https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 25 Aug 2026 19:50:18 +0000 Sun, 05 Jul 2026 22:38:23 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=113545 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201777&title=z390-phantom-gaming-4-issue#201777 Author: Xaltar
Subject: 113545
Posted: 05 Jul 2026 at 10:38pm

It's very often much faster but after 14 working days I usually recommend opening
a new ticket incase there was a server issue or something and it was missed ]]> Sun, 05 Jul 2026 22:38:23 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201777&title=z390-phantom-gaming-4-issue#201777 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201776&title=z390-phantom-gaming-4-issue#201776 Author: Jvpix.com
Subject: 113545
Posted: 05 Jul 2026 at 10:26pm

14 days, wow.   yes I got that confirmation email. thanks]]> Sun, 05 Jul 2026 22:26:16 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201776&title=z390-phantom-gaming-4-issue#201776 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201775&title=z390-phantom-gaming-4-issue#201775 Author: Xaltar
Subject: 113545
Posted: 05 Jul 2026 at 1:07pm

Typically within 14 business days. Make sure you received a confirmation email
that your ticket has been logged. Also keep an eye on your spam folder, for some
reason spam filters are determined that half of ASRock's emails are spam. ]]> Sun, 05 Jul 2026 13:07:38 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201775&title=z390-phantom-gaming-4-issue#201775 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201774&title=z390-phantom-gaming-4-issue#201774 Author: Jvpix.com
Subject: 113545
Posted: 05 Jul 2026 at 6:20am

by the way, do you know roughly how long they take to reply?]]> Sun, 05 Jul 2026 06:20:56 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201774&title=z390-phantom-gaming-4-issue#201774 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201773&title=z390-phantom-gaming-4-issue#201773 Author: Jvpix.com
Subject: 113545
Posted: 05 Jul 2026 at 1:56am

you read my post, you gave me a suggestion. that's all anyone can ask for. thanks.]]> Sun, 05 Jul 2026 01:56:25 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201773&title=z390-phantom-gaming-4-issue#201773 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201768&title=z390-phantom-gaming-4-issue#201768 Author: Xaltar
Subject: 113545
Posted: 04 Jul 2026 at 9:17pm

Hopefully they will be able to sort you out. Sorry my suggestions didn't work out.]]> Sat, 04 Jul 2026 21:17:56 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201768&title=z390-phantom-gaming-4-issue#201768 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201767&title=z390-phantom-gaming-4-issue#201767 Author: Jvpix.com
Subject: 113545
Posted: 04 Jul 2026 at 9:10pm

I unplugged all the drives except for the two in the m.2 slots. that second one is still not being seen by the bios or windows 11. I will contact ASRock tech support. thanks for your help.]]> Sat, 04 Jul 2026 21:10:33 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201767&title=z390-phantom-gaming-4-issue#201767 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201762&title=z390-phantom-gaming-4-issue#201762 Author: Xaltar
Subject: 113545
Posted: 04 Jul 2026 at 7:08am

It sounds like you are running into lane sharing issues:

- 6 x SATA3 6.0 Gb/s Connectors, support RAID (RAID 0, RAID 1, RAID 5, RAID 10, Intel® Rapid Storage Technology 16), NCQ, AHCI and Hot Plug* - 1 x Ultra M.2 Socket (M2_1), supports M Key type 2230/2242/2260/2280 M.2 SATA3 6.0 Gb/s module and M.2 PCI Express module up to Gen3 x4 (32 Gb/s)** - 1 x Ultra M.2 Socket (M2_2), supports M Key type 2230/2242/2260/2280/22110 M.2 SATA3 6.0 Gb/s module and M.2 PCI Express module up to Gen3 x4 (32 Gb/s)** *If M2_1 is occupied by a SATA-type M.2 device, SATA3_5 will be disabled. If M2_2 is occupied by a SATA-type M.2 device, SATA3_1 will be disabled. If M2_2 is occupied by a PCIe-type M.2 device, SATA3_0 will be disabled.

From your product specification page. I would disconnect the SATA drives and see
if the NVMe drive is detected without them. If it is, reconnect them one at a
time to determine which drive is conflicting and move it to a different SATA port.

If that doesn't work you can try contacting ASRock tech support directly and
asking them to help:
https://tw.asrock.com/events/tsd.asp?kind=MB

Worst case scenario is you may need to pick up a PCIe NVMe adapter to connect
the second drive to and put it in one of your PCIe slots.

Edited by Xaltar - 04 Jul 2026 at 7:10am]]> Sat, 04 Jul 2026 07:08:19 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201762&title=z390-phantom-gaming-4-issue#201762 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201761&title=z390-phantom-gaming-4-issue#201761 Author: Jvpix.com
Subject: 113545
Posted: 04 Jul 2026 at 5:26am

ok now I have another problem. I inserted my other 1tb ssd in the other m.2 slot and neither the bios nor windows 11 is seeing it. I have a total of five hardrives in the box. two mechanical drives using the sata ports, one ssd using a sata port. one 1TB NVMe in one of the M.2 ports that has windows 11 in it and another identical 1TB NVMe in the other M.2 port and its not seeing that one. ]]> Sat, 04 Jul 2026 05:26:31 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201761&title=z390-phantom-gaming-4-issue#201761 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201759&title=z390-phantom-gaming-4-issue#201759 Author: Jvpix.com
Subject: 113545
Posted: 03 Jul 2026 at 10:13pm

that's right, it doesn't show in there, but it does show it in the boot priority and under NMVe configuration. I didn't know that, thanks]]> Fri, 03 Jul 2026 22:13:10 +0000 https://forum.asrock.com/forum_posts.asp?TID=113545&PID=201759&title=z390-phantom-gaming-4-issue#201759