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G10 rebooting itself

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skeptex View Drop Down

Joined: 17 Sep 2018
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    Posted: 17 Sep 2018 at 5:37am
dear support,

I ordered the G10 router (without dongle) and Im very satisfied with range/speed and Im overall impressed with the good performance! thumbs up!

but for some reason the router sometimes triggers to reboot itself when certain actions are being made in the network - wireless connection suddenly drops completely and router reboots, then everything goes back to normal until connection drops out again!

I found out, when I use apple airplay in the network (streaming wireless to airport express or apple tv) everything seems fine for a while, but after some short time the connection drops for all devices and router reboots for some reason! Im not sure what triggers it, but when I select next music track / next video via apple airplay for example (working fine in the beginning), this problem appears most of time and is mostly reproduceadble! like there is a some kind of short disconnect/reconnect when skipping to the next track while streaming, which router somehow doesnt like and reboots.. then you have to wait for router to finish rebooting until it works again..

other than that - absolutely no issues and constant connection for all device types, until airplay or similar streaming service is being used - there is some kind of issue what causes the connection to drop and force the router to a reboot !

- latest firmware has been installed day one
- IPv6, gaming boost, self healing - all disabled
- I set manual IP reservation via MAC adress for about 15 devices, no issues
- I moved all devices from 2,4 to 5,0 band and vice versa, same issue nothing changed
- is there some kind of log or diagnostics in the G10 router? what couldbe the issue?

can someone from the support team please chime in, I would appreciate some help regarding this case, I have also seen there are some similar reports/reviews/threads about the G10 rebooting itself for some reason, but I wasnt able to find some helpful information!

I hope its possible to sort this described issue out - can you please let me know if you have some further information, if this is a known problem or if there is something what I can do?

perfect router for my needs and I really would like to keep using the G10 !

thanks in advance for your support!

best regards,
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canapi View Drop Down

Joined: 17 Oct 2018
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Post Options Post Options   Thanks (0) Thanks(0)   Quote canapi Quote  Post ReplyReply Direct Link To This Post Posted: 17 Oct 2018 at 2:45am
Same issue for me, after 3 weeks of perfect work it started to reboot every 10 minutes or so...
Lorenzo Canapicchi
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Konstantin View Drop Down

Joined: 24 Mar 2019
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Konstantin Quote  Post ReplyReply Direct Link To This Post Posted: 24 Mar 2019 at 6:09pm
I have the same issue with my new G10. It runs the latest firmware.
Is there any solution for this?
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