ASRock Forums : ASMedia USB3.1 not working https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 04 Apr 2026 05:07:06 +0000 Tue, 28 Mar 2017 19:05:13 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=4652 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[ASMedia USB3.1 not working : Dear FijiJohn,Greetings, this...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=26198&title=asmedia-usb3-1-not-working#26198 Author: ASRock_TSD
Subject: 4652
Posted: 28 Mar 2017 at 7:05pm

Dear FijiJohn,

Greetings, this is ASRock TSD.


On latest BIOS P1.40, we enhance the signal of the ports.

And we have tested lots of different kind of USB devices and all works fine.

Please refer below link to upgrade latest BIOS P1.40 for trying again.


Thanks!

All the best,
ASRock TSD

]]> Tue, 28 Mar 2017 19:05:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=26198&title=asmedia-usb3-1-not-working#26198 <![CDATA[ASMedia USB3.1 not working : Thanks Pete. I went ahead and...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25861&title=asmedia-usb3-1-not-working#25861 Author: FijiJohn
Subject: 4652
Posted: 23 Mar 2017 at 7:16am

Thanks Pete. I went ahead and contacted support. They suggested I update the BIOS (after confirming that the 1.2 BIOS did indeed have that problem with USB 3.1. I have now done so and the 3.1 ports work fine. (I have not yet tested to see if I get a slow down, but expect I probably will see the same thing you do.)
Vinaka! ('Thanks' in Fijian)
]]> Thu, 23 Mar 2017 07:16:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25861&title=asmedia-usb3-1-not-working#25861 <![CDATA[ASMedia USB3.1 not working : FijiJohn wrote:Same Win 10...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25769&title=asmedia-usb3-1-not-working#25769 Author: no1yak
Subject: 4652
Posted: 21 Mar 2017 at 4:54pm

Originally posted by FijiJohn FijiJohn wrote:

Same Win 10 Pro x64, with latest updates here. However, in my case the Microsoft 1.10 driver (10.0.14393.0 rs1_release) does NOT work. I get the same behavior as with the ASMedia driver.


Have you contacted ASrock support ? They may suggest that you RMA the board.

One thing I have noticed is that the speed of their ports slows down the longer they are in use. I use Macrium Reflect to back up my system to a USB 3.0 HD and using an Intel port the transfer speed is very nearly constant. Switch to the ASM 3.1 and everything starts off OK , then slows down to a crawl, same  data and same USB HD.

I will admit that I'm not a fan of Asmedia, so I avoid using any of their stuff if at all possible.
Hope you get it sorted out.  

Pete.


Edited by no1yak - 21 Mar 2017 at 4:57pm]]> Tue, 21 Mar 2017 16:54:04 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25769&title=asmedia-usb3-1-not-working#25769 <![CDATA[ASMedia USB3.1 not working : *Installing the ASMedia driver...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25756&title=asmedia-usb3-1-not-working#25756 Author: FijiJohn
Subject: 4652
Posted: 21 Mar 2017 at 10:23am

*Installing the ASMedia driver again was successful? Right clicked it and select Run as administrator?
Correct.

*Are you connecting devices directly to the USB 3.1 ports
Yes.

*Did you check the Events tab of Device Manager for the ASMedia 3.1 Controller, for possible hints?
Yes. Nothing much there but the expected "Device deleted - Device configured (USBXHCI) - Device Started"

*Windows Power Plan, Advanced settings, USB selective suspend, set to Enabled by default. Try disabling it.
No difference.

*Legacy USB support, enabled by default (mine is enabled), try disabling it.
Working right now but will do so next time I reboot.

*OMG dude, you really are in Fiji! Shocked  I'll give you my board if I can be magically transported there!
Sorry, I am short of magic. However, I can tell you that life on a tropical island is quite nice. :) I am in Savusavu, on Vanua Levu, 2nd biggest town on 2nd biggest island in Fiji. Only major drawback is a complete shortage of anyone on the island who knows as much as I do about computers. (I have never considered myself an "expert", altho I employed some REALLY good coders and techs who qualified as experts. But, "In the land of the blind, the one-eyed man is king.")
I'm retired and play with a laser engraver and wood shop when not out fishing (or working on somebody's computers that the locals can't fix). I do appreciate the suggestions. I kinda feel like I am back in Win95/98 driver hell all over again.
]]> Tue, 21 Mar 2017 10:23:10 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25756&title=asmedia-usb3-1-not-working#25756 <![CDATA[ASMedia USB3.1 not working : FijiJohn wrote:I should have...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25753&title=asmedia-usb3-1-not-working#25753 Author: parsec
Subject: 4652
Posted: 21 Mar 2017 at 9:24am

Originally posted by FijiJohn FijiJohn wrote:

I should have provided more info I suspect, but not sure what else to say. I am using a Samsung 960 EVO M.2 and other than the 3.1 ports, I am loving this motherboard. The boot time and app launch times are really short. :) I am using both USB3 headers for four USB ports in the front. Just more convenient than using the ports on the back. I work on a lot of machines and do a lot with multiple drives so USB3 docks and front ports are really nice.

I just tried once more, using the ASMedia driver to remove the old one, reboot, and install 1.16.38.1 again. No change. Any other things to try?


Well, those USB ports should just work, the experience of no1yak with the MS driver is interesting. Intel 100 and 200 series chipset boards with Windows 10 will use the MSoft USB 3.0 driver on the USB 2.0 and 3.0 ports, and 3.1 ports. Unless we install another driver.

FijiJohn's and my same board uses the ASMedia ASM2142 USB 3.1 chip.

My Win 10 installation of course had the MSoft driver installed first, and I installed the ASMedia driver later. I see two entries in the Dev Manager Driver File Details, asmtxhcicoinstaller.dll and asmtxhci.sys.

I have default UEFI/BIOS settings in the USB Configuration screen, meaning XHCI disabled.

Very difficult to know if the chip is really bad, but it might be. If you insert a flash drive, and VERY carefully press on it in a horizontal direction back and forth, to test the contacts inside the socket and the solder connection of the USB 3.1 port, if you suddenly get a connection, you'll know there is a problem with the board most likely.

Otherwise, I'll just list some random ideas:

Installing the ASMedia driver again was successful? Right clicked it and select Run as administrator?

Are you connection devices directly to the USB 3.1 ports, or through a hub or extension cable? I know external drive will have a cable.

Did you check the Events tab of Device Manager for the ASMedia 3.1 Controller, for possible hints?

If you click the View All Events button in the Events tab, the Windows Event Viewer will open, and you can see the history of driver installations, etc.

Windows Power Plan, Advanced settings, USB selective suspend, set to Enabled by default. Try disabling it.

In the UEFI/BIOS, USB Configuration, Third Party USB Controllers should be enabled by default.

Also, Legacy USB support, enabled by default (mine is enabled), try disabling it.

OMG dude, you really are in Fiji! Shocked  I'll give you my board if I can be magically transported there!
]]> Tue, 21 Mar 2017 09:24:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25753&title=asmedia-usb3-1-not-working#25753 <![CDATA[ASMedia USB3.1 not working : Same Win 10 Pro x64, with latest...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25745&title=asmedia-usb3-1-not-working#25745 Author: FijiJohn
Subject: 4652
Posted: 21 Mar 2017 at 5:06am

Same Win 10 Pro x64, with latest updates here. However, in my case the Microsoft 1.10 driver (10.0.14393.0 rs1_release) does NOT work. I get the same behavior as with the ASMedia driver.
]]> Tue, 21 Mar 2017 05:06:18 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25745&title=asmedia-usb3-1-not-working#25745 <![CDATA[ASMedia USB3.1 not working : I also have problems with Asmedia...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25712&title=asmedia-usb3-1-not-working#25712 Author: no1yak
Subject: 4652
Posted: 20 Mar 2017 at 9:52pm

I also have problems with Asmedia 3.1. If I try to use any ASM drivers then the 3.1 ports don't work.
Go back to MS driver and everything works as it should.

My board is a Z270 Gaming K6, running Win 10 Pro x64, with latest updates.  No problem using Microsoft driver.  Don't know what ASM chip Asrock is using on this board but, my Asus Hero IX has the same problem and that chip is a ASM 2142.
]]> Mon, 20 Mar 2017 21:52:40 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25712&title=asmedia-usb3-1-not-working#25712 <![CDATA[ASMedia USB3.1 not working : Thank you, but it did not change...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25668&title=asmedia-usb3-1-not-working#25668 Author: FijiJohn
Subject: 4652
Posted: 20 Mar 2017 at 11:00am

Thank you, but it did not change anything.
]]> Mon, 20 Mar 2017 11:00:46 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25668&title=asmedia-usb3-1-not-working#25668 <![CDATA[ASMedia USB3.1 not working : wardog wrote:That&#039;s the...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25665&title=asmedia-usb3-1-not-working#25665 Author: wardog
Subject: 4652
Posted: 20 Mar 2017 at 10:08am

Originally posted by wardog wardog wrote:

That's the latest version of the driver.

What sticks are you using, and, is an external/internal USB Hub or Reader involved here?



BIOS > Advanced > USB Configuration ; Enable "XHCI Hand-off" , reboot, and retry.


Please post back your results after performing the above.


BIOS > Advanced > USB Configuration ; Enable "XHCI Hand-off" , Save and Exit, reboot, and retry.]]> Mon, 20 Mar 2017 10:08:42 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25665&title=asmedia-usb3-1-not-working#25665 <![CDATA[ASMedia USB3.1 not working : That&#039;s the latest version...]]> https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25664&title=asmedia-usb3-1-not-working#25664 Author: wardog
Subject: 4652
Posted: 20 Mar 2017 at 10:06am

That's the latest version of the driver.

What sticks are you using, and, is an external/internal USB Hub or Reader involved here?



BIOS > Advanced > USB Configuration ; Enable "XHCI Hand-off" , reboot, and retry.


Please post back your results after performing the above.
]]> Mon, 20 Mar 2017 10:06:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=4652&PID=25664&title=asmedia-usb3-1-not-working#25664