https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 18 Apr 2026 08:38:26 +0000 Sat, 27 Mar 2021 10:13:25 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=15842 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=15842&PID=84950&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#84950 Author: OMNITROID2995
Subject: 15842
Posted: 27 Mar 2021 at 10:13am

Edit: Same Problem on ASRock B550M-ITX/ac. Bluetooth is absolutely useless on this.]]> Sat, 27 Mar 2021 10:13:25 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=84950&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#84950 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=84949&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#84949 Author: OMNITROID2995
Subject: 15842
Posted: 27 Mar 2021 at 10:09am

Same Problem here. Very Annoying. Very Bad Bluetooth Chip/Firmware/Driver Whatever.]]> Sat, 27 Mar 2021 10:09:14 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=84949&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#84949 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82443&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82443 Author: Mafiatounes
Subject: 15842
Posted: 23 Dec 2020 at 6:51pm

That is indeed a possiblity, maybe it is a battery saving setting with a LE device. Will check this evening hope it can resolve, it is mainly annoying during office work.

Will get back with my experience, thanks in any case!]]> Wed, 23 Dec 2020 18:51:26 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82443&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82443 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82442&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82442 Author: Mafiatounes
Subject: 15842
Posted: 23 Dec 2020 at 6:34pm

Thanks will try, maybe that will solve it.]]> Wed, 23 Dec 2020 18:34:54 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82442&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82442 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82441&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82441 Author: heavenly
Subject: 15842
Posted: 23 Dec 2020 at 6:32pm

Also, before the driver arrived I used a workaround: I connected my PC via Bluetooth audio to my AV receiver. That prevented any disconnects of my mouse.

I guess the issue in the buggy driver was that if *only* a Bluetooth LE device (such as the MX Master mice) is connected but *no* Bluetooth classic device, something in the driver would time-out and deactivate the Bluetooth (maybe to save energy or something).]]> Wed, 23 Dec 2020 18:32:47 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82441&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82441 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82440&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82440 Author: heavenly
Subject: 15842
Posted: 23 Dec 2020 at 6:29pm

For me, the issue was entirely fixed by an update to the Intel Bluetooth driver via Windows Update.

Go to Windows Update, view the optional updates and pick the one that has Bluetooth in its name (or just Intel, can't remember exactly).]]> Wed, 23 Dec 2020 18:29:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82440&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82440 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82439&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82439 Author: Mafiatounes
Subject: 15842
Posted: 23 Dec 2020 at 5:58pm

I have the same issues, on my pc the bluetooth cuts out randomly. Mobo is same Asrock B550 Phantom Gaming ITX and the mouse i use is similar a Logitech MX 3.

I tried multiple things:
Reset/update bios
Delete bluetooth drivers
Install drivers from Asrock
Install drivers from Intel

Nothing works, i have to go to settings in windows and disable/enable bluetooth every time to get it to work

Would be nice if someone of Asrock could assist with this common issue.]]> Wed, 23 Dec 2020 17:58:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=82439&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#82439 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=78949&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#78949 Author: heavenly
Subject: 15842
Posted: 04 Sep 2020 at 7:34pm

My ASRock B550 Phantom Gaming-ITX/ax seems to be incompatible to my MX Master 2S Bluetooth LE mouse. Every now and then (about twice per hour), the mouse looses connection and cannot be reconnected by switching it off and on. The bluetooth radio on the mainboard side seems to be dead for a couple of minutes, then suddenly the mouse reconnects.

My Windows 10/64 bit is freshly installed, the Intel Bluetooth driver via Windows Update is newer than the one that can be downloaded on the ASRock support page (August 2020 vs. May 2020), so I've stayed on the newer version. WLAN is unaffected.

I have tried connecting different antennas: the one that comes with the mainboard, and another one from my previous mainboard. No difference.

Is this a known problem? Is there a solution?]]> Fri, 04 Sep 2020 19:34:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=15842&PID=78949&title=b550-phantom-gamingitx-ax-bluetooth-disconnects#78949