https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 01 Oct 2026 23:32:40 +0000 Sat, 26 Sep 2026 03:53:47 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.08 360 https://forum.asrock.com/RSS_post_feed.asp?TID=113589 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202072&title=b850-steel-legend-rma-request#202072 Author: Xaltar
Subject: 113589
Posted: 26 Sep 2026 at 3:53am

Calling is usually the best way to speed things along but yes, the VM box can fill
up, particularly close to the weekend. It's worth trying again next week.

Good luck and let me know how it goes.]]> Sat, 26 Sep 2026 03:53:47 +0000 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202072&title=b850-steel-legend-rma-request#202072 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202071&title=b850-steel-legend-rma-request#202071 Author: exivicus
Subject: 113589
Posted: 26 Sep 2026 at 3:45am

Wow, that was quick on your part, thanks Xaltar, I'll follow up next week here.]]> Sat, 26 Sep 2026 03:45:57 +0000 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202071&title=b850-steel-legend-rma-request#202071 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202070&title=b850-steel-legend-rma-request#202070 Author: exivicus
Subject: 113589
Posted: 26 Sep 2026 at 3:43am

How long is normal to have to wait for ASRock support to reply to an RMA request£ I put in separate support requests to both ASRock and AMD Tuesday afternoon (9/22) to have them replace my mobo and CPU respectively. In this time I was already contacted by AMD and I've sent my CPU in, they have acknowledged receipt of my CPU and confirmed that a replacement is on its way, but ASRock hasn't even sent a non-automated reply to the creation of my support ticket yet.

I tried calling a support number I found online (could not find one on their site directly) and pressing 0 for operator just claimed the VM mailbox was full and hung up on me.]]> Sat, 26 Sep 2026 03:43:11 +0000 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202070&title=b850-steel-legend-rma-request#202070 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202069&title=b850-steel-legend-rma-request#202069 Author: Xaltar
Subject: 113589
Posted: 26 Sep 2026 at 3:38am

Typically I see response times within 7 working days with ASRock Tech Support.
I doubt you will receive a response over the weekend.

You should have received an automated confirmation email when you submitted your
request. If not, your request didn't go through. You should check your spam folder
too, for some reason a lot of ASRock's emails go to the spam folder. So, if you
did not receive a confirmation email then you should try submitting the ticket
again.

Feel free to reply here if your ticket is taking a long time to get answered and
I will see what I can do to follow up with my contacts at ASRock. ]]> Sat, 26 Sep 2026 03:38:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202069&title=b850-steel-legend-rma-request#202069 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202067&title=b850-steel-legend-rma-request#202067 Author: exivicus
Subject: 113589
Posted: 26 Sep 2026 at 3:26am

having an issue with a seemingly dead B850 Steel Legend and my RMA request has received no response for several days, can't post a thread to the main channel so trying here instead.]]> Sat, 26 Sep 2026 03:26:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=113589&PID=202067&title=b850-steel-legend-rma-request#202067