ASRock Forums : New build unstability https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 25 May 2026 21:08:18 +0000 Sat, 21 Oct 2017 10:46:43 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=6309 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[New build unstability : UPDATEI finally found the problem!After...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=38271&title=new-build-unstability#38271 Author: Cantine
Subject: 6309
Posted: 21 Oct 2017 at 10:46am

UPDATE

I finally found the problem!

After trying eventhing you suggested me and more, I resigned and ordered new RAM (G.Skill FlareX 2400) which was on the Asrock AB350M QVL. To my surprise (and disapointment), it did not help at all. Even worst, my cumputer was crashing more often than never.

The only thing left to this point was to try a different motherboard. So I went and bought another motherboard (not an Asrock this time).

The computer have been running stable for more than 72 hours as of now.

All in all, I'm glad I found where the problem was coming from. On the other side, it's really frustrating because I spent way more money on the build than I had planned to. Add the cost of the not needed new PSU + the not needed RAM + not supposed to be needed Mobo and you get the portrait.

I'm now debating with myself if it would be worth the effort to RMA the Asrock mobo. The process seems to be really complicated, and according to what I've red, I'll have to spend another 30$ to have the mobo shipped (I'm in Canada) to Asrock.

Again, thanks to all of you guys who tried to help me, that was really appreciated.


Edited by Cantine - 21 Oct 2017 at 10:47am]]> Sat, 21 Oct 2017 10:46:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=38271&title=new-build-unstability#38271 <![CDATA[New build unstability : Everything was clean.... No oil...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37931&title=new-build-unstability#37931 Author: Cantine
Subject: 6309
Posted: 13 Oct 2017 at 7:44pm

Everything was clean.... No oil at all...
]]> Fri, 13 Oct 2017 19:44:08 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37931&title=new-build-unstability#37931 <![CDATA[New build unstability : PS: AB350M Pro4, AB350 Pro4, AB320M...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37913&title=new-build-unstability#37913 Author: Ivan_83
Subject: 6309
Posted: 13 Oct 2017 at 3:54pm

PS: AB350M Pro4, AB350 Pro4, AB320M Pro4 does not have thermal pad on chipset, there is some sort of compound, without oil. At least on mine AB350M Pro4.]]> Fri, 13 Oct 2017 15:54:08 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37913&title=new-build-unstability#37913 <![CDATA[New build unstability : https://www.reddit.com/r/Amd/c...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37860&title=new-build-unstability#37860 Author: Ivan_83
Subject: 6309
Posted: 13 Oct 2017 at 2:01am

https://www.reddit.com/r/Amd/comments/6scnlg/ryzen_reading_your_production_batch_number/
https://i.imgur.com/bwpKVrr.jpg
]]> Fri, 13 Oct 2017 02:01:31 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37860&title=new-build-unstability#37860 <![CDATA[New build unstability : Ivan_83 wrote:http://forum....]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37855&title=new-build-unstability#37855 Author: Cantine
Subject: 6309
Posted: 13 Oct 2017 at 1:00am

Originally posted by Ivan_83 Ivan_83 wrote:

http://forum.asrock.com/forum_posts.asp?TID=4593&title=x370-taichi-goes-blank-code-00

Last few messages.
1. I change CPU to manufactured on 25 week.
2. I remove thermal pads "oil" around chipset.


I'll have a look at it.

What do you mean by "change CPU to manufactured on 25 week" ?

What did you use to remove the oil?

Thanks
]]> Fri, 13 Oct 2017 01:00:55 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37855&title=new-build-unstability#37855 <![CDATA[New build unstability : johndms wrote:I fear you may...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37854&title=new-build-unstability#37854 Author: Cantine
Subject: 6309
Posted: 13 Oct 2017 at 12:59am

Originally posted by johndms johndms wrote:


I fear you may have combined two suggested methods of fixing the crashing based on my thoughts and ramblings. If you install the AMD chipset drivers, it'll install the Ryzen Balanced Power Plan. If you're not overclocking the CPU and are using that specific plan, you will not want to disable Cool'n'Quiet or C6 State options. Those were alternative suggestions if the Ryzen plan didn't work; a "one or the other" scenario, but not both. Sorry if my thought process wasn't able to be followed. :)


Thank you John,

I tried your two solutions separately, and it still chashed.

It's now freezing while playing games too... Monitor doesn't shut, but everything freezes.

I tried going back to bios version 2.5 and the crashes (monitor and keyboard shutting) were less frequent.
]]> Fri, 13 Oct 2017 00:59:04 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37854&title=new-build-unstability#37854 <![CDATA[New build unstability : http://forum.asrock.com/forum_...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37839&title=new-build-unstability#37839 Author: Ivan_83
Subject: 6309
Posted: 12 Oct 2017 at 9:52pm

http://forum.asrock.com/forum_posts.asp?TID=4593&title=x370-taichi-goes-blank-code-00

Last few messages.
1. I change CPU to manufactured on 25 week.
2. I remove thermal pads "oil" around chipset.
]]> Thu, 12 Oct 2017 21:52:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37839&title=new-build-unstability#37839 <![CDATA[New build unstability : Cantine wrote:Thank you for...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37794&title=new-build-unstability#37794 Author: johndms
Subject: 6309
Posted: 12 Oct 2017 at 3:30am

Originally posted by Cantine Cantine wrote:

Thank you for your help guys,

I just reflashed the bios just to make sure

Installed AMD Chipset drivers

Set Ryzen power plan as suggested

Disabled C6 state and Cool'n'quiet

Will see how it holds and report back....
I fear you may have combined two suggested methods of fixing the crashing based on my thoughts and ramblings. If you install the AMD chipset drivers, it'll install the Ryzen Balanced Power Plan. If you're not overclocking the CPU and are using that specific plan, you will not want to disable Cool'n'Quiet or C6 State options. Those were alternative suggestions if the Ryzen plan didn't work; a "one or the other" scenario, but not both. Sorry if my thought process wasn't able to be followed. :)
]]> Thu, 12 Oct 2017 03:30:51 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37794&title=new-build-unstability#37794 <![CDATA[New build unstability : Thank you for your help guys,I...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37780&title=new-build-unstability#37780 Author: Cantine
Subject: 6309
Posted: 11 Oct 2017 at 10:44pm

Thank you for your help guys,

I just reflashed the bios just to make sure

Installed AMD Chipset drivers

Set Ryzen power plan as suggested

Disabled C6 state and Cool'n'quiet

Will see how it holds and report back....
]]> Wed, 11 Oct 2017 22:44:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37780&title=new-build-unstability#37780 <![CDATA[New build unstability : johndms wrote: nangu wrote:John,...]]> https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37770&title=new-build-unstability#37770 Author: nangu
Subject: 6309
Posted: 11 Oct 2017 at 11:23am

Originally posted by johndms johndms wrote:

Originally posted by nangu nangu wrote:

John, you can lower the min CPU power state inside the plan to whatever you want. I have mine set to 20% and my CPU idles at 1550Mhz and goes all the way up to my max OC.

In my findings, theres seems to be a problem when Windows puts some devices, including the CPU cores, in a low power state mode.

You want to leave C&Q enabled for the automatic CPU power savings. Only disable C6 state to not let Windows shutting down your CPU cores.
I'm aware you can change it, but by default it's at 5%. This person's experiencing crashes at idle. My train of thought is Windows may be dropping the voltage too low.
Your findings may be correct and the Ryzen Balanced Power Plan by default prevents the frequency from going below 90%, instead of 5%, thus hopefully fixing the problem.
YOU may want to leave CnQ and C6 enabled, but it's not mandatory. While troubleshooting, it's sometimes necessary to give people additional options and suggestions to try should other ideas fail.

5% default is the Windows balanced power plan, not the AMD Ryzen one. The AMD tuned power plan is 90% minimum, so you need to tune it if you want lower frequencies at idle.

I agree with you about suggestions, but try one at a time because all suggestions at once is a mess in the end, and you didn't find what was the real cause of the instability.

I suggested to try all of that at once because it's the only combination which worked on my end to avoid random freezes and mouse stutters at idle and after long sleep periods.

Cheers.
]]> Wed, 11 Oct 2017 11:23:47 +0000 https://forum.asrock.com/forum_posts.asp?TID=6309&PID=37770&title=new-build-unstability#37770