https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 16 Apr 2026 03:54:29 +0000 Fri, 08 Sep 2023 18:40:10 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=19376 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=19376&PID=107435&title=x570-phantom-gamingitx-tb3-thunderbolt-issue#107435 Author: foxx1337
Subject: 19376
Posted: 08 Sep 2023 at 6:40pm

Seeing the same with the Taichi X570, the ASRock Thunderbolt 3 R2.0 add-in card and a Caldigit Element 4 hub where my keyboard and mouse are.

1. KB & mouse working fine in 2 Windows 11 installations.
2. KB & mouse working fine in 2 Linux 6.2+ installations.
3. No KB, no mouse in any of the BIOS / UEFI screens. They work fine if I switch the Element hub to the Taichi X570's USB 3.2 port.

Any progress here?]]> Fri, 08 Sep 2023 18:40:10 +0000 https://forum.asrock.com/forum_posts.asp?TID=19376&PID=107435&title=x570-phantom-gamingitx-tb3-thunderbolt-issue#107435 https://forum.asrock.com/forum_posts.asp?TID=19376&PID=89648&title=x570-phantom-gamingitx-tb3-thunderbolt-issue#89648 Author: qwt2003
Subject: 19376
Posted: 09 Aug 2021 at 2:11am

I have a x570 phantom gaming-itx/tb3 with P3.10 BIOS. It seems like the thunderbolt3 port can not working before windows boot. And I can't find any option about "thunderbolt boot support" in BIOS. If I connect my keyboard and mouse with Caldigit TS3+ dock, I can't use them get in BIOS setting. And the thunderbolt3 SSD drive is not working too.

So, the TB3 port is unavailable during the boot? Is there anyone known how to make it working?

BTW, I send emails to ASRock tech support, their reply was perfunctory. Just told me "Because of chipset issue, the onboard Thunderbolt3 port can not working without driver". How did asrock make this motherboard pass the TB3 verification?

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