https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 21 Apr 2026 19:22:46 +0000 Tue, 09 Feb 2021 07:55:23 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=17269 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=17269&PID=83822&title=b550-zen3-polychrome-not-detecting-rgb-devices#83822 Author: Primetime
Subject: 17269
Posted: 09 Feb 2021 at 7:55am

i can not upgrade polychrome. I am currently running 2.03.6 and everything runs fine. If i try upgrading according to above directions nothing works after flash. Running x570 steel legend.]]> Tue, 09 Feb 2021 07:55:23 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=83822&title=b550-zen3-polychrome-not-detecting-rgb-devices#83822 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81773&title=b550-zen3-polychrome-not-detecting-rgb-devices#81773 Author: mapleglass
Subject: 17269
Posted: 28 Nov 2020 at 1:59pm

Ok, I manually ran C:\Program Files (x86)\ENE\io\ene.exe while polychrome was open, and now it will detect the RAM.

I don't understand how this works, but documenting it for the sake of debugging & for others running into this.]]> Sat, 28 Nov 2020 13:59:54 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81773&title=b550-zen3-polychrome-not-detecting-rgb-devices#81773 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81770&title=b550-zen3-polychrome-not-detecting-rgb-devices#81770 Author: mapleglass
Subject: 17269
Posted: 28 Nov 2020 at 10:46am

The new version of polychrome worked up until I installed ASUS Armoury Crate to adjust my GPU.

Uninstalling Armoury Crate and re-flashing the motherboard with the polychrome WriteFW tool still has no effect.]]> Sat, 28 Nov 2020 10:46:36 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81770&title=b550-zen3-polychrome-not-detecting-rgb-devices#81770 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81550&title=b550-zen3-polychrome-not-detecting-rgb-devices#81550 Author: Based Baker
Subject: 17269
Posted: 21 Nov 2020 at 2:41am

Thank you Grumpy_old_man for the link to the new Polychrome! I can confirm that my RAM and mobo RGB are now synced.

Thank you ASRock for the quick fix!]]> Sat, 21 Nov 2020 02:41:30 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81550&title=b550-zen3-polychrome-not-detecting-rgb-devices#81550 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81542&title=b550-zen3-polychrome-not-detecting-rgb-devices#81542 Author: Grumpy_old_man
Subject: 17269
Posted: 20 Nov 2020 at 7:34pm

The ASRock support contacted me and sent me a link with the new version. The RGB control of the Ram works perfectly again!

Here the Link: https://download.asrock.com/TSD/Desktop/Tool/AsrPolychromeRGBSetup(v2.0.83).zip

Thank you very much for your support ASRock-Team.]]> Fri, 20 Nov 2020 19:34:18 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81542&title=b550-zen3-polychrome-not-detecting-rgb-devices#81542 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81537&title=b550-zen3-polychrome-not-detecting-rgb-devices#81537 Author: Grumpy_old_man
Subject: 17269
Posted: 20 Nov 2020 at 2:19pm

Dear Based Baker,

as described in my post, I've tried pretty much everything. Unfortunately without success. My guess is that the interaction between Zen 3 and Polychrome is not working.]]> Fri, 20 Nov 2020 14:19:31 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81537&title=b550-zen3-polychrome-not-detecting-rgb-devices#81537 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81531&title=b550-zen3-polychrome-not-detecting-rgb-devices#81531 Author: Based Baker
Subject: 17269
Posted: 20 Nov 2020 at 11:38am

ASRock_TSD wrote: Dear mapleglass, Thank you for the posting. For this case, we would suggest flashing the RGB firmware manually to try. Please refer to the following steps. 1.Uninstall the ASRock Polychrome and other RGB control program in Control Panel and make sure the ASRRGB folder in C:\Program Files (x86)\ASRock Utility\ is disappear. 2. Restart the PC and download the latest ASRock Polychrome utility from below link and install it. ASRock Polychrome RGB ver:2.0.80: https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.80).zip 3. Type "CMD" in Windows search bar and right click to choose "Run as administrator". 4. Go to RGB app installation folder in Command Prompt by typing "cd C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin" 5. Flash the RGB chip by using the following command "WriteFW.bat" After step 5, kindly wait about 30 sec and the FW flash will finish. Thank you, Best wishes, ASRock TSD

I followed these directions but Polychrome still doesn't recognize my RAM. Any other suggestions?]]> Fri, 20 Nov 2020 11:38:50 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81531&title=b550-zen3-polychrome-not-detecting-rgb-devices#81531 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81525&title=b550-zen3-polychrome-not-detecting-rgb-devices#81525 Author: Grumpy_old_man
Subject: 17269
Posted: 20 Nov 2020 at 1:06am

Hello everybody!
I have the same problem that Polychrome no longer recognizes my Ram (G.Skill Trident Z RGB). The B550 Steel Legend ran without errors with my Ryzen 3600X. After installing a Ryzen 5800x, both A-Tuning in the latest beta version and Polychrome no longer worked. After uninstalling and reinstalling both programs, Plychrome always worked again. It was interesting that when the newly installed plychrome was opened for the first time, it flashed the RGB chip by itself without asking. However, Polychrome does not recognize my Ram to this day.

Flashing the RGB chip again, clear CMOS or replacing the battery did not solve the problem so far. Even reinstalling Windows and then installing the software did not solve the problem so far.

I tried 2 different G.Skill Trident Z modules:

- F4-3600C18D-16GTZR
- F4-3200C14D16GTZR

Both work great at the specified speed and with the correct timings. Polychrome just doesn't recognize the RAM.

Bios: 1.52
OS: Windows 10
Polychrome: 2.0.80 ]]> Fri, 20 Nov 2020 01:06:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81525&title=b550-zen3-polychrome-not-detecting-rgb-devices#81525 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81515&title=b550-zen3-polychrome-not-detecting-rgb-devices#81515 Author: ASRock_TSD
Subject: 17269
Posted: 19 Nov 2020 at 5:39pm

Dear mapleglass,
Thank you for the posting.

For this case, we would suggest flashing the RGB firmware manually to try.
Please refer to the following steps.

1.Uninstall the ASRock Polychrome and other RGB control program in Control Panel and make sure the ASRRGB folder in C:\Program Files (x86)\ASRock Utility\ is disappear.

2. Restart the PC and download the latest ASRock Polychrome utility from below link and install it.
ASRock Polychrome RGB ver:2.0.80: https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.80).zip

3. Type "CMD" in Windows search bar and right click to choose "Run as administrator".

4. Go to RGB app installation folder in Command Prompt by typing "cd C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin"

5. Flash the RGB chip by using the following command "WriteFW.bat"

After step 5, kindly wait about 30 sec and the FW flash will finish.

Thank you,

Best wishes,
ASRock TSD]]> Thu, 19 Nov 2020 17:39:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81515&title=b550-zen3-polychrome-not-detecting-rgb-devices#81515 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81494&title=b550-zen3-polychrome-not-detecting-rgb-devices#81494 Author: Based Baker
Subject: 17269
Posted: 18 Nov 2020 at 10:12am

I'm also in the same boat. I have a B550 Taichi and Trident Z Royals and can only control the motherboard lights with Polychrome. Both Polychrome and the G Skill software aren't detecting my RAM either. I tried uninstalling and reinstalling RGB software/drivers like the G Skill forum suggested but still no fix.
I would like to know if this could be fixed before I invest in more RGB devices.]]> Wed, 18 Nov 2020 10:12:53 +0000 https://forum.asrock.com/forum_posts.asp?TID=17269&PID=81494&title=b550-zen3-polychrome-not-detecting-rgb-devices#81494