https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Wed, 06 May 2026 22:14:56 +0000 Mon, 18 Sep 2023 23:39:30 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=25995 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107602&title=polysync-asrock-rx7900xt#107602 Author: panni
Subject: 25995
Posted: 18 Sep 2023 at 11:39pm

I have a 7800 XT Steel Legend - the Polychrome Sync from its support page doesn't open, it shows the splash screen for a minute, then closes (with an error in event viewer).

Interestingly, this one works (the beta one): https://pg.asrock.com/Graphics-Card/AMD/Radeon%20RX%206800%20Phantom%20Gaming%20D%2016G%20OC/index.asp#Download

Make sure to reboot after installation.]]> Mon, 18 Sep 2023 23:39:30 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107602&title=polysync-asrock-rx7900xt#107602 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107378&title=polysync-asrock-rx7900xt#107378 Author: LEGOmaster206
Subject: 25995
Posted: 06 Sep 2023 at 9:16am

=================================================================
              ASRock ISP Tool v1.0.12.2 Built: 20221208
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.
Can't find adapter

[ Configuration ]
Program Interface ...... ADL_I2C_OEM

[ Chip - Current]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x0040401E : 0x0019FC98

Jump to LDROM                     [ Fail ]
Process Time                      [ 0.014 seconds ]
*************************
       Update Fail
*************************



This is the outcome of running that tool]]> Wed, 06 Sep 2023 09:16:16 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107378&title=polysync-asrock-rx7900xt#107378 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107342&title=polysync-asrock-rx7900xt#107342 Author: ASRock_TSD
Subject: 25995
Posted: 04 Sep 2023 at 2:38pm

Dear forum users,

Thank for you posting your query.

Please shut down the system once and start the system.
Kindly help to check if a graphics card driver is installed.
Once confirmed that the graphics card driver is installed please follow the suggestions below to flash the firmware:
https://www.asrock.com/support/faq.asp?id=524

If the problem persists, please contact technical support for further assistance.
https://tw.asrock.com/events/tsd.asp

When contacting the support, please provide the current RGB LED lightning behavior of the graphics card in the description.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 15 Sep 2023 at 4:31pm]]> Mon, 04 Sep 2023 14:38:16 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107342&title=polysync-asrock-rx7900xt#107342 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107336&title=polysync-asrock-rx7900xt#107336 Author: RhyKoSin
Subject: 25995
Posted: 04 Sep 2023 at 7:39am

If it helps, I am using the same 7900 XT Phantom Gaming but I am on an AVA PCIE 4.0 Riser. Is anyone else having issues using a riser?]]> Mon, 04 Sep 2023 07:39:14 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107336&title=polysync-asrock-rx7900xt#107336 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107334&title=polysync-asrock-rx7900xt#107334 Author: RhyKoSin
Subject: 25995
Posted: 04 Sep 2023 at 7:20am

I am having the exact same issue. Did anyone figure out how to fix this?]]> Mon, 04 Sep 2023 07:20:00 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107334&title=polysync-asrock-rx7900xt#107334 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107197&title=polysync-asrock-rx7900xt#107197 Author: LEGOmaster206
Subject: 25995
Posted: 27 Aug 2023 at 3:05am

Same thing with my 6600 XT PG, same error when attempting to reflash]]> Sun, 27 Aug 2023 03:05:21 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=107197&title=polysync-asrock-rx7900xt#107197 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=106528&title=polysync-asrock-rx7900xt#106528 Author: komodo
Subject: 25995
Posted: 12 Jul 2023 at 1:35am

Were you able to identify a fix for this please? I am having 6600 XT and facing the same issue.]]> Wed, 12 Jul 2023 01:35:05 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=106528&title=polysync-asrock-rx7900xt#106528 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=105136&title=polysync-asrock-rx7900xt#105136 Author: cartman2k312
Subject: 25995
Posted: 09 Jun 2023 at 9:07pm

Polysync doesnt detect the card and have tried the firmware update which fails as it cant find the adapter

=================================================================
              ASRock ISP Tool v1.0.12.2 Built: 20221208
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.
Can't find adapter

[ Configuration ]
Program Interface ...... ADL_I2C_OEM

[ Chip - Current]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x0040401E : 0x0019FC98

Jump to LDROM                     [ Fail ]
Process Time                      [ 0.015 seconds ]
*************************
       Update Fail
*************************]]> Fri, 09 Jun 2023 21:07:22 +0000 https://forum.asrock.com/forum_posts.asp?TID=25995&PID=105136&title=polysync-asrock-rx7900xt#105136