https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 16 May 2026 02:02:24 +0000 Sat, 18 Jan 2020 05:06:46 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=10222 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=10222&PID=72079&title=z390-taichi-freezing-driver-install#72079 Author: ConstPi
Subject: 10222
Posted: 18 Jan 2020 at 5:06am

I was able to get a store credit refund from the authorized dealer I purchased through even though it was outside of their usual return window (but well within warranty) because the motherboards is defective. I have done more than a reasonable amount of troubleshooting, configuring, tinkering, new BIOS installing, driver swapping.

Now I have to decide if I am going to buy a Z390 of a different brand or a different chipset entirely. That's my fix.]]> Sat, 18 Jan 2020 05:06:46 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=72079&title=z390-taichi-freezing-driver-install#72079 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=69688&title=z390-taichi-freezing-driver-install#69688 Author: rhschoon
Subject: 10222
Posted: 06 Nov 2019 at 10:50am

Hello: I have been having this same problem for about a week now since doing a cold install of Win 10 1903. Crashes hard on any attempt to sense hardware for a driver update. Have to pull the power plug and reboot with rescue media. Then use Diskpart to reassign volume letters back to the right ones to boot with. Have been doing this for literally a week trying to figure out what's wrong. Tonight, turning off the 3rd party SATA controller has fixed things and it doesn't look like I've lost any drives. And, the system seems to be much faster. Whatever that problem was was chewing up a lot of CPU cycles. In any case, I am so happy this is over...]]> Wed, 06 Nov 2019 10:50:39 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=69688&title=z390-taichi-freezing-driver-install#69688 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=61320&title=z390-taichi-freezing-driver-install#61320 Author: Zimpah
Subject: 10222
Posted: 10 Mar 2019 at 5:09am

I'll certainly try it. Thank you for the suggestion. Is it also maybe a problem if I have drives connected to the 3rd party sata ports? Or is simply disabling suffice?]]> Sun, 10 Mar 2019 05:09:47 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=61320&title=z390-taichi-freezing-driver-install#61320 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=61318&title=z390-taichi-freezing-driver-install#61318 Author: z390_freeze
Subject: 10222
Posted: 10 Mar 2019 at 4:48am

My Taichi z390 does the same thing. Try turning off the third party SATA controller in the bios under

Advanced/Storage/Third Party SATA 3 Controller

My board is rock solid after disabling this. (If you are unfortunate enough that you wanted to use these two sate ports you appear to be up a creek)]]> Sun, 10 Mar 2019 04:48:00 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=61318&title=z390-taichi-freezing-driver-install#61318 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=61234&title=z390-taichi-freezing-driver-install#61234 Author: Zimpah
Subject: 10222
Posted: 06 Mar 2019 at 2:08pm

Hi guys, similar problem here, except my computer is totally unusable now. I am running win10 64bit, z390 taichi ultimate, and have been using the PC for 4 months without any real problems. I tried to update the Bluetooth driver through asrock app shop program and this caused the PC to freeze completely. Shortly after starting the update.

After a hard restart the computer gets a critical error and BSOD. Windows repair service can't solve the problem. Safe mode crashes too I have tried every possible option I can think of aside from formatting the drive and installing everything again. But I have programs installed that will be lost if I have to do a fresh install. Programs that cost upwards of $5K that I'm not going to be able to replace.

My rescue drive won't work, tried windows 10 disc and repairing, which fails.

The only two things I have been able to do are get into the command prompt and the UEFI. But I don't know how to delete drivers from command prompt and all the instructions found via Google searching don't work.

What do I need to do? And or how do I solve this from the command prompt.

SERIOUSLY IM AT MY WHIT'S END, AND I COULD REALLY USE SOME HELP/SUGGESTIONS FROM YOU TECH SAVVY GUYS AND LADIES OUT THERE.

THANK YOU!!!!!!!!]]> Wed, 06 Mar 2019 14:08:17 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=61234&title=z390-taichi-freezing-driver-install#61234 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60783&title=z390-taichi-freezing-driver-install#60783 Author: tuba
Subject: 10222
Posted: 18 Feb 2019 at 8:39am

I fixed it!

Had so many failed installs and decided to focus on fixing it.
The key was to bsaically uninstall all the communication Intel drivers from the Asus website and install the drivers directly from Intel.

Uninstall Intel Management Engine:

1. Unplugged WLAN Ethernet cable and connected PC via WiFi (you can also just download the drivers and then unplug).
2. Uninstalled Intel Computing Improvement Program (it mentioned the prior partial install and successfully removed it).
3. Uninstalled Intel Management Engine.

Uninstall Intel Wireless Devices:

1. Unplugged DVD Drive (might have been irrelevant but harmless).
2. Noted the clean install instructions here: Clean Installation of Wireless Drivers - https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html (Basically you uninstall wireless adapters in Device Manager and check the box to "Delete the driver software for this device" then clean all temp files before installing the new drivers).
3. Once I uninstalled the Wireless Adapter, I did a reboot.
4. On reboot, I exited the Intel Driver and Support Assistant Tray (later disabled it).
5. Uninstalled Intel(R) Dual Band Wireless-AC 3168 in Device Manager (check box for uninstall drivers).
6. Also uninstalled any unknown device if listed elsewhere.

Install Intel PROSet/Wireless Software:

1. Downloaded the 'Intel PROSet/Wireless Software and Wi-Fi Drivers' from here - https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t
2. Ran them (as Administrator). If it says it's blocked because you have a reinstall pending a reboot, just reboot.
3. Selected Uninstall (instead of repair or modify). Did not reboot.
4. Then ran the drivers (as Administrator) and selected regular install.

SUCCESS!


Install Bluetooth Drivers:

1. Uninstall Intel(R) Wireless Bluetooth(R) under Bluetooth in Device Manager (check box for delete drivers).
2. Download it from here (Win10 64 bit) - https://downloadcenter.intel.com/download/28511/Intel-Wireless-Bluetooth-for-Windows-10?product=59485
3. Run as Admin
4. Select Typical

SUCCESS!


Install Intel Network Adapter Driver for Windows 10:

1. Go here - https://downloadcenter.intel.com/product/36773/Ethernet-Products
   https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=36773
2. And select Windows 10 OS from the last drop-down menu. Only 1 driver will be listed.
3. Install it.


And that's it. Double check there are no issues in Device Manager.

No more driver crashes for me and everything is working great.]]> Mon, 18 Feb 2019 08:39:16 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60783&title=z390-taichi-freezing-driver-install#60783 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60395&title=z390-taichi-freezing-driver-install#60395 Author: jfriend00
Subject: 10222
Posted: 31 Jan 2019 at 11:50am



tuba wrote: I have this exact issue. Been driving me crazy. Cannot install Bluetooth, Lan or Wifi drivers without a freeze and crash. Only can hard reset to recover. BUT, all my devices are installed and working properly. No issues in Device Manager and my internet speeds are great. Should I just leave it alone and be happy?

I wouldn't just leave it. It's a ticking timebomb that will hit you again in the future. See my previous post for how I fixed an issue like that.]]> Thu, 31 Jan 2019 11:50:57 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60395&title=z390-taichi-freezing-driver-install#60395 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60394&title=z390-taichi-freezing-driver-install#60394 Author: jfriend00
Subject: 10222
Posted: 31 Jan 2019 at 11:49am

My problem of freezing both when installing things and randomly while using the system was ultimately fixed by uninstalling the Intel Rapid Storage Technology driver that I had installed from the ASRock download site for the Z390 Taichi. Instead, I just let Windows use it's regular SATA drivers. Since uninstalling that Intel Rapid Storage Technology driver, my system has been rock solid, no freezes, no hangs. All other drivers install just fine. All my SATA drives work just fine (I have 5).]]> Thu, 31 Jan 2019 11:49:53 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60394&title=z390-taichi-freezing-driver-install#60394 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60393&title=z390-taichi-freezing-driver-install#60393 Author: tuba
Subject: 10222
Posted: 31 Jan 2019 at 11:39am

I have this exact issue. Been driving me crazy.
Cannot install Bluetooth, Lan or Wifi drivers without a freeze and crash. Only can hard reset to recover.

BUT, all my devices are installed and working properly. No issues in Device Manager and my internet speeds are great.

Should I just leave it alone and be happy?]]> Thu, 31 Jan 2019 11:39:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60393&title=z390-taichi-freezing-driver-install#60393 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60011&title=z390-taichi-freezing-driver-install#60011 Author: danzel4711
Subject: 10222
Posted: 16 Jan 2019 at 11:57pm

I had same problem. Simple solutions for you guys... I read this on Logitech forum.
You must physically dismount cables for CDROM. It sound stupid but it works!]]> Wed, 16 Jan 2019 23:57:24 +0000 https://forum.asrock.com/forum_posts.asp?TID=10222&PID=60011&title=z390-taichi-freezing-driver-install#60011