https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 05 May 2026 05:47:44 +0000 Sun, 17 May 2020 01:22:11 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=14302 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75554&title=pc-doesnt-start#75554 Author: _Mael_
Subject: 14302
Posted: 17 May 2020 at 1:22am

Full system spec please ]]> Sun, 17 May 2020 01:22:11 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75554&title=pc-doesnt-start#75554 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75547&title=pc-doesnt-start#75547 Author: laix
Subject: 14302
Posted: 16 May 2020 at 5:58pm

I tested the CPU with another motherboard and it doesn't work.
I am really disappointed, a new CPU Ryzen 9 3900X broken.
I tested also my motherboard with another CPU and it works.
Thank you guys ]]> Sat, 16 May 2020 17:58:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75547&title=pc-doesnt-start#75547 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75260&title=pc-doesnt-start#75260 Author: Synapse
Subject: 14302
Posted: 10 May 2020 at 7:12am

You will probably need to remove the CPU from the board anyway to have either replaced, so when you do that take a very close look at the socket, and the CPU pins, make sure there's no lint or thermal paste on them. Other than that, I guess you did everything reasonable in terms of troubleshooting, so you should replace the parts altogether, or one by one, whichever you prefer.]]> Sun, 10 May 2020 07:12:14 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75260&title=pc-doesnt-start#75260 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75243&title=pc-doesnt-start#75243 Author: laix
Subject: 14302
Posted: 10 May 2020 at 12:03am

I finally updated the BIOS , version 2.80
Re-setup RAM and video card, I'm still working on the wooden table , power on ,
max it arrives till display code 15. I tried to change RAM slot but nothing new happened .]]> Sun, 10 May 2020 00:03:41 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75243&title=pc-doesnt-start#75243 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75239&title=pc-doesnt-start#75239 Author: laix
Subject: 14302
Posted: 09 May 2020 at 9:46pm

Synapse wrote: Make sure that you renamed the BIOS file you extracted from the archive, not the .zip archive you downloaded. Maybe you will need to enable displaying of file extensions to rename. The function only works with specific USB port, make sure you plugged into the correct port.

Yes I did, your info are the same of the manual, I tried the newest BIOS (2.80) and after the (2.70), still green solid led.
I don't know which BIOS version there was before because I have powered on the computer.]]> Sat, 09 May 2020 21:46:38 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75239&title=pc-doesnt-start#75239 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75238&title=pc-doesnt-start#75238 Author: Synapse
Subject: 14302
Posted: 09 May 2020 at 8:32pm

Make sure that you renamed the BIOS file you extracted from the archive, not the .zip archive you downloaded. Maybe you will need to enable displaying of file extensions to rename.
The function only works with specific USB port, make sure you plugged into the correct port.

As to what part to RMA, it's not possible to tell at this point whether it's CPU or the board. Maybe you could ask a local PC shop to test either your CPU, or your board for a few euros, if you currently have these kind of businesses open.
I don't think it's RAM because boards typically stay powered on with CPU fan spinning when RAM is not installed. If it's bad or incompatible RAM, the system can restart a few times, this is called memory training.]]> Sat, 09 May 2020 20:32:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75238&title=pc-doesnt-start#75238 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75237&title=pc-doesnt-start#75237 Author: laix
Subject: 14302
Posted: 09 May 2020 at 8:05pm

Synapse wrote: If you have access to another CPU, try installing another CPU

I don't have another CPU AM4 socket and others ram to test.

I tried to update the BIOS using the manual, renaming (creative.rom) but the led button turns solid green, it means the bios is not operating properly.

What do you think, is it better open a RMA procedure for CPU and RAM ?
How can I be sure I don't have any problem with the mother board?]]> Sat, 09 May 2020 20:05:50 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75237&title=pc-doesnt-start#75237 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75226&title=pc-doesnt-start#75226 Author: Synapse
Subject: 14302
Posted: 09 May 2020 at 11:50am

The codes are listed here https://www.asrock.com/support/faq.us.asp?id=334
They should also be in the board manual
10, 14 are problems with CPU or memory

If you have access to another CPU, try installing another CPU
The board also has BIOS Flashback - you can flash a new BIOS without anything plugged to the board but power and a USB stick. So you can try flashing the latest BIOS using this feature and see what happens.]]> Sat, 09 May 2020 11:50:25 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75226&title=pc-doesnt-start#75226 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75214&title=pc-doesnt-start#75214 Author: laix
Subject: 14302
Posted: 08 May 2020 at 9:41pm

Synapse wrote: Honestly, this sounds like a short somewhere on the board. Make sure you don't have the board resting on a metal standoff where it's not supposed to be, no loose screws stuck somewhere.

I just did, the motherboard is on a wooden table, clean, it doesn't power on

Synapse wrote: Then maybe try another PSU. Then try powering on with nothing in the board but the CPU, not even memory. This should be enough for the board to keep the the fans spinning while getting stuck with a memory error code.

It's connected : 24 pin , atx12v1, atx12v2 , no video card, no RAM, no ssd.
it doesn't power on
I can see now error code 10 and stop.

I am really disappointed, I don't know what to do, this morning I removed the CPU and installed again . Please tell me what to try next. More than 1000 euro brand new components and the computer doesn't power on.]]> Fri, 08 May 2020 21:41:52 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75214&title=pc-doesnt-start#75214 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75206&title=pc-doesnt-start#75206 Author: laix
Subject: 14302
Posted: 08 May 2020 at 5:27pm

Synapse wrote: Phantom Gaming X should have boot codes display to help with further troubleshooting.

When the boot takes two second , just before stopping the display code is 14.
What does it mean?]]> Fri, 08 May 2020 17:27:12 +0000 https://forum.asrock.com/forum_posts.asp?TID=14302&PID=75206&title=pc-doesnt-start#75206