https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 24 Apr 2026 20:24:08 +0000 Tue, 08 Sep 2020 02:42:52 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=15927 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79094&title=cant-detect-m-2-drive#79094 Author: wino
Subject: 15927
Posted: 08 Sep 2020 at 2:42am

On the ASRock site i can see clearly: 1 Hyper M.2. If you see 2 then you look on the other board.]]> Tue, 08 Sep 2020 02:42:52 +0000 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79094&title=cant-detect-m-2-drive#79094 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79090&title=cant-detect-m-2-drive#79090 Author: Mr3dPHD
Subject: 15927
Posted: 08 Sep 2020 at 1:01am

wino wrote: 1 - your MB has only one Hyper M.2 slot, not 2. 2 - you have incompatible disk (M.2 SATA instead of M.2 NVMe)

Yes, that's what I was saying in my last post. It makes no sense because on the Newegg description and the ASRock description of the B550 Phantom Gaming 4/ac it says there are two, one SATA and one PCIe.

As a resolution, I contacted Newegg and they are allowing me to return the M.2 drive which I will be replacing with a PCIe drive compatible with my Hyper M.2 slot. I imagine this will solve the issue!]]> Tue, 08 Sep 2020 01:01:21 +0000 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79090&title=cant-detect-m-2-drive#79090 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79087&title=cant-detect-m-2-drive#79087 Author: wino
Subject: 15927
Posted: 08 Sep 2020 at 12:50am

1 - your MB has only one Hyper M.2 slot, not 2.
2 - you have incompatible disk (M.2 SATA instead of M.2 NVMe)]]> Tue, 08 Sep 2020 00:50:54 +0000 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79087&title=cant-detect-m-2-drive#79087 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79084&title=cant-detect-m-2-drive#79084 Author: Mr3dPHD
Subject: 15927
Posted: 07 Sep 2020 at 10:10pm

Okay, so I think this is exactly the problem, only my board doesn't have that second M.2 slot! You can see where it's supposed to be, but it isn't there. When I look at the description on Newegg (and on the ASRock site) for the B550 Phantom Gaming 4/ac it says there's two, but when I look on the box I received, it says there is only one! (Hyper M.2)

How is that even possible? Did they manufacture it with Hyper only at first and I have an old model or something? In any case, it is advertised with both slots on the Newegg purchase so I'm going to contact them right away.

You are awesome Reset! Do you have any idea why mine wouldn't have both slots?

Serial # D7M0XB365556
Part # 90-MXBDZ0-A0UAYZ]]> Mon, 07 Sep 2020 22:10:02 +0000 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79084&title=cant-detect-m-2-drive#79084 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79064&title=cant-detect-m-2-drive#79064 Author: Reset
Subject: 15927
Posted: 07 Sep 2020 at 2:57pm

Is your "WD Blue 3d NAND 500GB M.2 Drive" (SATA) installed on the second M.2? So not the one labeled "Hyper M.2" which is for PCIe M.2]]> Mon, 07 Sep 2020 14:57:22 +0000 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79064&title=cant-detect-m-2-drive#79064 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79051&title=cant-detect-m-2-drive#79051 Author: Mr3dPHD
Subject: 15927
Posted: 07 Sep 2020 at 1:03am

I'm trying to install W10 and no matter what I do it cannot detect my M.2 drive. It's the only drive hooked up to the motherboard.

I tried moving my GPU to the second PCIe slot in case the M.2 slot shared resources with the first PCIe slot but that didn't fix the issue. Anyone have any ideas? Is there a setting in the UEFI?

Specs:
ASRock B550 Phantom Gaming 4/ac
WD Blue 3d NAND 500GB M.2 Drive
AMD Ryzen 5 3600]]> Mon, 07 Sep 2020 01:03:18 +0000 https://forum.asrock.com/forum_posts.asp?TID=15927&PID=79051&title=cant-detect-m-2-drive#79051