https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 14 Jul 2026 21:53:41 +0000 Sun, 20 Dec 2020 23:20:45 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=15004 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=15004&PID=82380&title=thunderbolt-doesnt-work-at-all-on-x570-creator#82380 Author: Kiser
Subject: 15004
Posted: 20 Dec 2020 at 11:20pm

I too bought the x570 Creator for the Thunderbolt and I can't get it running either. I've got the latest BIOS and all drivers are up to date. I even tried the Lovono drivers as suggested on another forum.
I've got the MOTU 8pre-es but Windows doesn't know it.

My Windows Thunderbolt utility (About tab) gives me the following numbers:
Software package version: 17.4.80.550
Application version: 17.4.80.41
Service version: 17.4.80.51
Controller driver version: 17.4.80.84
Networking driver version: unknown
Security level: User Authorization (SL1)
NVM Firmware version: 45.00
External GPUs supported: yes

And, the Intel utility (About tab) gives me:
Application version: 1.0.25.00
Controller driver version: N/A

Is it useful for debugging to note that the Intel utility doesn't find the controller driver? Should I have a Networking driver? How do I turn off the user authentication in the security level?

Please, what else should I try?

Best wishes, Gary ]]> Sun, 20 Dec 2020 23:20:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=82380&title=thunderbolt-doesnt-work-at-all-on-x570-creator#82380 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=81754&title=thunderbolt-doesnt-work-at-all-on-x570-creator#81754 Author: dbloom
Subject: 15004
Posted: 28 Nov 2020 at 12:34am

Thunderbolt doesn't work at all on my x570 itx tb3 motherboard. I'm beginning to think thunderbolt was poorly implemented by Asrock.]]> Sat, 28 Nov 2020 00:34:54 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=81754&title=thunderbolt-doesnt-work-at-all-on-x570-creator#81754 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=80697&title=thunderbolt-doesnt-work-at-all-on-x570-creator#80697 Author: terrencej31
Subject: 15004
Posted: 17 Oct 2020 at 6:03am

Hello,

I have the Focusrite Clarett 8PreX and so I need Thunderbolt in order to run the Audio Interface. My Motherboard is the Gigabyte Z490 Vision D which has Thunderbolt 3 and I need to convert back down to TB2. I purchased the TB3 to TB2 adapter by Apple but the Clarett 8PreX Audio Interface does not recognize that it is connected. Now PC recognizes it is connected by making the connection sound when the Interface is on and off.

When I download and install the driver by Focusrite, when the download is complete it says no device connected. So are there any PCI-E Cards that will help with my situation? Or can you recommend another Motherboard that has Thunderbolt on it but will work with my RAM and Hardware inside my PC? I spent close to $1700 putting this together and so I am hoping that I will only need a PCI-e card or Motherboard as opposed to building an entire PC all over again.


My computer Specs

OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-IEL4NO4
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z490 VISION D
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 3/25/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z490 VISION D
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-IEL4NO4\Johnson
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 28.0 GB
Total Virtual Memory 36.8 GB
Available Virtual Memory 33.1 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


Thank You!]]> Sat, 17 Oct 2020 06:03:23 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=80697&title=thunderbolt-doesnt-work-at-all-on-x570-creator#80697 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79791&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79791 Author: Foxfender
Subject: 15004
Posted: 23 Sep 2020 at 6:38pm

Hi! The Thunderbolt software doesn't show any device... See the screen captures :
https://ibb.co/C1Nv9Nv
https://ibb.co/6wrrGQy
https://ibb.co/B20gnP2
https://ibb.co/vwy68j5

I see no driver errors whatsoever in Device Manager, I updated to the latest drivers as well...

Hope you can help!]]> Wed, 23 Sep 2020 18:38:41 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79791&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79791 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79234&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79234 Author: mrramage1989
Subject: 15004
Posted: 11 Sep 2020 at 1:31pm

Okay, we've at least eliminated a few possibilities... What kind of behavior do you get when you run the "Thunderbolt Software" application on your PC? Also, do do you see any driver errors when you open Device Manager?]]> Fri, 11 Sep 2020 13:31:05 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79234&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79234 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79190&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79190 Author: Foxfender
Subject: 15004
Posted: 10 Sep 2020 at 2:00pm

Secure boot on or off doesn?™t seem to help :-(]]> Thu, 10 Sep 2020 14:00:55 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79190&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79190 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79189&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79189 Author: Foxfender
Subject: 15004
Posted: 10 Sep 2020 at 1:59pm

Hi! Thank you for your kind help.

I?™m running BIOS version 2.70

The device I?™m trying to run is a Pegasus R6 Thunderbolt array connected through a Startech Thunderbolt 3 to Thunderbolt adapter. Both the array and the adapter run flawlessly on two others intel/Mac systems.

I did turn Thunderbolt to Enabled and Security to None in the Bios Unfortunately with no success.... :-(]]> Thu, 10 Sep 2020 13:59:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79189&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79189 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79173&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79173 Author: mrramage1989
Subject: 15004
Posted: 10 Sep 2020 at 6:59am

Hey, no problem. What I'm about to suggest to you is likely FAR more than you actually need to do, but I ended up doing all of the following before it actually started working. I can't say if one, some, or all of the following was necessary, but I suspect if you do ALL of the following you'll be up and running:

As I said in an earlier message, I'm running UEFI/BIOS version 2.40. For the sake of experimentation, start by making sure you're running that version.

Next, in UEFI/BIOS, make sure that your PC is set as follows:
Advanced --> AMD PBS --> Security = "None"
Advanced --> AMD PBS --> Thunderbolt = "Enabled"

I'm not sure if it matters or not, but also try running everything with Secure Boot turned on. I originally tried running it in legacy mode and wasn't having any luck. Note: if you initially installed Windows 10 with legacy mode enabled, the UEFI/BIOS won't see your drive as bootable until you change your drive so that it uses a GPT structure instead of an MBR structure. To do that, visit the following link:

https://docs.microsoft.com/en-us/windows-server/storage/disk-management/change-an-mbr-disk-into-a-gpt-disk#:~:text=Back%20up%20or%20move%20the,click%20Convert%20to%20GPT%20Disk.

Before you do any of that, though, what kind of Thunderbolt device are you trying to connect to your PC? And what UEFI/BIOS version are you running?]]> Thu, 10 Sep 2020 06:59:28 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79173&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79173 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79171&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79171 Author: Foxfender
Subject: 15004
Posted: 10 Sep 2020 at 6:35am

mrramage1989 wrote: UPDATE: After beating my head against a wall for almost a week trying to get this to work, I have found the solution--at least for my issue! In the UEFI/BIOS, set the following setting to "None": Advanced --> AMD PBS --> Security .

Hi, I?™ve done that with no success On my side. :-(

W10 pro 64
3950X / RX 5700 XT / 128GB RAM / Crucial m2 Nvme 500 go

Latest drivers, software and windows updates

Any help would be greatly appreciated

]]> Thu, 10 Sep 2020 06:35:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=79171&title=thunderbolt-doesnt-work-at-all-on-x570-creator#79171 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=78174&title=thunderbolt-doesnt-work-at-all-on-x570-creator#78174 Author: mrramage1989
Subject: 15004
Posted: 20 Aug 2020 at 7:19am

UPDATE: After beating my head against a wall for almost a week trying to get this to work, I have found the solution--at least for my issue! In the UEFI/BIOS, set the following setting to "None":

Advanced --> AMD PBS --> Security

I don't generally do online forums (this is literally the first I've ever joined), but this issue was just too important to me. Anyway, go ahead and give that a try. Like I said, this works for my Focusrite Clarett 8PreX using an Apple Tb2 to TB3 adaptor. I'm also running BIOS version "2.40" with a Ryzen 3900X, if you care to know.]]> Thu, 20 Aug 2020 07:19:11 +0000 https://forum.asrock.com/forum_posts.asp?TID=15004&PID=78174&title=thunderbolt-doesnt-work-at-all-on-x570-creator#78174