ASRock Forums : ASRock Z370 Extreme4 problem shutting down https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 16:50:11 +0000 Tue, 28 Aug 2018 14:51:41 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=6981 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[ASRock Z370 Extreme4 problem shutting down : deralx9000 wrote:Did you fix...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=55397&title=asrock-z370-extreme4-problem-shutting-down#55397 Author: benny
Subject: 6981
Posted: 28 Aug 2018 at 2:51pm

Originally posted by deralx9000 deralx9000 wrote:

Did you fix the issue?

Actually yes, but I don't know why Smile. Computer is shutting down properly from weeks, but I didn't do anything. Maybe a windows update?
]]> Tue, 28 Aug 2018 14:51:41 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=55397&title=asrock-z370-extreme4-problem-shutting-down#55397 <![CDATA[ASRock Z370 Extreme4 problem shutting down : Did you fix the issue? ]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=55396&title=asrock-z370-extreme4-problem-shutting-down#55396 Author: deralx9000
Subject: 6981
Posted: 28 Aug 2018 at 2:41pm

Did you fix the issue?]]> Tue, 28 Aug 2018 14:41:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=55396&title=asrock-z370-extreme4-problem-shutting-down#55396 <![CDATA[ASRock Z370 Extreme4 problem shutting down : Another (sad) update: even disabling...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50807&title=asrock-z370-extreme4-problem-shutting-down#50807 Author: benny
Subject: 6981
Posted: 02 May 2018 at 3:56am

Another (sad) update: even disabling fast start up didn't solve the issue: pc still continue to not shut down occasionally . I don't have any clues about this... :(]]> Wed, 02 May 2018 03:56:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50807&title=asrock-z370-extreme4-problem-shutting-down#50807 <![CDATA[ASRock Z370 Extreme4 problem shutting down : Update: I enabled Deep Sleep in...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50614&title=asrock-z370-extreme4-problem-shutting-down#50614 Author: benny
Subject: 6981
Posted: 28 Apr 2018 at 9:14pm

Update: I enabled Deep Sleep in UEFI, but after a couple of days I experienced again the problem. Now I disabled Fast Startup in Windows, we'll see if something changes.]]> Sat, 28 Apr 2018 21:14:59 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50614&title=asrock-z370-extreme4-problem-shutting-down#50614 <![CDATA[ASRock Z370 Extreme4 problem shutting down : Xaltar wrote:I have to ask,...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50593&title=asrock-z370-extreme4-problem-shutting-down#50593 Author: benny
Subject: 6981
Posted: 28 Apr 2018 at 5:18am

Originally posted by Xaltar Xaltar wrote:

I have to ask, is this a fresh OS install or a carry over from another system?

The only time I have seen issues like this have been with OS installs that were set up on a different system. 



Fresh install, windows 10 pro x64
]]> Sat, 28 Apr 2018 05:18:56 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50593&title=asrock-z370-extreme4-problem-shutting-down#50593 <![CDATA[ASRock Z370 Extreme4 problem shutting down : I have to ask, is this a fresh...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50581&title=asrock-z370-extreme4-problem-shutting-down#50581 Author: Xaltar
Subject: 6981
Posted: 28 Apr 2018 at 1:21am

I have to ask, is this a fresh OS install or a carry over from another system?

The only time I have seen issues like this have been with OS installs that were set up on a different system. 


]]> Sat, 28 Apr 2018 01:21:46 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50581&title=asrock-z370-extreme4-problem-shutting-down#50581 <![CDATA[ASRock Z370 Extreme4 problem shutting down : razvan974 wrote:Because UEFI...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50579&title=asrock-z370-extreme4-problem-shutting-down#50579 Author: benny
Subject: 6981
Posted: 28 Apr 2018 at 1:19am

Originally posted by razvan974 razvan974 wrote:

Because UEFI stock do not have Deep Sleep state activated and everyone which use the motherboard without changig this will encounter this situation. ( LEDS and keyboard and mouse LEDS remains powered).

If you actually mean than ONLY mobo leds, mouse and keyboard stay on (generally speaking, USB powered device), this is not my case, because in my PC even fans and CPU pump stay on. 
]]> Sat, 28 Apr 2018 01:19:07 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50579&title=asrock-z370-extreme4-problem-shutting-down#50579 <![CDATA[ASRock Z370 Extreme4 problem shutting down : Because UEFI stock do not have...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50498&title=asrock-z370-extreme4-problem-shutting-down#50498 Author: razvan974
Subject: 6981
Posted: 26 Apr 2018 at 9:39pm

Because UEFI stock do not have Deep Sleep state activated and everyone which use the motherboard without changig this will encounter this situation. ( LEDS and keyboard and mouse LEDS remains powered).
]]> Thu, 26 Apr 2018 21:39:03 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50498&title=asrock-z370-extreme4-problem-shutting-down#50498 <![CDATA[ASRock Z370 Extreme4 problem shutting down : razvan974 wrote:There is no...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50497&title=asrock-z370-extreme4-problem-shutting-down#50497 Author: benny
Subject: 6981
Posted: 26 Apr 2018 at 9:16pm

Originally posted by razvan974 razvan974 wrote:

There is no problem with motherboard or any other components if ( only) the LEDS stay on...
You must properly configure  power state in UEFI...
To do that , you must enter in Advanced Mode - Advanced Cipset Configuration - Deep Sleep - set it to Enabled in S4-S5.

After that, when you shut down from windows, the computer will shut down completelly ( including leds)...

Thanks, I will give it a try but, just to be clear, it doesn't happen all the times and not only the leds but fans and CPU pump stay on too. From this state, reset button doesn't work, and the only thing is to long press power button. In addition, considering that I started to experience this issue from the beginning of this build, with stock UEFI config and no overclock or other customization, I don't understand why I should manually change some advanced settings just to make a basic behaviour (like shutting down the PC) properly work.
]]> Thu, 26 Apr 2018 21:16:22 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50497&title=asrock-z370-extreme4-problem-shutting-down#50497 <![CDATA[ASRock Z370 Extreme4 problem shutting down : There is no problem with motherboard...]]> https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50496&title=asrock-z370-extreme4-problem-shutting-down#50496 Author: razvan974
Subject: 6981
Posted: 26 Apr 2018 at 7:53pm

There is no problem with motherboard or any other components if ( only) the LEDS stay on...
You must properly configure  power state in UEFI...
To do that , you must enter in Advanced Mode - Advanced Cipset Configuration - Deep Sleep - set it to Enabled in S4-S5.

After that, when you shut down from windows, the computer will shut down completelly ( including leds)...
]]> Thu, 26 Apr 2018 19:53:38 +0000 https://forum.asrock.com/forum_posts.asp?TID=6981&PID=50496&title=asrock-z370-extreme4-problem-shutting-down#50496