https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Wed, 22 Apr 2026 02:34:55 +0000 Sat, 25 May 2019 23:22:19 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=11540 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=11540&PID=63275&title=petition-for-asrock-to-support-their-customers#63275 Author: Xaltar
Subject: 11540
Posted: 25 May 2019 at 11:22pm

I am locking this thread for the following reasons:

1. This is a community forum, not an ASRock Tech Support channel
2. This is not on topic
3. The post is inflammatory and does not help anyone in the forum community

I can understand being frustrated with tech support, however, this is not the place to make such posts nor will it get the attention you are looking for. While I am a moderator here I am not an ASRock employee so before anyone kicks up a fuss about censorship etc, understand that I am simply upholding the rules of this forum and am doing so as a community member, not at the behest of ASRock. I have not deleted this post but rather left it so everyone can see why it has been locked.

Spreading mistrust and causing discontent on the forums will not be tolerated. People come here seeking advice and assistance from fellow community members, not to have their faith in products they already own tarnished by angry words. Not to mention, manufacturer level support is not the same as retail support, manufacturers have to deal with thousands of tickets a day from all over the world, particularly when something goes wrong on a larger scale (intel exploits for example), a far cry from a retailer dealing with less than a hundredth of that in a week for a given manufacturer's products. ]]> Sat, 25 May 2019 23:22:19 +0000 https://forum.asrock.com/forum_posts.asp?TID=11540&PID=63275&title=petition-for-asrock-to-support-their-customers#63275 https://forum.asrock.com/forum_posts.asp?TID=11540&PID=63267&title=petition-for-asrock-to-support-their-customers#63267 Author: pantato
Subject: 11540
Posted: 25 May 2019 at 5:50pm

hear hear!]]> Sat, 25 May 2019 17:50:09 +0000 https://forum.asrock.com/forum_posts.asp?TID=11540&PID=63267&title=petition-for-asrock-to-support-their-customers#63267 https://forum.asrock.com/forum_posts.asp?TID=11540&PID=63257&title=petition-for-asrock-to-support-their-customers#63257 Author: chrismarshall3
Subject: 11540
Posted: 25 May 2019 at 10:55am

I am starting a petition for ASrock to improve customer support:

* Actually responding to tickets / emails within 1 week
* Having some representative on the forums as there are thousands of unanswered threads.
* Showing some level of support for their crappy software.

Link will be posted here.

I think its time Asrock start taking some accountability for their overprice junk.]]> Sat, 25 May 2019 10:55:39 +0000 https://forum.asrock.com/forum_posts.asp?TID=11540&PID=63257&title=petition-for-asrock-to-support-their-customers#63257