https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 15 Jun 2026 20:07:01 +0000 Sat, 25 Sep 2021 23:36:02 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=19629 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=19629&PID=90405&title=pc-randomly-freezes#90405 Author: Mike99
Subject: 19629
Posted: 25 Sep 2021 at 11:36pm

ASRock B365M Pro4 mobo, Intel i5-9400 CPU, 16GB RAM, Samsung 500GB EVO 970+ M.2 for the C: drive for Windows & programs and a Samsung 1TB EVO 970+ M.2 for the D: drive for storage.

I did install the Samsung NVM Express Driver 3.3 that's recommended for the drives I'm using. It's only for 5 or 6 drive models & makes me wonder what's so "special" about those drives, and are they not compatible with the mobo even though ASRock told me they are. I did have the problem before installing that driver.

Earlier I had MS Works9 installed & could open it when TB was not responding. Another time I opened FF when TB was not responding but FF froze.

Yet another time when FF was not responding I was able to open TB without a problem.

Seems kind of random what I can open when TB or FF is not responding.
]]> Sat, 25 Sep 2021 23:36:02 +0000 https://forum.asrock.com/forum_posts.asp?TID=19629&PID=90405&title=pc-randomly-freezes#90405 https://forum.asrock.com/forum_posts.asp?TID=19629&PID=90402&title=pc-randomly-freezes#90402 Author: RLGL
Subject: 19629
Posted: 25 Sep 2021 at 9:54pm

What are the exact specs of the unit?]]> Sat, 25 Sep 2021 21:54:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=19629&PID=90402&title=pc-randomly-freezes#90402 https://forum.asrock.com/forum_posts.asp?TID=19629&PID=90397&title=pc-randomly-freezes#90397 Author: Mike99
Subject: 19629
Posted: 25 Sep 2021 at 1:25pm

I recently started using a new Windows 10 PC. It only has Thunderbird 78 & Firefox 92 on it.

Several times a day TB would open to a blank screen which said "Not responding" in the upper left corner. The only way to close it is to power off the PC. A few times FF also locked up but not recently.

I ran sfc /scannow which indicated it was repairing/replacing files. TB & FF worked great for 5 days, but then TB froze 3 times within an hour. It cannot be closed in task manager or using taskkill. The PC has to be powered off.

Last night I restored a drive image. TB & FF worked OK for 24 hours. I probably opened TB 25-30 times. But then TB opened to a blank screen & "Not responding" again.

Also, right after I did the image restore I opened File Explorer & it opened to a blank white screen and "Not responding". First time I saw File Explorer do that.

Is there anything in Event Viewer that could indicate what is wrong? I created a dump file in Task Manager before I powered off the PC. Might there be something in there that would indicate the problem?
]]> Sat, 25 Sep 2021 13:25:08 +0000 https://forum.asrock.com/forum_posts.asp?TID=19629&PID=90397&title=pc-randomly-freezes#90397