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   <title><![CDATA[Z170 Gaming ITX/ac HDMI#2 bricked by firmware : FIXED!!	Kudos to ASRock Tech Support....]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=2642&amp;PID=13110&amp;title=z170-gaming-itx-ac-hdmi2-bricked-by-firmware#13110</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=2937">jeffpdavis</a><br /><strong>Subject:</strong> 2642<br /><strong>Posted:</strong> 12 May 2016 at 7:51am<br /><br /><span style="line-height: 16.8px;">FIXED!!</span><div style="line-height: 16.8px;"><span ="Apple-tab-span" style="white-space: pre;">	</span>Kudos to ASRock Tech Support. &nbsp;I emailed them at the same time as this posting. &nbsp;John responded very quickly and gave me some things to try. &nbsp;The last one may have worked. Clearing the CMOS had no effect. &nbsp;Here's what I did:</div><div style="line-height: 16.8px;"><h5 style="text-indent: 0.5in;"><span style="color: rgb255, 255, 255; font-family: Calibri, sans-serif; font-size: 11pt; line-height: 1.4;">I reverted the Intel HD Graphics 530 to the 4300 version.</span><span style="color: rgb255, 255, 255; font-family: Calibri, sans-serif; font-size: 11pt; line-height: 1.4;">&nbsp;&nbsp;</span><span style="color: rgb255, 255, 255; font-family: Calibri, sans-serif; font-size: 11pt; line-height: 1.4;">But that wasn?™t enough or perhaps even relevant.<br></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;It was suggested that I revert to my original BIOS (1.50), but I hadn't gotten to that yet.&nbsp;&nbsp;It was at 2.10 for all this testing below.<br></font></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">The Firmware updater gave the same results when the monitor was connected to HDMI#1 after reverting the driver. The issue was the cable needed to be in HDMI#2 and resolution/refresh needed to be set at 4k@30 prior to running anything.&nbsp;&nbsp;Here?™s what I did that finally led to success.</font></span></h5><div><h5 style="text-indent: -0.25in;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">&nbsp;<br></font></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">I shutdown the computer and then plugged the cable into the HDMI#2, turned it on and noticed that the initial BIOS (F2 or Del) screen showed up momentarily as did the Initial Windows 10 Window screen with pinwheel turning for a moment and then all went blank.&nbsp;&nbsp;I?™m surmising that the same 4k@60Hz setting that I had set up with the DP to HDMI adapter was ALSO being used for HDMI#2 and it couldn?™t do the 60Hz refresh until the firmware got updated.&nbsp;&nbsp;So I again shut it down (from Teamviewer) and connected a DP to HDMI adapter (Club3D model mentioned in other posts designed to work with DP1.2 and HDMI 2.0. &nbsp;It did!) &nbsp;to the DP port and my HDMI cable to the adapter.&nbsp;&nbsp;It booted up fine in 4k@60Hz.&nbsp;&nbsp;I then changed it to 4k@30Hz and shut it down again.&nbsp;&nbsp;Then I reconnected the cable to HDMI#2, turned it on and it booted up fine in 4k@30.&nbsp;&nbsp;I then started the firmware updater, which showed the correct initial screen?¦â€ťabout to update from 1.24 to 1.36??&nbsp; So far so good. &nbsp;I clicked Update and everything worked fine.&nbsp;&nbsp;It updated, screen went blank, reset itself and it came back again with success.&nbsp;&nbsp;I then went into the Graphics Display program and changed the refresh from 30 to 60 and it stayed.&nbsp;&nbsp;Yes.<br></font></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br></font></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">My conclusions:<br></font></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">I?™m unsure whether reverting to the 4300 version of the Intel HD Graphics 530 drivers had an effect, but maybe.<br></font></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">The correct sequence of events for installing the firmware are:<br></font></span><font color="#ffffff"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">1)<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Ensure you have the requirements met, like dual channel memory and maybe the 4300 version driver<br><o:p></o:p></span></font><font color="#ffffff"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">2)<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Plug cable into HDMI#2 (not HDMI#1) and boot up in 4k@30Hz<br><o:p></o:p></span></font><font color="#ffffff"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">3)<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Run the firmware updater from there.&nbsp;&nbsp;It should work.<br><o:p></o:p></span></font><font color="#ffffff"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">4)<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></font><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">Change refresh to 60Hz and apply.</font><font color="#1f497d"><o:p></o:p></font></span></h5><div><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><font color="#ffffff">I'm just glad it all finally worked.</font></span></div></div></div>]]>
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   <pubDate>Thu, 12 May 2016 07:51:27 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=2642&amp;PID=13110&amp;title=z170-gaming-itx-ac-hdmi2-bricked-by-firmware#13110</guid>
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   <title><![CDATA[Z170 Gaming ITX/ac HDMI#2 bricked by firmware : I have been unable to get 4k@60Hz...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=2642&amp;PID=13103&amp;title=z170-gaming-itx-ac-hdmi2-bricked-by-firmware#13103</link>
   <description>
    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=2937">jeffpdavis</a><br /><strong>Subject:</strong> 2642<br /><strong>Posted:</strong> 12 May 2016 at 12:20am<br /><br /><span style="line-height: 1.4;">I have been unable to get 4k@60Hz from the onboard HDMI#2. The Win 10 64-bit HTPC was built Dec 2015. Both HDMI ports 1 &amp; 2initially got 4K@30.</span><span style="line-height: 1.4;">&nbsp; </span><span style="line-height: 1.4;">When I would select60Hz for the display adapter with HDMI port #2, the screen would go blank andrevert back to 30.</span><span style="line-height: 1.4;">&nbsp; </span><span style="line-height: 1.4;">I then upgraded tothe latest drivers from Intel most recently last week with the 2/2/2016 Driver20.19.15.4380.</span><span style="line-height: 1.4;">&nbsp; </span><span style="line-height: 1.4;">It made no difference. Soafter reading about this HDMI firmware update, I downloaded it and tried toinstall from 1.24 to 1.36. </span><span style="line-height: 1.4;">&nbsp;</span><span style="line-height: 1.4;">Unfortunately, I only had one 8GB DDR4 DIMM atthe time.</span><span style="line-height: 1.4;">&nbsp; </span><span style="line-height: 1.4;">It failed, and thenrebooted.</span><span style="line-height: 1.4;">&nbsp; </span><span style="line-height: 1.4;">Apparently it changedsomething because the screen now shows densely packed multi-colored verticalbars across 10% of the screen on the left and blank for the remainder.</span><span style="line-height: 1.4;">&nbsp; </span><span style="line-height: 1.4;">I could still bring up the install tool usingthe other HDMI port #1 that would say it had 1.24 currently and ready toinstall 1.36, but it would always fail in the same way.</span><span style="line-height: 1.4;">&nbsp; </span><span style="line-height: 1.4;">So I bought another identical 8GB DDR4 DIMM,installed it yesterday and now the update utility BobcatAuxISPTool.exe showsthe following:</span><p ="Ms&#111;noSpacing"><o:p></o:p></p><p ="Ms&#111;noSpacing">Firmware updating can't be started!<o:p></o:p></p><p ="Ms&#111;noSpacing">Please shut down system for a while and restart it!<o:p></o:p></p><p ="Ms&#111;noSpacing"><o:p>&nbsp;</o:p></p><p ="Ms&#111;noSpacing">Of course, doing what it says doesn?™t help.&nbsp; Here?™s the content of the log file:<o:p></o:p></p><p ="Ms&#111;noSpacing"><o:p>&nbsp;</o:p></p><p ="Ms&#111;noSpacing">DDC2biAddr = 0x6E<o:p></o:p></p><p ="Ms&#111;noSpacing">RamWriteAddr = 0x1800<o:p></o:p></p><p ="Ms&#111;noSpacing">RunAtAddr = 0x1800<o:p></o:p></p><p ="Ms&#111;noSpacing">FlashStartAddr = 0x400000<o:p></o:p></p><p ="Ms&#111;noSpacing">Gfx Selection = 0<o:p></o:p></p><p ="Ms&#111;noSpacing">Graphics adapter initialization - NVIDIA: failed! (-2)<o:p></o:p></p><p ="Ms&#111;noSpacing">Graphics adapter initialization - AMD: Loading DLLfailed!<o:p></o:p></p><p ="Ms&#111;noSpacing">Graphics adapter initialization - Intel (LS-PCON): done!<o:p></o:p></p><p ="Ms&#111;noSpacing">&nbsp; Device ID: 0x0C =N/A (0x25)<o:p></o:p></p><p ="Ms&#111;noSpacing">&nbsp; Device ID: 0x0D =N/A (0x48)<o:p></o:p></p><p ="Ms&#111;noSpacing">&nbsp; Device ID: 0x0E =N/A (0x25)<o:p></o:p></p><p ="Ms&#111;noSpacing">&nbsp; Device ID: 0x0F =N/A (0x48)<o:p></o:p></p><p ="Ms&#111;noSpacing">Graphics adapter initialization - Intel: done!<o:p></o:p></p><p ="Ms&#111;noSpacing">N/A (0xD)<o:p></o:p></p><p ="Ms&#111;noSpacing"><o:p>&nbsp;</o:p></p><p ="Ms&#111;noSpacing">It seems like I have bricked the firmware on HDMI port#2.&nbsp; There must be some way to unbrick orreset it.&nbsp; Please help.<o:p></o:p></p><p ="Ms&#111;noSpacing"><o:p>&nbsp;</o:p></p><p ="Ms&#111;noSpacing">Jeff Davis<o:p></o:p></p>]]>
   </description>
   <pubDate>Thu, 12 May 2016 00:20:31 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=2642&amp;PID=13103&amp;title=z170-gaming-itx-ac-hdmi2-bricked-by-firmware#13103</guid>
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