https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 05 Apr 2026 23:33:41 +0000 Thu, 04 Jun 2020 09:10:08 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=14539 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76112&title=addressable-rgb#76112 Author: Meta
Subject: 14539
Posted: 04 Jun 2020 at 9:10am

I have had to many issues with ASROCK.
I am going to go back to ASUS.
Buying ROG tomorrow.
Appreciate your time.]]> Thu, 04 Jun 2020 09:10:08 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76112&title=addressable-rgb#76112 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76063&title=addressable-rgb#76063 Author: ASRock_TSD
Subject: 14539
Posted: 02 Jun 2020 at 11:25am

Dear Meta,

Thanks for getting back to us.

Could you kindly provide the name and the title of the email that you filled?

We will check into it.

With thanks,
ASRock TSD]]> Tue, 02 Jun 2020 11:25:17 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76063&title=addressable-rgb#76063 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76062&title=addressable-rgb#76062 Author: Meta
Subject: 14539
Posted: 02 Jun 2020 at 11:11am

I have filled out your Support form 2 times now.
And still I have not been contacted about this issue.
That was a waste of my time.
Oct 2019 I bought this board,and from the start it has been troublesome..]]> Tue, 02 Jun 2020 11:11:34 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76062&title=addressable-rgb#76062 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76061&title=addressable-rgb#76061 Author: Meta
Subject: 14539
Posted: 02 Jun 2020 at 11:09am

No I have not installed 3rd party software for this --as we all know there is no such thing !!!!!--Each is specific to manufacturer !!
I will flash the firmware tomorrow !!
If that does not work ..there is NO BLOODY WAY I am wiping my system to get this to work !!!!
My son has an ASUS board and the RGB is flawless in that one !!!
I have been reading to much in the forums of the issues with your RGB.,,If the flash does not work I will simply chalk it up to lesson learned in buying a poorly made Motherboard.
And I will just go to a different brand..this board is still under warranty,but even a new one will not solve the problem.
I should have done more research before my purchase--then I would have seen from the multiple problems that ASROCK is not a quality brand.]]> Tue, 02 Jun 2020 11:09:12 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76061&title=addressable-rgb#76061 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76060&title=addressable-rgb#76060 Author: ASRock_TSD
Subject: 14539
Posted: 02 Jun 2020 at 10:48am

Dear Meta,

Thanks for the reply.

Please make sure that there are no other third-party tools/drivers related to RGB installed to the system. If there are other utilities please uninstall them.

If the problem persists, please try:
Step 1. Uninstall the ASRock polychrome utility.
Step 2. Restart the system.
Step 3. Install the ASRock polychrome utility.
Step 4. Restart the system.
Step 5. Go to C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin
Step 6. Execute the"WriteFW.bat"


Steps above will allow users to flash the RGB firmware manually.
Kindly check if the RGB can work properly.

If the problem persists, kindly clean install the Win10 and repeat from Step 1.


With thanks,
ASRock TSD


For the faster support, please fill out the form from the link below:
https://event.asrock.com/tsd.asp

Edited by ASRock_TSD - 02 Jun 2020 at 10:50am]]> Tue, 02 Jun 2020 10:48:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76060&title=addressable-rgb#76060 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76057&title=addressable-rgb#76057 Author: Meta
Subject: 14539
Posted: 02 Jun 2020 at 8:44am

Now the bloody program won't even start up !!!
Damn this board is junk !!!!
Should have stayed with Asus !!!
Takes forever to get help.
]]> Tue, 02 Jun 2020 08:44:08 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76057&title=addressable-rgb#76057 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76044&title=addressable-rgb#76044 Author: Meta
Subject: 14539
Posted: 01 Jun 2020 at 11:19pm

Z390 Phantom Gaming 4
Part #   90-MXB8X0-A0UAYZ
Polychrome 1.0.64

Again I am only using 3 pin header--But in program RGB header 1 will turn off all led.
I am NOT using Header 1 or 2.
Also ADD RGB will not properly control lights.]]> Mon, 01 Jun 2020 23:19:44 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76044&title=addressable-rgb#76044 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76032&title=addressable-rgb#76032 Author: ASRock_TSD
Subject: 14539
Posted: 01 Jun 2020 at 4:28pm

Dear Meta,

Thanks for posting your query.

Could you kindly provide the full model name of the motherboard for us to check?

Also, please let us know the utility version that you have.

With thanks,
ASRock TSD]]> Mon, 01 Jun 2020 16:28:52 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=76032&title=addressable-rgb#76032 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=75996&title=addressable-rgb#75996 Author: Meta
Subject: 14539
Posted: 31 May 2020 at 2:15am

I am only using the 3 pin 5V header on my Phantom Gaming 4.
The led turns on fine ,changes colour etc.
BUT !!! In the Polychrome app I cannot control through ADD RGB.
It will control them through RGB header 1 ????!!!!
Again I have NOTHING plugged into Header 1 or 2 on board.
I am using Compatible 3 pin 5v led. And only have ADD RGB Header used !!
Please help !!

]]> Sun, 31 May 2020 02:15:42 +0000 https://forum.asrock.com/forum_posts.asp?TID=14539&PID=75996&title=addressable-rgb#75996