https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 22 Jun 2026 23:23:43 +0000 Fri, 06 Dec 2019 00:13:47 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=13053 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=13053&PID=70772&title=x399-windows-10-1909-locking-up-during-idle#70772 Author: rewtdawg
Subject: 13053
Posted: 06 Dec 2019 at 12:13am


MB: ASrock X399 Phantom Gaming 6 (BIOS 1.30)
CPU Threadripper 2920x Retail Box
RAM: Corsair Vengeance RGB Pro 16GB (2x8GB) DDR4 3600 (XMP profile applied)
GPU: EVGA RTX2080 Super FTW3
Storage: XPG GAMMIX S11 Pro 512GB NVME/ Inland 256GB NVME

Clean install Windows 10 X64 Pro (build 1909
Clean install AMD Chipset drivers: (Nov 25 2019) 1.11.22.0454

System boots and runs from 512GB NVME in "M2_3" slot. "M2_2" is populated with Inland 256GB NVME.
"M2_1 and M2_4 are unpopulated"
System memory is installed in "DDR4_A2" and "DDR4_B2"
EVGA SuperNOVA 850 G3 power supply is plugged into both "ATX12V1" and "ATX12V2"
Eco mode switch is off on power supply

BIOS is @ default settings except CPU_Fan2 is set to W_PUMP and XMP profile applied @ 3600 for RAM.

Description of problem:

Windows 10 freezes/hard locks while idle. Occasionally I will get a BSOD for DPC_Watchdog_Violation. Nothing meaningful is ever logged in event viewer

System never locks under load (even 12 hour gaming sessions).
This really feels to me like some sort of power management issue.

I have tried Disabling C3/S3 in the BIOS, disabled all Virtualization support (IOMMU etc..) nothing seems to help.

ASrock has to be aware of this issue, but I cannot get them to respond via the instructed communication channels. I find it hard to believe that a company owned by ASUS would just ignore support requests.

ASRock if you are reading this: This is the holiday season in the United States which you should be well aware of: You should staff support accordingly during the next 2 months. Support after the sale is 100% required in the US if you want to do business here.

Thanks,
-Mike





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