https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 23 Apr 2026 02:01:33 +0000 Sat, 02 Nov 2019 01:15:41 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=12689 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69536&title=32gb-memory-modules-on-x399#69536 Author: Xaltar
Subject: 12689
Posted: 02 Nov 2019 at 1:15am

It can take a while sometimes. Typically I get a response in a day or 2. I always
send tickets anonymously so I don't get any sort of preferential treatment so
this should be accurate for anyone in the EU and Asia regions (I have tested both
departments). The US however I have not tested in a few years now so I don't know
how their turnaround time is.

More often than not, when people don't get responses it's because the ticket
failed to send. Make sure you enter your details correctly and ensure you
received an automated response to the email address you entered. If you don't
get an automated response the ticket was not received by Tech Support. Check
your spam folder too as it often ends up there, I think its the ".tw" suffix
that does it.

If you still don't have a response by the end of Monday, send another one and
try selecting a different region.

The Regions are as follows:

Europe (all of continental Europe)
Asia (Asia, Eurasia and Australia)
USA

So when entering your location pick one that falls firmly into one of those categories.

Edited by Xaltar - 02 Nov 2019 at 1:16am]]> Sat, 02 Nov 2019 01:15:41 +0000 https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69536&title=32gb-memory-modules-on-x399#69536 https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69534&title=32gb-memory-modules-on-x399#69534 Author: Gimli
Subject: 12689
Posted: 02 Nov 2019 at 12:21am

So I contacted ASRock support as you suggested and, over a week later, I still haven't received a response. Is it normal for support to take this long to respond?]]> Sat, 02 Nov 2019 00:21:00 +0000 https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69534&title=32gb-memory-modules-on-x399#69534 https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69125&title=32gb-memory-modules-on-x399#69125 Author: Ray62
Subject: 12689
Posted: 19 Oct 2019 at 6:25pm

These modules are new and the QVLs are old...
If Asrock fixed something regarding 32GB memory modules, it should be possible to use 8 pieces for 256GB in TR4 boards.
The same things happens to AM4 to get 128GB with 4 pieces.
- You can try and test it
- You can ask Asrock for the general support and with which RAM they evaluated]]> Sat, 19 Oct 2019 18:25:11 +0000 https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69125&title=32gb-memory-modules-on-x399#69125 https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69090&title=32gb-memory-modules-on-x399#69090 Author: Gimli
Subject: 12689
Posted: 18 Oct 2019 at 10:13pm

I see in the notes for the latest X399 Taichi BIOS (version 3.80) that they fixed something regarding 32GB memory modules. Are 32GB memory modules now supported on the X399 Taichi? There are none on the memory compatibility list.

If they are now supported, is the maximum memory supported on that board now 256GB (8x 32GB)?]]> Fri, 18 Oct 2019 22:13:16 +0000 https://forum.asrock.com/forum_posts.asp?TID=12689&PID=69090&title=32gb-memory-modules-on-x399#69090