https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 06 Apr 2026 01:46:15 +0000 Thu, 16 Apr 2020 17:55:08 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=13635 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74383&title=solvedpgx-z390-bios-bug-issue#74383 Author: ASRock_TSD
Subject: 13635
Posted: 16 Apr 2020 at 5:55pm

Dear Kiberman545,

Thanks for your quick response that allowed us to solve your question in this short period of time.

Again, as mentioned in the previous email. If the technical support form hadn't been responded after 7 workdays, re-submitting it again for us.

We will try to get back to every customer's question as best as we can.

Enjoy!

With thanks,
ASRock TSD

Edited by ASRock_TSD - 16 Apr 2020 at 5:56pm]]> Thu, 16 Apr 2020 17:55:08 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74383&title=solvedpgx-z390-bios-bug-issue#74383 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74382&title=solvedpgx-z390-bios-bug-issue#74382 Author: kiberman545
Subject: 13635
Posted: 16 Apr 2020 at 5:16pm

Asrock technical staff contacted me by mail and kindly provided an update that solved the problem.

I also want to thank the Asrock employee on this forum, who helped me in every possible way in personal correspondence.

The topic can be closed. The bug is fixed.]]> Thu, 16 Apr 2020 17:16:07 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74382&title=solvedpgx-z390-bios-bug-issue#74382 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74342&title=solvedpgx-z390-bios-bug-issue#74342 Author: kiberman545
Subject: 13635
Posted: 15 Apr 2020 at 4:13am

Yes, there is no official answer.

The best thing to do is not to buy company products in the future, with such an approach to the client it is very sad.]]> Wed, 15 Apr 2020 04:13:21 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74342&title=solvedpgx-z390-bios-bug-issue#74342 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74341&title=solvedpgx-z390-bios-bug-issue#74341 Author: kiberman545
Subject: 13635
Posted: 15 Apr 2020 at 4:06am

I received a confirmation on another new motherboard, exactly the same bug.

This is not physical damage of my board or bios corruption.

As you can see for more than six months and there is no firmware fix.

Tech support ASROCK just ignore me.]]> Wed, 15 Apr 2020 04:06:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=74341&title=solvedpgx-z390-bios-bug-issue#74341 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72761&title=solvedpgx-z390-bios-bug-issue#72761 Author: Xaltar
Subject: 13635
Posted: 12 Feb 2020 at 10:28pm

So probably an issue with the calibration algorithm. Thanks for the extra info.]]> Wed, 12 Feb 2020 22:28:29 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72761&title=solvedpgx-z390-bios-bug-issue#72761 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72758&title=solvedpgx-z390-bios-bug-issue#72758 Author: kiberman545
Subject: 13635
Posted: 12 Feb 2020 at 8:45pm

Add more - ALL GREAT IN FULL AUTO MODE OR FULLY MANUAL]]> Wed, 12 Feb 2020 20:45:27 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72758&title=solvedpgx-z390-bios-bug-issue#72758 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72757&title=solvedpgx-z390-bios-bug-issue#72757 Author: kiberman545
Subject: 13635
Posted: 12 Feb 2020 at 8:43pm

"Tech support can take a while to respond"

1.5 Month enough time to response i think - )))))



This is a real overestimation - this is not about distorted or incorrect monitoring, because on the selected components, the PC rises in temperature by 10-15 degrees IN THIS CASE

- if there is a strong overestimation of voltage. There is no way to explain it.

If i choose PCH FIELD in bios do overvoltage BUG such method- 1.3-1.5V- see 70C - IN NORMAL MODE 1.05V--- 45-55C IN HIGH LOAD/

Do you really think that if it were just the testimony is not correct, I would write here)))))]]> Wed, 12 Feb 2020 20:43:09 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72757&title=solvedpgx-z390-bios-bug-issue#72757 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72749&title=solvedpgx-z390-bios-bug-issue#72749 Author: Xaltar
Subject: 13635
Posted: 12 Feb 2020 at 5:30pm

Tech support can take a while to respond, so long as you received a confirmation
email that your ticket has been received there is usually no need to send more
than one ticket.

The best thing to do with a voltage related bug is to check the voltage in OS using
a 3rd party monitoring app, more often than not the reported (high or low) voltage
reported in the BIOS is incorrect and the actual voltage is within spec when you
check in OS. ]]> Wed, 12 Feb 2020 17:30:55 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72749&title=solvedpgx-z390-bios-bug-issue#72749 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72748&title=solvedpgx-z390-bios-bug-issue#72748 Author: kiberman545
Subject: 13635
Posted: 12 Feb 2020 at 5:24pm

Thank you i understand but - i did two post to https://event.asrock.com/tsd.asp

and no answer on this problem.

I do not think this damage of board, because work smooth and very well more than 3 month now- with high load. Great stability.

I will wait for a response from the users of the same board.

]]> Wed, 12 Feb 2020 17:24:30 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72748&title=solvedpgx-z390-bios-bug-issue#72748 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72746&title=solvedpgx-z390-bios-bug-issue#72746 Author: Xaltar
Subject: 13635
Posted: 12 Feb 2020 at 4:23pm

This is a community forum, not a branch of ASRock Tech Support. If you want support
from ASRock you will need to submit a support ticket:
https://event.asrock.com/tsd.asp

When a community member has a solution or workaround they will typically do their
best to help but technical issues like this can only really be addressed by ASRock
Tech Support directly. As a moderator I do my best to help users here where I can
but I do not speak for ASRock, I am a community moderator not Tech Support.

Please bare all this in mind when posting.]]> Wed, 12 Feb 2020 16:23:03 +0000 https://forum.asrock.com/forum_posts.asp?TID=13635&PID=72746&title=solvedpgx-z390-bios-bug-issue#72746