https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Wed, 22 Apr 2026 19:32:23 +0000 Tue, 29 Jun 2021 15:53:25 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=11650 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=11650&PID=88025&title=deskmini-310-shutdown-sleep-issue#88025 Author: Pheppy
Subject: 11650
Posted: 29 Jun 2021 at 3:53pm

I have exactly the same problem.

I have a Deskmini 310 with Intel Pentium Gold G5420 CPU @ 3.80GHz. M.2_SSD + normal_SSD, 2x8Gb RAM. Windows10 systeem was regulary waking up from sleep. But recently I noticed it wakes up (after 10 seconds) every time. In BIOS I only allow keyboard as ACPI wakeup.
I have latest BIOS and drivers installed (https://www.asrock.com/nettop/Intel/DeskMini%20310%20Series/#Download).

Noticable, the same problem when running Ubuntu (dual boot).

The problem disappeared after replacing my Rapoo 9100M 2.4Ghz keyboard+mouse for an old wired keyboard and a 2.4Ghz Microsoft mobile mouse.]]> Tue, 29 Jun 2021 15:53:25 +0000 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=88025&title=deskmini-310-shutdown-sleep-issue#88025 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=68786&title=deskmini-310-shutdown-sleep-issue#68786 Author: vertshader
Subject: 11650
Posted: 10 Oct 2019 at 12:30am

Maybe this will help someone, but I had this issue return recently, so I don't think it had anything to do with the mouse.

I was able to fix it by manually clearing the CMOS (touching/shorting the Clear CMOS Pad with paperclip after getting access to the back of the motherboard). Maybe you can just unplug the CMOS battery I'm not sure.

I had updated the BIOS to the most recent version (4.20 I think) and possibly a bios reset was required. Not 100% sure this will stay fixed but so far it seems to be working, the computer now shuts down and sleeps properly!]]> Thu, 10 Oct 2019 00:30:31 +0000 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=68786&title=deskmini-310-shutdown-sleep-issue#68786 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=64446&title=deskmini-310-shutdown-sleep-issue#64446 Author: ASRock_TSD
Subject: 11650
Posted: 09 Jul 2019 at 3:14pm

Dear Luppie,

Thank you for posting your query to ASRock.

Regarding your question, kindly contact technical support from the link below, they will help you with the BIOS.

https://event.asrock.com/tsd.asp?ln=en

With thanks,
ASRock TSD

Edited by ASRock_TSD - 09 Jul 2019 at 3:15pm]]> Tue, 09 Jul 2019 15:14:57 +0000 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=64446&title=deskmini-310-shutdown-sleep-issue#64446 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=64412&title=deskmini-310-shutdown-sleep-issue#64412 Author: Luppie
Subject: 11650
Posted: 08 Jul 2019 at 4:42pm

Arock can you make a bios to donwgrade back zto bios 3.20 my performace getting dongrade after all the micorocode update. ]]> Mon, 08 Jul 2019 16:42:59 +0000 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=64412&title=deskmini-310-shutdown-sleep-issue#64412 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=63952&title=deskmini-310-shutdown-sleep-issue#63952 Author: vertshader
Subject: 11650
Posted: 20 Jun 2019 at 10:52pm

Well the issue was fixed by plugging in an old wired USB mouse. We tried a bluetooth mouse and a wireless USB mouse and both had the shutdown problem, but plugging the wired mouse seems to have fixed it, so I guess something with the mouse or usb drivers was the cause.

Thank you for your response and testing!]]> Thu, 20 Jun 2019 22:52:22 +0000 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=63952&title=deskmini-310-shutdown-sleep-issue#63952 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=63791&title=deskmini-310-shutdown-sleep-issue#63791 Author: ASRock_TSD
Subject: 11650
Posted: 14 Jun 2019 at 3:45pm

Dear vertshader,

Thank you for posting your query to ASRock forum.

We have used configuration below to test:
BIOS 4.10
Win10 RS6 (With newest updates)
INF, graphics, ME driver installed from Deskmini310 website.
M.2

However, there were no similar issue seen on the system.
Please make sure to installed the drivers mentioned above from our website.
https://www.asrock.com/nettop/Intel/DeskMini%20310%20Series/#Download

With thanks,
ASRock TSD

Edited by ASRock_TSD - 14 Jun 2019 at 3:46pm]]> Fri, 14 Jun 2019 15:45:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=63791&title=deskmini-310-shutdown-sleep-issue#63791 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=63776&title=deskmini-310-shutdown-sleep-issue#63776 Author: vertshader
Subject: 11650
Posted: 14 Jun 2019 at 2:06am

I have a Deskmini 310 with Intel Core i3-8100 CPU. It has been working great for months, but recently I did a fresh installation of Windows 10 1903 Feature Update (May Update). I noticed that now the computer will not shutdown or sleep when I choose those options from the Start menu.

For Shutdown, the computer will turn off, then about 3 seconds later it will instantly power back on and restart. For Sleep, the computer will go into Sleep mode for about 10 seconds, then will wake up and restart.

I have updated the BIOS to latest version (4.10 I think) and installed all the latest drivers from asrock website for Intel Management Engine, Intel VGA, INF driver etc. I also tried adjusting Windows settings like turning off fast startup. Also Fast Reboot is disabled in uefi settings, deep sleep disabled in uefi settings.

So currently I can only turn the computer off by unplugging it or holding the power button down for 5 seconds which hard shuts it down.

Not sure if it's a known issue, or if any other advice please?]]> Fri, 14 Jun 2019 02:06:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=11650&PID=63776&title=deskmini-310-shutdown-sleep-issue#63776