https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Wed, 06 May 2026 22:17:00 +0000 Mon, 29 Mar 2021 12:04:57 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=16393 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=16393&PID=84995&title=5700xt-phantom-gaming-oc-rgb-control#84995 Author: sdorman22
Subject: 16393
Posted: 29 Mar 2021 at 12:04pm

I have this same issue with my 5500XT that I bought over the holidays. I'm using an ASUS motherboard with the ASROCK Phantom Gaming 5500XT on Windows 10. I was told I could get Polychrome Sync and control the LED on the card, so I've tried downloading both V1.0.13 (the version that is provided on the Support page for this card) and version 2.0.74 (the latest version). The result is always the same, "Detecting Peripherals Controller" comes up for a few seconds, along with a bunch of briefly flashing box Windows CMD boxes, then it all disappears and nothing launches.]]> Mon, 29 Mar 2021 12:04:57 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=84995&title=5700xt-phantom-gaming-oc-rgb-control#84995 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=84415&title=5700xt-phantom-gaming-oc-rgb-control#84415 Author: ASRock_TSD
Subject: 16393
Posted: 02 Mar 2021 at 6:21pm

Dear Stevo09,

We would need more details regarding this.

Kindly submit the form to the following link. We will have technical support check into this.
https://event.asrock.com/tsd.asp?ln=en

With thanks,
ASRock TSD
]]> Tue, 02 Mar 2021 18:21:35 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=84415&title=5700xt-phantom-gaming-oc-rgb-control#84415 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=84362&title=5700xt-phantom-gaming-oc-rgb-control#84362 Author: stevo09
Subject: 16393
Posted: 28 Feb 2021 at 1:46am

I have a 6900xt but the problem is the exact same as his it starts to open for a sec then never opens.]]> Sun, 28 Feb 2021 01:46:09 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=84362&title=5700xt-phantom-gaming-oc-rgb-control#84362 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=83730&title=5700xt-phantom-gaming-oc-rgb-control#83730 Author: ASRock_TSD
Subject: 16393
Posted: 05 Feb 2021 at 1:50pm

Dear Stevo09,

Thank you for choosing ASRock.
Regarding your case, could you provide more detail about your system configuration and error screenshot?

Thank you!
Yours truly,
ASRock TSD]]> Fri, 05 Feb 2021 13:50:16 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=83730&title=5700xt-phantom-gaming-oc-rgb-control#83730 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=83672&title=5700xt-phantom-gaming-oc-rgb-control#83672 Author: stevo09
Subject: 16393
Posted: 03 Feb 2021 at 10:43pm

Hey, man I'm getting this exact same problem with my ASRock 6900xt. tbh it would be nice if they knew about this problem. There aren't really any fixes for it online, it just doesn't connect]]> Wed, 03 Feb 2021 22:43:26 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=83672&title=5700xt-phantom-gaming-oc-rgb-control#83672 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=80320&title=5700xt-phantom-gaming-oc-rgb-control#80320 Author: ASRock_TSD
Subject: 16393
Posted: 06 Oct 2020 at 12:14pm

Dear FijianWolf41,

We have checked at our side but cannot duplicate your symptom.
Have your installed any other RGB control software?
Please help to uninstall other RGB control software, restart the computer and re-install the Polychrome to verify.
The latest Polychrome RGB download link:
https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.74).zip

Thank you!
Yours truly,
ASRock TSD


Edited by ASRock_TSD - 06 Oct 2020 at 3:45pm]]> Tue, 06 Oct 2020 12:14:14 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=80320&title=5700xt-phantom-gaming-oc-rgb-control#80320 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79971&title=5700xt-phantom-gaming-oc-rgb-control#79971 Author: FijianWolf41
Subject: 16393
Posted: 30 Sep 2020 at 12:07am

Okay, So I tried reinstalling the AMD driver as you suggested, I already had done that before but gave it another shot, and still have the same result.

I also noticed that during the install process I am getting an error message, but the install still finishes. The error message states:

"DetectRGB.exe has stopped working

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."]]> Wed, 30 Sep 2020 00:07:44 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79971&title=5700xt-phantom-gaming-oc-rgb-control#79971 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79965&title=5700xt-phantom-gaming-oc-rgb-control#79965 Author: ASRock_TSD
Subject: 16393
Posted: 29 Sep 2020 at 4:10pm

Dear FijianWolf41,

Thank you for your reply.

Regarding your question, the only requirement of Polychrome SYNC is ASRock RGB Graphics card.
Please install the latest AMD VGA driver from AMD official website and re-install the Polychrome SYNC to try.
https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700-xt

Thank you!
Yours truly,
ASRock TSD]]> Tue, 29 Sep 2020 16:10:12 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79965&title=5700xt-phantom-gaming-oc-rgb-control#79965 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79957&title=5700xt-phantom-gaming-oc-rgb-control#79957 Author: FijianWolf41
Subject: 16393
Posted: 29 Sep 2020 at 12:18pm

Thank you for responding, I have tried using that software, from that specific download site several times. I even went ahead and tried again given that you linked me to, but still got the same result. I can not get the application to launch once it is installed on my machine. I get a little window that says "Detecting Peripherals LED controller" then a few black windows popup and immediately disappear. then nothing.

Are there any specific system requirements to be able to run the Polychrome Sync software? for instance, does it only work if you have an ASRock Motherboard? ]]> Tue, 29 Sep 2020 12:18:57 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79957&title=5700xt-phantom-gaming-oc-rgb-control#79957 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79952&title=5700xt-phantom-gaming-oc-rgb-control#79952 Author: ASRock_TSD
Subject: 16393
Posted: 29 Sep 2020 at 11:51am

Dear FijianWolf41,

Thank you for choosing ASRock.

Regarding your case, you can use the Polychrome Sync to control the graphics card RGB LED.
Download link:
https://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%205700%20XT%20Phantom%20Gaming%20D%208G%20OC/#Download

Thank you!
Yours truly,
ASRock TSD]]> Tue, 29 Sep 2020 11:51:51 +0000 https://forum.asrock.com/forum_posts.asp?TID=16393&PID=79952&title=5700xt-phantom-gaming-oc-rgb-control#79952