https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 07 Apr 2026 00:51:31 +0000 Wed, 02 Jun 2021 16:26:43 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=18770 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=18770&PID=87473&title=rma-support#87473 Author: Xaltar
Subject: 18770
Posted: 02 Jun 2021 at 4:26pm

I am glad to hear ASRock got you sorted out

I have had a lot of dealings with ASRock NL (I live in Europe) and they have always
been prompt and helpful ]]> Wed, 02 Jun 2021 16:26:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=87473&title=rma-support#87473 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=87461&title=rma-support#87461 Author: Dr.
Subject: 18770
Posted: 02 Jun 2021 at 1:39am

Asrock RMA support NL has answered quite fast and has provided to me accurate information and insights regarding the current status of my RMA, which since last week is finally completed. Nevertheless, the whole RMA experience was quite frustrating and has taught me a good lesson, for sure i and my knowns will never buy again from this eu retailer. Regards]]> Wed, 02 Jun 2021 01:39:23 +0000 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=87461&title=rma-support#87461 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=86920&title=rma-support#86920 Author: Dr.
Subject: 18770
Posted: 08 May 2021 at 1:47am

Thanks for your guidance. I have submit my request and i do hope for reasonable and timely answer to my concern. I will keep this thread updated.]]> Sat, 08 May 2021 01:47:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=86920&title=rma-support#86920 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=86894&title=rma-support#86894 Author: Xaltar
Subject: 18770
Posted: 07 May 2021 at 12:54pm

Submit a support ticket with ASRock directly:
https://event.asrock.com/tsd.asp

Let me know how it goes.
]]> Fri, 07 May 2021 12:54:17 +0000 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=86894&title=rma-support#86894 https://forum.asrock.com/forum_posts.asp?TID=18770&PID=86885&title=rma-support#86885 Author: Dr.
Subject: 18770
Posted: 07 May 2021 at 1:35am

Hello to all,

i need your advice on how to handle EU (DE) e-retailer mishandling of an RMA claim.

Long story short, bought an two asrock 5500xt from this e-retailer, after two months one of them has died and have sent it back to this e-retailer requesting repair or exchange.
3 months has passed, e-retailer has sent me 5 auto generated replies regarding the status of my RMA the first two months (saying that "Unfortunately, we have not yet received any goods despite contacting the manufacturer or supplier several times.") and after that has stopped replying to my enquiries. So, in plain numbers, gpu bought 5 months ago, has been used for light gaming for 2 months and 3+ months now i am waiting for an exchange.

Is there here any asrock representative or any form that i can fill in with all details, so i can finally get an appropriate support for my purchase?

TIA

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