https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 22 Jun 2026 20:14:21 +0000 Tue, 10 Jan 2017 04:48:14 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=4203 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=4203&PID=21931&title=warranty-qs-asrock-rack-server-motherboards#21931 Author: MountainDolphin
Subject: 4203
Posted: 10 Jan 2017 at 4:48am

Wardog, thanks. I did reach out to Asrock last week, but it may have not been the appropriate channel; I'll try others.

]]> Tue, 10 Jan 2017 04:48:14 +0000 https://forum.asrock.com/forum_posts.asp?TID=4203&PID=21931&title=warranty-qs-asrock-rack-server-motherboards#21931 https://forum.asrock.com/forum_posts.asp?TID=4203&PID=21925&title=warranty-qs-asrock-rack-server-motherboards#21925 Author: wardog
Subject: 4203
Posted: 10 Jan 2017 at 3:04am

The means you're going to with acquiring leave some doubts with me a Moderator here concerning just who or where any Warranty Service might be handled by/at. Use http://www.asrockrack.com/general/contact.asp and inquire of that and of YOUR Warranty length, stating in the msg the means you'd acquire it.

FWIW, I can say here in the US anyway it is covered under a 3 year Warranty.



HTH



]]> Tue, 10 Jan 2017 03:04:58 +0000 https://forum.asrock.com/forum_posts.asp?TID=4203&PID=21925&title=warranty-qs-asrock-rack-server-motherboards#21925 https://forum.asrock.com/forum_posts.asp?TID=4203&PID=21920&title=warranty-qs-asrock-rack-server-motherboards#21920 Author: MountainDolphin
Subject: 4203
Posted: 10 Jan 2017 at 1:17am

Hello all,
I'm interested in Asrock Rack's EPC6028DA mainboard ( a server-oriented product), for building a home server/NAS.
http://www.asrockrack.com/general/productdetail.asp%3FModel=EPC602D8A#Specifications

I'd be buying it online from a German retailer, and having it shipped to Israel.

Unfortunately, I can't find information on warranty terms, or even warranty period, on Asrock's Germany website, or any other Asrock or Asrock Rack site; even the US site has only partial info about the RMA technical process, but not the full warranty details.

It seems pretty odd that warranty terms aren't publicized, particularly for server-type products (whose warranty is usually longer than for consumer ones); also odd, a google search yielded a couple of people claiming, a few years ago, that Asrock didn't directly deal with end-user warranty returns, and one always had to go through the authorized retailer.

If anyone has more info about this, practical experience with warranty returns or a link to the actual warranty, I'd be grateful.
If it turned out I needed to RMA a defective board to the German retailer first, who then sends it to a local service center, the round trip could easily be 2 months...

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