https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 16 Apr 2026 00:19:06 +0000 Fri, 24 Nov 2023 14:04:43 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=27012 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108390&title=front-usb-panel-troubleshooting#108390 Author: myabrownn
Subject: 27012
Posted: 24 Nov 2023 at 2:04pm

It seems the USB 3.0 port in your old case isn't functioning with the new B550-HDV motherboard. Despite the identical appearance, there might be compatibility issues. First, ensure the USB 3.2 Gen1 Header is correctly connected. If the problem persists, consider checking for BIOS updates or consult ASRock support for further assistance.]]> Fri, 24 Nov 2023 14:04:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108390&title=front-usb-panel-troubleshooting#108390 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108387&title=front-usb-panel-troubleshooting#108387 Author: SerchTech
Subject: 27012
Posted: 24 Nov 2023 at 3:48am

Thanks for sharing ]]> Fri, 24 Nov 2023 03:48:24 +0000 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108387&title=front-usb-panel-troubleshooting#108387 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108385&title=front-usb-panel-troubleshooting#108385 Author: riuehosiu hdoiufsahd
Subject: 27012
Posted: 24 Nov 2023 at 2:45am

Thank you for your reply!

Good suggestion. To my knowledge, I have no other way of testing the USB3_5_6 port is functional at all; I have nothing else to connect it to. (There is also a "USB C" front port on the case, but I don't have anything that's USB-C on both ends to see if this would work.)

I think (??) I have found an explanation - per the below thread, HP cases use a non-standard layout for its front USB ports that is only compatible with its own motherboard. That is, the front panel itself is plausibly the problem.

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Kaili2-Motherboard-USB-3-0-pinout/td-p/6809577]]> Fri, 24 Nov 2023 02:45:28 +0000 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108385&title=front-usb-panel-troubleshooting#108385 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108382&title=front-usb-panel-troubleshooting#108382 Author: SerchTech
Subject: 27012
Posted: 24 Nov 2023 at 1:59am

Hello

Is the USB3_5_6 port on your B550-HDV working correctly when you use another front panel or rear bracket?]]> Fri, 24 Nov 2023 01:59:30 +0000 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108382&title=front-usb-panel-troubleshooting#108382 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108364&title=front-usb-panel-troubleshooting#108364 Author: riuehosiu hdoiufsahd
Subject: 27012
Posted: 23 Nov 2023 at 12:36am

Hello,

I installed the B550-HDV motherboard in an old case that has a front USB 3.0 port.

(Specifically, this case: https://support.hp.com/us-en/document/c05681331)

The port worked fine when connected to my old motherboard in this case. That motherboard had a connector for USB 3.0. (Here: https://support.hp.com/us-en/document/c05634309)

The connector itself looks identical to the following connector on my new ASRock motherboard called:

USB 3.2 Gen1 Header
(19-pin USB3_5_6)

However, the USB port doesn't work. I am curious if anyone can offer guidance on troubleshooting.

Thank you!]]> Thu, 23 Nov 2023 00:36:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=27012&PID=108364&title=front-usb-panel-troubleshooting#108364