https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 25 May 2026 16:02:51 +0000 Sun, 01 Oct 2023 02:15:03 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=26437 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107760&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107760 Author: GoBucks2023
Subject: 26437
Posted: 01 Oct 2023 at 2:15am

Fixed it - classic ID 10 T error on my part.]]> Sun, 01 Oct 2023 02:15:03 +0000 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107760&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107760 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107695&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107695 Author: GoBucks2023
Subject: 26437
Posted: 25 Sep 2023 at 10:29pm

I'm having the same issue with my ASRock TB4 AIC coupled with a B660 Pro RS MB. I first found Pangeng's thread about this on the Tom's Hardware forum. They helpfully responded to my request for details on how they fixed the issue and said that the USB 2 header was not connected properly. I've double checked my setup and it appears that both my TB header and USB 2 header are indeed connected properly. Any ideas what the issue may be? Device manager shows the AIC is working properly, but USB C devices are not recognized. I've tried a couple of different external SSDs, as well as my phone, and while the devices receive power, there is no data connection, and no devices show as connected in the TB manager software.]]> Mon, 25 Sep 2023 22:29:59 +0000 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107695&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107695 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107290&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107290 Author: pangeng
Subject: 26437
Posted: 31 Aug 2023 at 11:25pm

Thank you]]> Thu, 31 Aug 2023 23:25:32 +0000 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107290&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107290 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107283&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107283 Author: Xaltar
Subject: 26437
Posted: 31 Aug 2023 at 4:38pm

Thanks for the update pangeng. Enjoy the build ]]> Thu, 31 Aug 2023 16:38:32 +0000 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107283&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107283 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107280&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107280 Author: pangeng
Subject: 26437
Posted: 31 Aug 2023 at 11:31am

update: problem fixed.
]]> Thu, 31 Aug 2023 11:31:10 +0000 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107280&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107280 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107279&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107279 Author: pangeng
Subject: 26437
Posted: 31 Aug 2023 at 8:56am

Title did not disply fully. It is:
Trouble with Recognizing USB-C Devices on ASRock Thunderbolt 4 AIC R2.0]]> Thu, 31 Aug 2023 08:56:10 +0000 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107279&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107279 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107278&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107278 Author: pangeng
Subject: 26437
Posted: 31 Aug 2023 at 8:50am

Hello ASRock Community,

I recently purchased an ASRock TB 4 AIC R2.0 card and installed it on August 4th. I don't have any Thunderbolt 4 devices to test its functionality, so I used the USB-C devices I have on hand. However, I'm facing an issue where none of the devices are recognized by my PC when connected to the AIC card. The same devices work perfectly when plugged into the USB-C port on my PC's chassis.

- Devices Tested:
    LaCie Rugged Thunderbolt USB-C 4TB (via USB-C cable)
    SanDisk Extreme Portable SSD (via USB-C cable)
    Apple Magic Trackpad 2 (via Lightning to USB-C cable)

- Software and Controller Status:
    Downloaded and installed "Thunderbolt (TM) Controller software ver: Rev86_3" from the ASRock TB 4 AIC R2.0 website.
    Thunderbolt (TM) Controller software displays the following information:
    Thunderbolt Software:
        Application version: 1.0.34.0
        Controller driver version: 1.41.1325.0
        PCIe Tunneling: Enabled
    Thunderbolt Controller 1:
        Thunderbolt generation: thunderbolt 4 (1137)
        number of ports: 2
        security level: no security (SL0)
        NVM Firmware version: 35.0

- Device Manager:
    No errors reported.

- PC Configuration:
    OS: Windows 10 Pro 22H2
    CPU: AMD 7800X3D
    Memory: 64GB Corsair Vengeance
    Graphics: ASRock 7900XT PG
    Storage: WD Black 4TB SN850X, WD Blue 510 4TB SATA SSD
    Motherboard: ASRock x670e PG Lighting
    AIC Card Slot: Plugged into PCIe #3 as per manual instructions
    Jumper: Connected as indicated in the AIC manual
    Internal Cables: Thunderbolt and USB cables connected according to the AIC manual

Has anyone encountered this issue or can offer some troubleshooting advice?

]]> Thu, 31 Aug 2023 08:50:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=26437&PID=107278&title=trouble-with-recognizing-usbc-devices-on-asrock-t#107278