https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 02 May 2026 20:54:24 +0000 Mon, 07 Jul 2025 03:01:47 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=18416 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=18416&PID=198306&title=polychrome-not-detecting-5700-xt-gpu#198306 Author: understatedship
Subject: 18416
Posted: 07 Jul 2025 at 3:01am

Could you please provide a new download link, this one does not seems to work, and I have the same issue]]> Mon, 07 Jul 2025 03:01:47 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=198306&title=polychrome-not-detecting-5700-xt-gpu#198306 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=94168&title=polychrome-not-detecting-5700-xt-gpu#94168 Author: QuRi76
Subject: 18416
Posted: 23 Feb 2022 at 1:49am

Help. ]]> Wed, 23 Feb 2022 01:49:00 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=94168&title=polychrome-not-detecting-5700-xt-gpu#94168 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=93139&title=polychrome-not-detecting-5700-xt-gpu#93139 Author: QuRi76
Subject: 18416
Posted: 21 Feb 2022 at 2:28pm

So I have a phantom d 5700xt and an extreme 4 x570 and I am currently on WIN11 with the 2.0.114v of poly chrome and I keep getting an error of driver cannot be loaded, re-install, if it happens again, report problem with your system configuration as detail as possible?]]> Mon, 21 Feb 2022 14:28:58 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=93139&title=polychrome-not-detecting-5700-xt-gpu#93139 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89979&title=polychrome-not-detecting-5700-xt-gpu#89979 Author: ASRock_TSD
Subject: 18416
Posted: 01 Sep 2021 at 9:43am

Dear SaadHamdi,

Thanks for the reply.

For your case, advanced support is required. Kindly fill out the form from the link below and ASRock will arrange an expert to assist you with this.
https://event.asrock.com/tsd.asp?ln=en

With thanks,
ASRock TSD]]> Wed, 01 Sep 2021 09:43:26 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89979&title=polychrome-not-detecting-5700-xt-gpu#89979 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89964&title=polychrome-not-detecting-5700-xt-gpu#89964 Author: SaadHamdi
Subject: 18416
Posted: 31 Aug 2021 at 4:24pm

Model name is asrock rx 5700 xt phantom gaming D 8GB oc]]> Tue, 31 Aug 2021 16:24:02 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89964&title=polychrome-not-detecting-5700-xt-gpu#89964 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89942&title=polychrome-not-detecting-5700-xt-gpu#89942 Author: SaadHamdi
Subject: 18416
Posted: 30 Aug 2021 at 4:07pm

Model name is rx 5700 xt phantom gaming D 8G oc]]> Mon, 30 Aug 2021 16:07:09 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89942&title=polychrome-not-detecting-5700-xt-gpu#89942 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89941&title=polychrome-not-detecting-5700-xt-gpu#89941 Author: ASRock_TSD
Subject: 18416
Posted: 30 Aug 2021 at 1:45pm

Dear SaadHamdi,

Thanks for posting.

Please provide the full model name of the graphics card.

With thanks,
ASRock TSD]]> Mon, 30 Aug 2021 13:45:56 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89941&title=polychrome-not-detecting-5700-xt-gpu#89941 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89907&title=polychrome-not-detecting-5700-xt-gpu#89907 Author: SaadHamdi
Subject: 18416
Posted: 27 Aug 2021 at 4:35pm

Hey I have the same problem and tried this fix but it says every time I do this fix it gives me this message with a big (Update Fail).
=================================================================
              ASRock ISP Tool v1.0.10.2 Built: 20210310
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.

[ Configuration ]
Program Interface ...... ADL_I2C_OEM
Adapter ................ AMD Radeon RX 5700 XT

[ Chip - Current]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x0019FDB4 : 0x0019FD37

Jump to LDROM                     [ Fail ]
Process Time                      [ 0.019 seconds ]
*************************
       Update Fail
*************************
Any help could be appreciated.]]> Fri, 27 Aug 2021 16:35:38 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=89907&title=polychrome-not-detecting-5700-xt-gpu#89907 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=87924&title=polychrome-not-detecting-5700-xt-gpu#87924 Author: leandro79rj
Subject: 18416
Posted: 26 Jun 2021 at 4:49am

It worked for me. I'm happy.
Mine is RX5500XT.
But mine kept updating all the time I needed to use CTRL + C To exit after I completed 100%
I'm using polychrome version V.2.0.96 (Fimware) v.3.4


Thank you!!! ]]> Sat, 26 Jun 2021 04:49:56 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=87924&title=polychrome-not-detecting-5700-xt-gpu#87924 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=87595&title=polychrome-not-detecting-5700-xt-gpu#87595 Author: JuliaLucy
Subject: 18416
Posted: 09 Jun 2021 at 7:09pm

Blitzeno wrote: Same thing happens to my rx 5500 xt PG, I launch polychrome and it always gets stuck in green and I cant find any fix, can anything be done for my situation?

What worked out for my 5600 XT was deleting all the software related to RGB devices.
(Razer software, Ballistix MOD, turns out Samsung Magician software can also be an issue if you have that installed)
I then followed the same steps that are listed above, same driver eventho its not for my card, but it worked.]]> Wed, 09 Jun 2021 19:09:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=18416&PID=87595&title=polychrome-not-detecting-5700-xt-gpu#87595