: 08 Aug 2018 at 5:32pm
Any feedback?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2018 at 7:45pm
Dear Mulder77,

Sorry for the late reply.

Kindly try last two suggestions below:
1. Kindly take the board out the box, short the pin of power header on the board instead of pressing the power to turn the system and try.

2. If you are able to get into BIOS, kindly re-flash the BIOS and try.(In your situation probably unable to boot into BIOS)

If none of the above could work. Kindly contact your distributor for further assistance. 


With thanks,
ASRock TSD
 


Edited by ASRock_TSD - 10 Aug 2018 at 7:46pm
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