https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 19 Jun 2026 20:26:41 +0000 Thu, 11 Jun 2020 11:23:28 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=14639 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=14639&PID=76329&title=z390-rgb-bios-issue#76329 Author: ASRock_TSD
Subject: 14639
Posted: 11 Jun 2020 at 11:23am

Dear ThePengoose,

Thank you for posting your query to the ASRock forum.

Regarding your question, kindly write to the following email and submit the technical support form.
https://event.asrock.com/tsd.asp

Also, kindly provide the following information when submitting to the technical support form.
1. Please provide which RGB light the setting will not apply on.
2. If it is the light connected to the RGB port, kindly provide the RGB light header name.
3. If it is the RGB RAM, kindly provide the memory module model name for us.

With thanks,
ASRock TSD]]> Thu, 11 Jun 2020 11:23:28 +0000 https://forum.asrock.com/forum_posts.asp?TID=14639&PID=76329&title=z390-rgb-bios-issue#76329 https://forum.asrock.com/forum_posts.asp?TID=14639&PID=76293&title=z390-rgb-bios-issue#76293 Author: ThePengoose
Subject: 14639
Posted: 09 Jun 2020 at 11:09pm

I have a new ASRock Z390 Phantom Gaming 4s motherboard and have some issues regarding RGB lighting. As with several other people I too am having problems controlling the lights using the Polychrome RGB program.

I have tried all the suggestions I have come across with no luck, however my issue extends into the BIOS. The Polychrome tool is available and it allows me to select the various light options (pattern, speed, etc.) but selecting the "apply all" button has no effect on the lights.

I have 3 x fan lights, 1 x CPU light, and a light in the front of the case. The lights all work perfectly. My case has a button on the front that allows me to cycle through a series of predefined colors/patterns. So the lights do function, I just cannot control them through the software application or through the BIOS.

Does anyone have any suggestions?

OS: Windows 10 64-bit
MB: ASRock Z390 Phantom Gaming 4S
Firmware: 1.20



]]> Tue, 09 Jun 2020 23:09:26 +0000 https://forum.asrock.com/forum_posts.asp?TID=14639&PID=76293&title=z390-rgb-bios-issue#76293