https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 24 Apr 2026 23:53:23 +0000 Tue, 28 Jul 2020 14:45:09 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=15047 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=15047&PID=77638&title=pc-not-powering-off#77638 Author: ThreeDee
Subject: 15047
Posted: 28 Jul 2020 at 2:45pm

power button leads hooked up correctly? .. does reset work correctly?]]> Tue, 28 Jul 2020 14:45:09 +0000 https://forum.asrock.com/forum_posts.asp?TID=15047&PID=77638&title=pc-not-powering-off#77638 https://forum.asrock.com/forum_posts.asp?TID=15047&PID=77607&title=pc-not-powering-off#77607 Author: jjardine
Subject: 15047
Posted: 27 Jul 2020 at 3:42pm

Hi

My apologies if this is in the wrong place - new to Asrock!

My pc with it's new components will not turn off. Windows will shut down and the fans will max out - only way to turn this off is to pull the plug. I have tried shutting down via command prompt and by holding in the power button - no effect. I have checked the power settings within Windows 10 pro (new installation) - no fast start up enabled and I have checked sleep, hibernation and buttons.

The set up is Asrock B550 Phantom Gaming 4/ac, with Ryzen 5 3600 and a new corsair 550W power supply. The other components are old with a GTX950 GPU (to be replaced soon), and I have the original SSD and hard drive.

I am currently running the Bios Version P1.10 and we did remove the battery for 10 mins on upgrade to see it that would sort it. Also tried the old power supply to see if that was the issue, it did the same.

Any ideas welcome thanks.]]> Mon, 27 Jul 2020 15:42:21 +0000 https://forum.asrock.com/forum_posts.asp?TID=15047&PID=77607&title=pc-not-powering-off#77607