ASRock Forums : x370 pro gaming aquantia lan issue

ASRock Forums : x370 pro gaming aquantia lan issue https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Wed, 22 Apr 2026 07:11:28 +0000 Thu, 18 Jul 2019 14:06:40 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=5205 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[x370 pro gaming aquantia lan issue : Ricardo, send me your email in...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=64982&title=x370-pro-gaming-aquantia-lan-issue#64982 Author: stupidityleak
Subject: 5205
Posted: 18 Jul 2019 at 2:06pm

Ricardo, send me your email in a private message and I will try to assist.]]> Thu, 18 Jul 2019 14:06:40 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=64982&title=x370-pro-gaming-aquantia-lan-issue#64982 <![CDATA[x370 pro gaming aquantia lan issue : If anyone can help me...After...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=64946&title=x370-pro-gaming-aquantia-lan-issue#64946 Author: Ricardo
Subject: 5205
Posted: 18 Jul 2019 at 5:11am

If anyone can help me...

After I disconnected the cables on my pc to change a PSU cable, my Aquantia NIC stopped working. It wasn't getting a valid IP address.

I've found this topic and I contacted the Aquantia support by email. They send me the model number (AQC108) to download the new driver and firmware on their website. I have update the driver and then the firmware, but now the cable is not being recognized at all by windows 10.

I've booted Ubuntu on a flash drive to test it and the network worked just fine with the Aquantia NIC.

]]> Thu, 18 Jul 2019 05:11:42 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=64946&title=x370-pro-gaming-aquantia-lan-issue#64946 <![CDATA[x370 pro gaming aquantia lan issue : stupidityleak, thank you. Nice...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54385&title=x370-pro-gaming-aquantia-lan-issue#54385 Author: jpopcorn
Subject: 5205
Posted: 03 Aug 2018 at 6:02am

stupidityleak, thank you. Nice work. Great write up. Thanks again!]]> Fri, 03 Aug 2018 06:02:11 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54385&title=x370-pro-gaming-aquantia-lan-issue#54385 <![CDATA[x370 pro gaming aquantia lan issue : Got it!Thanks ]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54380&title=x370-pro-gaming-aquantia-lan-issue#54380 Author: EvanWasHere
Subject: 5205
Posted: 03 Aug 2018 at 4:29am

Got it!

Thanks

]]> Fri, 03 Aug 2018 04:29:26 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54380&title=x370-pro-gaming-aquantia-lan-issue#54380 <![CDATA[x370 pro gaming aquantia lan issue : Check original post, click on...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54379&title=x370-pro-gaming-aquantia-lan-issue#54379 Author: stupidityleak
Subject: 5205
Posted: 03 Aug 2018 at 4:24am

Check original post, click on "Files". Should work with Google Drive]]> Fri, 03 Aug 2018 04:24:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54379&title=x370-pro-gaming-aquantia-lan-issue#54379 <![CDATA[x370 pro gaming aquantia lan issue : I think I had to keep the browser...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54378&title=x370-pro-gaming-aquantia-lan-issue#54378 Author: stupidityleak
Subject: 5205
Posted: 03 Aug 2018 at 4:18am

I think I had to keep the browser window open and I closed it. Let me find a more reliable way to share it. Hang on...]]> Fri, 03 Aug 2018 04:18:32 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54378&title=x370-pro-gaming-aquantia-lan-issue#54378 <![CDATA[x370 pro gaming aquantia lan issue : stupidityleak wrote:Perfect,...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54377&title=x370-pro-gaming-aquantia-lan-issue#54377 Author: EvanWasHere
Subject: 5205
Posted: 03 Aug 2018 at 4:17am

stupidityleak wrote:

Perfect, I hope it helps. I am able to imdb.com and some other random stuff that people said they were having trouble accessing. I also am able to achieve 472 down on a 400 advertised connection from Comcast so no issues there either.

I just tried the file.io link but it's not working?

]]> Fri, 03 Aug 2018 04:17:39 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54377&title=x370-pro-gaming-aquantia-lan-issue#54377 <![CDATA[x370 pro gaming aquantia lan issue : Perfect, I hope it helps. I am...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54376&title=x370-pro-gaming-aquantia-lan-issue#54376 Author: stupidityleak
Subject: 5205
Posted: 03 Aug 2018 at 4:15am

Perfect, I hope it helps. I am able to imdb.com and some other random stuff that people said they were having trouble accessing. I also am able to achieve 472 down on a 400 advertised connection from Comcast so no issues there either. ]]> Fri, 03 Aug 2018 04:15:08 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54376&title=x370-pro-gaming-aquantia-lan-issue#54376 <![CDATA[x370 pro gaming aquantia lan issue : stupidityleak wrote:Just in...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54375&title=x370-pro-gaming-aquantia-lan-issue#54375 Author: EvanWasHere
Subject: 5205
Posted: 03 Aug 2018 at 4:12am

stupidityleak wrote:

Just in case anyone is having the same problems I was having, I have two identical systems with the ASROCK Fata1ity X370 Professional Gaming AM4 system with the Aquantia 5g NIC built into the board.

Both systems have the same issues:

Aquantia NIC shows connecting > reset > connecting > reset

or

Aquantia NIC would just not recognize anything plugged into it at all

I tried the beta firmware update listed on the ASROCK website and both the ASROCK issued driver and the Aquantia issued driver. Nothing worked.

I finally got in touch with Richard at Aquantia (he said to have anyone else having issues contact them at aqn_support@aquantia.com). Richard sent me a .ZIP file with a firmware update and new drivers. This is what I did:

Files: https://file.io/YS21Ty

1. Empty the .ZIP folder into C:\update
2. Open Device Manager and update the Aquantia driver to the ones found in C:\update
3. Open a command prompt as Administrator
4. Browse to the C:\update folder
5. Run AtlFlashUpdate.exe
6. The firmware will update to 1.5.83
7. Once the process is complete, restart your computer
8. Adapter should now work normally.

Note: I have two of these systems and these steps fixed the problem on both. When I restarted after the firmware update, both systems hung after Windows shut down and I had to manually reset them but that was the only hangup.

I hope this helps.

Awesome. I will try this tonight. I also have identical systems, and while the NICs both work, they both have the same issue where it can't load random websites. For a week, I was unable to load imdb.com. If I switch to another NIC on the board, it works perfectly.

]]> Fri, 03 Aug 2018 04:12:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54375&title=x370-pro-gaming-aquantia-lan-issue#54375 <![CDATA[x370 pro gaming aquantia lan issue : Just in case anyone is having...]]> https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54373&title=x370-pro-gaming-aquantia-lan-issue#54373 Author: stupidityleak
Subject: 5205
Posted: 03 Aug 2018 at 4:08am

Just in case anyone is having the same problems I was having, I have two identical systems with the ASROCK Fata1ity X370 Professional Gaming AM4 system with the Aquantia 5g NIC built into the board.

Both systems have the same issues:

Aquantia NIC shows connecting > reset > connecting > reset

or

Aquantia NIC would just not recognize anything plugged into it at all

I tried the beta firmware update listed on the ASROCK website and both the ASROCK issued driver and the Aquantia issued driver. Nothing worked.

I finally got in touch with Richard at Aquantia (he said to have anyone else having issues contact them at aqn_support@aquantia.com). Richard sent me a .ZIP file with a firmware update and new drivers. This is what I did:

Updated Files

1. Empty the .ZIP folder into C:\update
2. Open Device Manager and update the Aquantia driver to the ones found in C:\update
3. Open a command prompt as Administrator
4. Browse to the C:\update folder
5. Run AtlFlashUpdate.exe
6. The firmware will update to 1.5.83
7. Once the process is complete, restart your computer
8. Adapter should now work normally.

Note: I have two of these systems and these steps fixed the problem on both. When I restarted after the firmware update, both systems hung after Windows shut down and I had to manually reset them but that was the only hangup.

I hope this helps.

Edited by stupidityleak - 25 Aug 2018 at 11:37am]]> Fri, 03 Aug 2018 04:08:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=5205&PID=54373&title=x370-pro-gaming-aquantia-lan-issue#54373