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Z370 Taichi BIOS update failed

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: http://forum.asrock.com/forum_posts.asp?TID=10353
Printed Date: 27 Sep 2021 at 11:50am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Z370 Taichi BIOS update failed
Posted By: Dregoric
Subject: Z370 Taichi BIOS update failed
Date Posted: 08 Dec 2018 at 6:15pm
Hi Community!

I was trying to update my z370 Taichi mobo and I got the following message -

Warning! Rom file information does not match system bios!

I have tried updating from Windows and from BIOS using instant flash but I get the same message and BIOS wont update. Tried the search and could not find the solution. Can someone help with that?

P.S. I have downloaded BIOS from official site below z370 Taichi specs



Replies:
Posted By: RLGL
Date Posted: 08 Dec 2018 at 10:48pm
Warning updating through Windows can sometimes lead to disaster.

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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi



Posted By: Lenster
Date Posted: 09 Dec 2018 at 4:11am
Originally posted by Dregoric Dregoric wrote:

Hi Community!

I was trying to update my z370 Taichi mobo and I got the following message -

Warning! Rom file information does not match system bios!

I have tried updating from Windows and from BIOS using instant flash but I get the same message and BIOS wont update. Tried the search and could not find the solution. Can someone help with that?

P.S. I have downloaded BIOS from official site below z370 Taichi specs


What is the name of the BIOS file?

-------------
Len


Posted By: Dregoric
Date Posted: 09 Dec 2018 at 9:53pm
Originally posted by Lenster Lenster wrote:

What is the name of the BIOS file?


I was trying to upgrade to version 3.30 from here - https://www.asrock.com/mb/Intel/Z370%20Taichi/index.ru.asp#BIOS

I even tried online update through ASRock App shop and I got the same warning message.
There are a number of files when I downloaded BIOS, the one which has exe extension called ASROM.exe. Not sure if that's the name of BIOS


Posted By: RLGL
Date Posted: 10 Dec 2018 at 12:24am
Z370 Taichi(3.30)ROM.zip   is the file you are trying to find

https://www.asrock.com/MB/Intel/Z370%20Taichi/index.asp?cat=Manual is the page containing the files you need

-------------
Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi



Posted By: Dregoric
Date Posted: 15 Dec 2018 at 11:21pm
Originally posted by RLGL RLGL wrote:

Z370 Taichi(3.30)ROM.zip   is the file you are trying to find

https://www.asrock.com/MB/Intel/Z370%20Taichi/index.asp?cat=Manual is the page containing the files you need


Yep, I have used the file Z370 Taichi(3.30)ROM.zip from the link above and I had the error which I have described in my first post.

Any ASRock representative on this forum?


Posted By: Lenster
Date Posted: 16 Dec 2018 at 2:52am
Originally posted by Dregoric Dregoric wrote:

Originally posted by RLGL RLGL wrote:

Z370 Taichi(3.30)ROM.zip   is the file you are trying to find

https://www.asrock.com/MB/Intel/Z370%20Taichi/index.asp?cat=Manual is the page containing the files you need


Yep, I have used the file Z370 Taichi(3.30)ROM.zip from the link above and I had the error which I have described in my first post.

Any ASRock representative on this forum?


I don't mean to be insulting, but you did unzip it right?
Then copy the unzipped file to a USB drive formatted as FAT32 and then plug in the drive and reboot pressing F6.

https://www.asrock.com/support/BIOSIG.asp?cat=BIOS8

-------------
Len


Posted By: Dregoric
Date Posted: 22 Dec 2018 at 6:49pm
Originally posted by Lenster Lenster wrote:


I don't mean to be insulting, but you did unzip it right?
Then copy the unzipped file to a USB drive formatted as FAT32 and then plug in the drive and reboot pressing F6.

https://www.asrock.com/support/BIOSIG.asp?cat=BIOS8


Sure I unzip it and did everything which you described above. It does not work, keeps saying that the size of ROM is different.


Posted By: Vadim
Date Posted: 06 Jan 2019 at 9:14pm
I have the same situation. Warning! Rom file information does not match system bios! The Bios is not updated through windows and instant Flash.


Posted By: Dregoric
Date Posted: 08 Jan 2019 at 8:00pm
I have tried everything it just does not work! Ridiculous! This is an official BIOS and it was released for Z370 Taichi and it MUST work without any issues.

I'm really dissatisfied with the support that ASRock provide to their customers. No single response from the customer support on an official forum. This is my first and last product from ASRock.


Posted By: Vadim
Date Posted: 08 Jan 2019 at 9:59pm
Next time I will take ASUS


Posted By: Azat Gazimov
Date Posted: 29 Jan 2019 at 10:28am
Similar problem. When updating the BIOS, the installation is interrupted with the error " WARNING !! ROM file information does not match system BIOS". How to solve this problem? Wait for the developers to fix the error? Developers reading this forum?


Posted By: Shujaat
Date Posted: 11 Feb 2019 at 3:10pm
Same problem here. Just downloaded from APP SHOP and it is telling me that "ROM file information does not match system BIOS", followed by a freakish "Want to continue...?" question.

Anyone from AsRock reading these? Can you at least acknowledge the problem if not provide a fix quickly?


Posted By: Xaltar
Date Posted: 11 Feb 2019 at 5:04pm
I will pass this along to Tech Support. Thanks for sharing the info guys.

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Posted By: Shujaat
Date Posted: 12 Feb 2019 at 1:17pm
Thanks Xaltar, just in case this helps, I'm using AsRock Z270 Killer SLI/AC motherboard. APP SHOP says that my current BIOS version is 1.0 and the one it downloads is 3.3. Interestingly, if I go to the [URL=https://www.asrock.com/mb/Intel/Z270%20Killer%20SLIac/index.asp#BIOS]official page[/URL] of Z270 Killer, the latest BIOS version listed there is 2.3. This gives me an indication that APP SHOP is most probably not detecting my motherboard correctly (or else the official page is outdated).


Posted By: kittenofdoom
Date Posted: 12 Feb 2019 at 10:25pm
I also got the message this morning when attempting to update a Z370 from version 3.0 to version 3.30....



Posted By: Xaltar
Date Posted: 14 Feb 2019 at 5:11pm
OK, so I have reached out to my contacts at ASRock and they have gotten back to me about this issue.

They apologize for any inconvenience this has caused and say that you can go ahead and press "Y" to continue the update. In essence, you can ignore the message. They also assured me that the issue will be resolved in the next update which should be along soon. So if you are uncomfortable ignoring a warning you can just wait for the next update.

In addition, I would also like to address the fact that this forum is not a Tech Support channel, it is a community forum for ASRock users. Yes, it is owned by ASRock and yes, ASRock's Tech Support department do post here quite frequently but they do not read and reply every thread and post. If you are seeking direct support you need to use the ASRock Support page:

https://event.asrock.com/tsd.asp

These forums exist so users can help each other out and I do my best to help users wherever possible, be it using my own experience or passing things along to my contacts at ASRock. These forums are a valuable resource to allow users to post their experiences with ASRock products and for ASRock to learn what their users want out of their products.

-------------


Posted By: kittenofdoom
Date Posted: 14 Feb 2019 at 11:41pm
Thanks for your help with this issue Xaltar.


Posted By: Icha
Date Posted: 22 Mar 2019 at 2:00am
Also get "ROM file information does not match system BIOS" on my z370 Extreme4, version 3.1 to 3.3. When I read "do you want to continue?" my mind says "do you want to potentially brick your PC?" I'm not a gambling man.

Hopefully they get around to fixing this and there should never be a continue option in release builds, if validation fails it fails, it's poor programming practice.


Posted By: Shujaat
Date Posted: 22 Mar 2019 at 2:17pm
Just a minor correction. I incorrectly posted above that I had Z270 motherboard. I actually have Z370 Killer SLI/AC. Not sure how it affect other things that I mentioned there. Anyway, I do get the error msg and "want to continue?..." question.


Posted By: lightparticle
Date Posted: 16 Apr 2019 at 3:07am
Originally posted by Xaltar Xaltar wrote:

OK, so I have reached out to my contacts at ASRock and they have gotten back to me about this issue.

They apologize for any inconvenience this has caused and say that you can go ahead and press "Y" to continue the update. In essence, you can ignore the message. They also assured me that the issue will be resolved in the next update which should be along soon. So if you are uncomfortable ignoring a warning you can just wait for the next update.

In addition, I would also like to address the fact that this forum is not a Tech Support channel, it is a community forum for ASRock users. Yes, it is owned by ASRock and yes, ASRock's Tech Support department do post here quite frequently but they do not read and reply every thread and post. If you are seeking direct support you need to use the ASRock Support page:

https://event.asrock.com/tsd.asp

These forums exist so users can help each other out and I do my best to help users wherever possible, be it using my own experience or passing things along to my contacts at ASRock. These forums are a valuable resource to allow users to post their experiences with ASRock products and for ASRock to learn what their users want out of their products.


I have got not so much lucky. I filled the form for technical support for the same issue and they don't answer nothing.


Posted By: PeterG
Date Posted: 29 Apr 2019 at 11:33am
I had the same problem with my Z370 TiaChi motherboard i.e. "Warning: ROM File does not match system BIOS". I ignored the warning and selected the 'Yes' option, but no luck with upgrading the BIOS.

I found that if I used UEFI at boot time and selected the Utilities > Internet Flash utility, the update proceeded and was successful. For reference there is a video on YouTube: https://www.youtube.com/watch?v=eAx5ifXNjR0




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