https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 19 Apr 2026 03:54:30 +0000 Fri, 30 Jul 2021 19:30:18 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=19069 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=19069&PID=89493&title=asrock-b450m-pro4-audio-issue#89493 Author: ket
Subject: 19069
Posted: 30 Jul 2021 at 7:30pm

Was the RMA center specifically told the on-board audio doesn't work? Service center techs can be pretty stupid sometimes unless there is a specific note added in the box as well.

I haven't contacted my Asrock contacts in a while but if you want I can try getting hold of one of them to get this sorted for you.

Edited by ket - 30 Jul 2021 at 7:35pm]]> Fri, 30 Jul 2021 19:30:18 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=89493&title=asrock-b450m-pro4-audio-issue#89493 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=89264&title=asrock-b450m-pro4-audio-issue#89264 Author: rvin
Subject: 19069
Posted: 13 Jul 2021 at 3:41pm

Final update. AsRock told me that since the authorized service couldn't reproduce the issue it doesn't exist. I have swapped the motherboard with an Asus and everything works out of the box. First and last AsRock I will own/recommend.
]]> Tue, 13 Jul 2021 15:41:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=89264&title=asrock-b450m-pro4-audio-issue#89264 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=89097&title=asrock-b450m-pro4-audio-issue#89097 Author: rvin
Subject: 19069
Posted: 03 Jul 2021 at 3:31pm

Update for whoever is interested. I sent the motherboard in (Europe - authorized service) and they rejected it saying that they can't reproduce the issue. I tried literally everything before sending it in and now I am stuck with a fried audio chip.]]> Sat, 03 Jul 2021 15:31:07 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=89097&title=asrock-b450m-pro4-audio-issue#89097 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87695&title=asrock-b450m-pro4-audio-issue#87695 Author: ket
Subject: 19069
Posted: 15 Jun 2021 at 10:42pm

Not worth it IMO, I don't know of anyone ever bricking onboard audio just by updating the firmware.]]> Tue, 15 Jun 2021 22:42:12 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87695&title=asrock-b450m-pro4-audio-issue#87695 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87694&title=asrock-b450m-pro4-audio-issue#87694 Author: rvin
Subject: 19069
Posted: 15 Jun 2021 at 9:39pm

Thank you, I will try that and report back on Friday. I don't have physical access to the computer at the moment. Do you think it is worth upgrading/downgrading the BIOS or that is futile effort?]]> Tue, 15 Jun 2021 21:39:21 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87694&title=asrock-b450m-pro4-audio-issue#87694 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87691&title=asrock-b450m-pro4-audio-issue#87691 Author: ket
Subject: 19069
Posted: 15 Jun 2021 at 8:44pm

Typically if you have already updated the firmware, reset to defaults, installed the standard Realtek driver and can't get any audio through headphones or speakers that is a pretty sure indication the audio is dead. You can try this audio package I put together but I doubt it'll make a difference; https://mega.nz/file/vhhhnAIZ#Z1VR4KGv4JlWc_9u__tJntFj509genQMbW0wlJQE6k4

Make sure you check out the readme for installing the audio console and how to get the latest version of it.]]> Tue, 15 Jun 2021 20:44:23 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87691&title=asrock-b450m-pro4-audio-issue#87691 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87690&title=asrock-b450m-pro4-audio-issue#87690 Author: rvin
Subject: 19069
Posted: 15 Jun 2021 at 8:28pm

ket wrote: Sounds like you have a dead integrated audio chip. You can either RMA the board or send it back to the retailer for replacement or pick yourself up a cheap PCIe audio card, Xonar SE or AE cards are decent and comparable to most on-board audio, which is to say they aren't amazing so if going that route track one down at the lowest possible price, second hand if you must.

Such a shame. Unfortunately I bought this motherboard in January so RMA is the only option, which leaves the PC without a motherboard for who knows how long. I sent asrock a support ticket to see if there is a software fix, lots of people have the same issue on reddit and other forums - and some of them found drivers which solved the issue, unfortunately none of those solutions helped me.

Is there any easy way to verify whenever the chip is dead?]]> Tue, 15 Jun 2021 20:28:46 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87690&title=asrock-b450m-pro4-audio-issue#87690 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87686&title=asrock-b450m-pro4-audio-issue#87686 Author: ket
Subject: 19069
Posted: 15 Jun 2021 at 8:04pm

Sounds like you have a dead integrated audio chip. You can either RMA the board or send it back to the retailer for replacement or pick yourself up a cheap PCIe audio card, Xonar SE or AE cards are decent and comparable to most on-board audio, which is to say they aren't amazing so if going that route track one down at the lowest possible price, second hand if you must.]]> Tue, 15 Jun 2021 20:04:58 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87686&title=asrock-b450m-pro4-audio-issue#87686 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87663&title=asrock-b450m-pro4-audio-issue#87663 Author: rvin
Subject: 19069
Posted: 14 Jun 2021 at 3:14pm

Unfortunately I couldn't get audio to work on my B450M + Ryzer 5 1600AF combo. I tried both the motherboard sound out (green) and the front sound out.

Specs:
ASRock B450M Pro4 - running latest BIOS
AMD Ryzen??5 1600AF
GTX 1080

Things I tried:

• Enabling/disabling "gnd HD audio" in bios
• Changing audio type between AC97 and HD in bios
• Reinstalling realtek drivers, both from asrock and other resources (ussed display driver uninstaller for a cleaner purge)
• connecting both speakers and earphones to both front and back output
• removing and reseating the front HD audio cable (tried with cable removed)

I couldn't get the audio device to show up in Device Manager, the GPU is showing under the sound devices and audio is working fine over HDMI.

Should I downgrade BIOS? (is that even possible?)]]> Mon, 14 Jun 2021 15:14:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=19069&PID=87663&title=asrock-b450m-pro4-audio-issue#87663